Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Unable to receive email in Thunderbird from Hotmail account.

  • 3 biyano
  • 2 eza na bankokoso oyo
  • 12 views
  • Eyano yasuka ya Tonnes

more options

Last Saturday morning on Nov. 19th I downloaded to Thunderbird from my Hotmail account then later that day I went to get messages and received the following message:

Sending of password for user annoyacat@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password. [Error="AuthFailed:LogonDenied-FederatedStsUnreachable-<X-forwarded-for:71.237.197.120><ADFS-Business-114ms>failed logon error - STSFailure - '<S:Code><S:Value>S:Sender<S:Value>wst:InvalidRequest</S:Subcode></S:Code><S:Text xml:lang='en-US'>Invalid Request</S:Reason><psf:error xmlns:psf='http://schemas.microsoft.com/Passport/] I made no changes to Thunderbird's settings or my password. I checked my saved passwords in Thunderbird and they were correct. I have no problem sending out email from annoyacat@hotmail.com but I cannot receive or download the emails. The account settings are: email address: annoyacat@hotmail.com Server Type Pop Mail Server Server Name; Pop-mail.outlook.com UserName: annoyacat@hotmail.com Outgoing Server (SMTP) Settings: Outlook.com (Microsoft) - smtp-mail.outlook.com </s>
Last Saturday morning on Nov. 19th I downloaded to Thunderbird from my Hotmail account then later that day I went to get messages and received the following message: Sending of password for user annoyacat@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password. [Error="AuthFailed:LogonDenied-FederatedStsUnreachable-<X-forwarded-for:71.237.197.120><ADFS-Business-114ms>failed logon error - STSFailure - '<S:Fault xmlns:S='http://www.w3.org/2003/05/soap-envelope'><S:Code><S:Value>S:Sender</S:Value><S:Subcode><S:Value>wst:InvalidRequest</S:Value></S:Subcode></S:Code><S:Reason><S:Text xml:lang='en-US'>Invalid Request</S:Text></S:Reason><S:Detail><psf:error xmlns:psf='http://schemas.microsoft.com/Passport/] I made no changes to Thunderbird's settings or my password. I checked my saved passwords in Thunderbird and they were correct. I have no problem sending out email from annoyacat@hotmail.com but I cannot receive or download the emails. The account settings are: email address: annoyacat@hotmail.com Server Type Pop Mail Server Server Name; Pop-mail.outlook.com UserName: annoyacat@hotmail.com Outgoing Server (SMTP) Settings: Outlook.com (Microsoft) - smtp-mail.outlook.com

All Replies (3)

more options

To Paul McKeown: Your post lacked information, and did not resolve my issue. I still cannot download email from my hotmail.com account into Thunderbird. Uninstalling the account and re-adding did not resolve the issue.

more options

There are currently about 14 threads about the issue on this forum, caused by Microsoft not allowing logins for @hotmail.com addresses, although it should have been resolved by now. Did you use the search?

Please see this question for the workaround.