Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Can't open flash video in Website, but the other web browsers can (chrome ,ie)

more options

I can't open the video in that page

http://wonderwall.msn.com/music/taylor-swifts-surprised-looks-3417.video

Even if i reset my firefox please help me fix it , I love Firefox much

I can't open the video in that page http://wonderwall.msn.com/music/taylor-swifts-surprised-looks-3417.video Even if i reset my firefox please help me fix it , I love Firefox much

All Replies (5)

more options

Hello,

I am able to open this page and am able to view the flash video. Can you please confirm the version of Firefox you are using and also the version of Flash you are using to view this video. And you are trying this on a Window XP machine or a Windows 7?

Thank you

more options

Window 7 , FF version 26 , Flash 11.9.900.170 , I even reset firefox ( no add on)

more options

Can you please confirm if you are able to view Flash videos on other sites and that this specific site is the one where you are having problems.

Thank you

more options

Do you see the context menu of the Flash player if you right-click in this part of the screen?

Make sure that you aren't blocking cookies.

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
more options

That video isn't worth the ad, in my opinion. ;-)

After a reset, Firefox will search for system-installed extensions in the Windows Registry. If any of those include ad blocking features, this could affect some video sites that play "pre-roll" advertising. To rule out extensions as a possible issue, try Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Use Troubleshoot Mode in Firefox.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Flash and other plugins still work)

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?