
Can't open flash video in Website, but the other web browsers can (chrome ,ie)
I can't open the video in that page
http://wonderwall.msn.com/music/taylor-swifts-surprised-looks-3417.video
Even if i reset my firefox please help me fix it , I love Firefox much
All Replies (5)
Hello,
I am able to open this page and am able to view the flash video. Can you please confirm the version of Firefox you are using and also the version of Flash you are using to view this video. And you are trying this on a Window XP machine or a Windows 7?
Thank you
Window 7 , FF version 26 , Flash 11.9.900.170 , I even reset firefox ( no add on)
Can you please confirm if you are able to view Flash videos on other sites and that this specific site is the one where you are having problems.
Thank you
Do you see the context menu of the Flash player if you right-click in this part of the screen?
Make sure that you aren't blocking cookies.
You can try these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
That video isn't worth the ad, in my opinion. ;-)
After a reset, Firefox will search for system-installed extensions in the Windows Registry. If any of those include ad blocking features, this could affect some video sites that play "pre-roll" advertising. To rule out extensions as a possible issue, try Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Use Troubleshoot Mode in Firefox.
You can restart Firefox in Safe Mode using
Help > Restart with Add-ons Disabled (Flash and other plugins still work)
In the dialog, click "Start in Safe Mode" (not Reset)
Any difference?