Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

VPN login loop

Lucas Andersen (WaluEevees)

It keeps forcing me to login, without giving me the option to turn on the Vpn. I AM signed in, so I have no clue what the issue could be.

It keeps forcing me to login, without giving me the option to turn on the Vpn. I AM signed in, so I have no clue what the issue could be.
Bafoto sur écran jointes

All Replies (3)

Hello,

Firstly, you can try going to menu > settings > account and sync, then log in there. After you have checked you are logged in, try enabling the VPN again.

Next, try clearing cookies, site data, and startup cache. Note that clearing cookies will sign you out of websites. To clear these, go to settings > privacy & security, scroll down to cookies & site data and click "clear data". To clear startup cache, go to Help > more troubleshooting info, and click "clear startup cache".

Lastly, check for browser extensions. disable them one by one and see if an extension caused it to malfunction, and if so, find a workaround or remove it.

dessertdish said

Hello, Firstly, you can try going to menu > settings > account and sync, then log in there. After you have checked you are logged in, try enabling the VPN again. Next, try clearing cookies, site data, and startup cache. Note that clearing cookies will sign you out of websites. To clear these, go to settings > privacy & security, scroll down to cookies & site data and click "clear data". To clear startup cache, go to Help > more troubleshooting info, and click "clear startup cache". Lastly, check for browser extensions. disable them one by one and see if an extension caused it to malfunction, and if so, find a workaround or remove it.

I completely uninstalled and Reinstalled Firefox, and it didn't work. I'm only using the recommended extensions, except maybe a Remove Gemini overview extension. None of those could have caused this issue, and this was present without them. The VPN works perfectly fine on my mobile device. If I could give you more information I would,

Bonjour

File a bug report or feature request for Mozilla products https://support.mozilla.org/en-US/kb/file-bug-report-or-feature-request-mozilla If you wish, you can file a bug report

Product: Firefox Component: IP Protection https://bugzilla.mozilla.org/buglist.cgi?product=Firefox&component=IP%20Protection

Tuna motuna

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.