Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

FF keeps hanging- signature codes vary- but 8c82,& 3ffc most common. What's up?

  • 3 biyano
  • 1 eza na nkokoso oyo
  • Eyano yasuka ya John99

more options

FF frequently 'hangs' ie not responding. no rhyme no reason, no pattern. Had to take FF 4 out because of it, now 3.6 is doing it. May have had an update, that could be the problem, but when I checked last night- no new updates. Have run disk clean up, defragged, run virus scans, cleaned out downloads,gotten rid of cookies, read knowledge base, had plugins checked. haven't taken ff completly out -again, but that is next on the list as far as I can tell. machine is only two months old so I don't see other issues, but FF has problems even when I'm offline. It is a net book but have had same type of problems on desktop.

FF frequently 'hangs' ie not responding. no rhyme no reason, no pattern. Had to take FF 4 out because of it, now 3.6 is doing it. May have had an update, that could be the problem, but when I checked last night- no new updates. Have run disk clean up, defragged, run virus scans, cleaned out downloads,gotten rid of cookies, read knowledge base, had plugins checked. haven't taken ff completly out -again, but that is next on the list as far as I can tell. machine is only two months old so I don't see other issues, but FF has problems even when I'm offline. It is a net book but have had same type of problems on desktop.

All Replies (3)

more options

The hangs, and crashes are normally subtly different. If Firefox is itself crashing you should be able to get a full crash signature, by using the crash report ID. Yoour comments seem to infer you currently have similar problems on two separate machines.

Note re-installing Firefox may not solve your problem. What you do need to try to do is determine whether the main problem is a crash or a hang. If it is a Firefox crash, you should endeavour to obtain the Crash Signature.

See also

more options

I've had FF crash before on other systems, so I do know that they are different events, both annoying, but different base problems. But thank you for trying to varify that I checked into the distentions between the two.

the new install of FF has a safemode but the issue is still occurring. I'm certain that it involves time allowed for the Java script and the fix should be something like having a shorter or longer read time- and I know I came across the info but I can't remember exactly where (in the knowledge base ) it is.

I can't phrase the question exactly right to pull up the answer that I need to try. I now have safemode. I know I couldn't use the info before because of no safemode.

more options

Both firefox 3.6 and firefox 4 should have safe mode

With most installs safe mode will be an option from the Windows Start menu. In Firefox 4 safemode is also an option from within Firefox, because the help menu offers to restart without add-ons, ie to restart in safe mode.

You mention problems with Javascript, any chance the problems may be with Java not Javascript, in which case it may help to look at the article: