Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Specific preferences are not saving

  • 6 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya Abron

more options

Cookie Settings Are Not Being Saved.

Since around the 22nd of August 2014 my cookie settings are not being saved; after a browser restart a 'do not accept cookies' setting is always changed to 'Accept cookies from sites' and 'Accept third-parties cookies: Never'. This is the only preference setting that is not being saved, and prior to the 22nd of August 2014 (or thereabouts) my cookie settings were being saved.

Around this date I selected an option in the program Spybot-SD 2.4 ( http://www.safer-networking.org/mirrors/ ) for 'Third party cookies to never be allowed', this may be what's changing my settings, but maybe it's something else. There is no option in Spybot to reverse the selection.

I contacted Spybot but several suggestions and changes on my system later the issue remains, and Spybot has given up.

I do not have any of the programs installed that are known to force Firefox to use certain settings, as listed at https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save .

Thus far I have:

- on URL about:config , changed the network.cookie.cookieBehavior value to 2, - deleted all the lines in the user.js file, - uninstalled Spybot completely,

but none of these actions have resolved the issue.

I do not wish to Reset or Reinstall Firefox unless this is the last option. Please advise whether there is another option to fix this issue.

Cookie Settings Are Not Being Saved. Since around the 22nd of August 2014 my cookie settings are not being saved; after a browser restart a 'do not accept cookies' setting is always changed to 'Accept cookies from sites' and 'Accept third-parties cookies: Never'. This is the only preference setting that is not being saved, and prior to the 22nd of August 2014 (or thereabouts) my cookie settings were being saved. Around this date I selected an option in the program Spybot-SD 2.4 ( http://www.safer-networking.org/mirrors/ ) for 'Third party cookies to never be allowed', this may be what's changing my settings, but maybe it's something else. There is no option in Spybot to reverse the selection. I contacted Spybot but several suggestions and changes on my system later the issue remains, and Spybot has given up. I do not have any of the programs installed that are known to force Firefox to use certain settings, as listed at https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save . Thus far I have: - on URL about:config , changed the network.cookie.cookieBehavior value to 2, - deleted all the lines in the user.js file, - uninstalled Spybot completely, but none of these actions have resolved the issue. I do not wish to Reset or Reinstall Firefox unless this is the last option. Please advise whether there is another option to fix this issue.

Solution eye eponami

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If you do not keep changes after a restart or otherwise have problems with preferences, see:

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (6)

more options

Hello Abron, any luck if you add in your user.js file (or create the file if you delete it) the next ?

// turn off cookie behavior: user_pref("network.cookie.cookieBehavior", 2);

firefox read from user.js first


thank you

more options

Note that you have to clear all current cookies first.

thanks

more options

You may have a corrupt cookies.sqlite file.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the file. Then rename or delete it. Restart Firefox.

more options

Solution eye oponami

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If you do not keep changes after a restart or otherwise have problems with preferences, see:

more options

Thank you cor-el, your suggestions solved the problem. Following the instructions at:

https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems?redirectlocale=en-US&redirectslug=Troubleshooting+extensions+and+themes

I found that a faulty extension was the culprit, after removing it my cookie settings were being saved again. After restarting Firefox and reinstalling the same extension the cookie settings are still being saved.

more options

Thanks ideato and FredMcD for your efforts.