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Wistia videos not showing on page

  • 1 eyano
  • 0 eza na bankokoso oyo
  • 19 views
  • Eyano yasuka ya Denys

ivantaylor
ivantaylor
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For awhile, Wistia videos are not showing in a Firefox window. I am using the current version 143.01 and they still do not appear. Here is the page - https://www.profitableportraits.com/day1-presentations.This page using Brave and Vivaldi show the video window and play just fine. I cannot see anything related to the video on the page. All I see is the presenter photo and title flush right.

I have deleted the cash, used private mode and checked connection speed. Nothing has worked. I hope someone has a workaround or fix for this problem. Thank you.

For awhile, Wistia videos are not showing in a Firefox window. I am using the current version 143.01 and they still do not appear. Here is the page - https://www.profitableportraits.com/day1-presentations.This page using Brave and Vivaldi show the video window and play just fine. I cannot see anything related to the video on the page. All I see is the presenter photo and title flush right. I have deleted the cash, used private mode and checked connection speed. Nothing has worked. I hope someone has a workaround or fix for this problem. Thank you.

All Replies (1)

Denys
Denys
  • Top 10 Contributor
  • Moderator
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Hi,

We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?

Looking forward to your update!

PS It works fine for me in Firefox 143.0.1, so it should not be a compatibility issue.

Helpful?

Tuna motuna

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