Pop up window opens when firefox is opened. Cannot close it to use the browser. How do I get rid of this?
There is no text in this popup window, and when I click outside of the window, there is an "error" tone that plays. The only way I can close Firefox is to open task manager and end task. I have removed Firefox from my computer and reinstalled it, and this did not solve the problem. Included is a screenshot of what it looks like.
Solution eye eponami
This can possibly be caused by the AOL toolbar.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (3)
Screenshot did not post in my initial post. Here it is.
Solution eye oponami
This can possibly be caused by the AOL toolbar.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Resolved. Thank you very much.