Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

mozilla search function won't work

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 4 views
  • Eyano yasuka ya Aman Routh

more options

Hello, I just removed (I think) mysearchdial.com from my computer following the steps provided on malwaretips.com However, I was never successful in disabling it as an add-on throughout the process; removal/disabling was "grayed out" as an option. So I elected to remove it from my IE browser and continue with malware removal steps. After completing all of the malware removal steps, the add-on disappeared for Firefox. But I still had trouble with Mozilla's search function. So I uninstalled then reinstalled Mozilla. Same problem-- the search bar (in the center of the screen) for Mozilla still will not yield any results when I type in anything. In order to get search results, I have to type in google or some other search engine via the address bar.

Can someone please advise?

Hello, I just removed (I think) mysearchdial.com from my computer following the steps provided on malwaretips.com However, I was never successful in disabling it as an add-on throughout the process; removal/disabling was "grayed out" as an option. So I elected to remove it from my IE browser and continue with malware removal steps. After completing all of the malware removal steps, the add-on disappeared for Firefox. But I still had trouble with Mozilla's search function. So I uninstalled then reinstalled Mozilla. Same problem-- the search bar (in the center of the screen) for Mozilla still will not yield any results when I type in anything. In order to get search results, I have to type in google or some other search engine via the address bar. Can someone please advise?

All Replies (2)

more options

Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager.

Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or you need to uninstall this program via "Control Panel > Programs".

In Firefox you an only disable such an extension.

more options