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login page for just one site hangs after Firefox upgrade

Firefox 웹 호환성
Barry Stoch replied 5분 전
Barry Stoch
Barry Stoch

After the recent Firefox upgrade a couple of days ago, I am unable to get to my Questrade login page. I click login, I get a white page with a message in bottom left hand corner "transferring data from login.questrade.com..." and no further response. I am able to login with MS Edge, and Firefox is able to access all my other websites except this one.

I have run through all the things to try in the Firefox support article "Firefox can't load websites but other browsers can" to no effect.

  • cleared cookies & cache
  • cleared recent history
  • turned off DNS over HTTPS
  • Disable IPv6- changed to true
  • changed Proxy settings to No Proxy

I've turned off Bitdefender firewall and antivirus apps to no effect and ran a full system scan with Bitdefender. I really don't want to have to use a different browser each time I want to access questrade site. I would really appreciate any advice as to what else I could try to resolve this issue. Thanks so much!

After the recent Firefox upgrade a couple of days ago, I am unable to get to my Questrade login page. I click login, I get a white page with a message in bottom left hand corner "transferring data from login.questrade.com..." and no further response. I am able to login with MS Edge, and Firefox is able to access all my other websites except this one. I have run through all the things to try in the Firefox support article "Firefox can't load websites but other browsers can" to no effect. * cleared cookies & cache * cleared recent history * turned off DNS over HTTPS * Disable IPv6- changed to true * changed Proxy settings to No Proxy I've turned off Bitdefender firewall and antivirus apps to no effect and ran a full system scan with Bitdefender. I really don't want to have to use a different browser each time I want to access questrade site. I would really appreciate any advice as to what else I could try to resolve this issue. Thanks so much!

모든 댓글 (5)

jbr
jbr
  • 상위 10 공헌자

Have you tried signing in using a new Private Window to test?

Did the guides suggest trying Troubleshoot Mode (from Help menu) to rule out any "privacy" addon interference?

Barry Stoch
Barry Stoch 질문자

Hi, yes I tried the private window and also tried to login in troubleshooting mode with no success

jbr
jbr
  • 상위 10 공헌자

Hi Barry, and do you by any chance use some VPN service? I have no issues accessing the login page, but just tried enabling the built–in VPN feature for good measure and immediately got the loading hang you're describing — potentially a security vendor of theirs stalling the connection as it does not appear residential/consumer enough to them…

jbr
jbr
  • 상위 10 공헌자

Here's screen capture reaching the login page fine, vs. enabling VPN and getting stuck, if that's your case too:

Barry Stoch
Barry Stoch 질문자

No I don't use any VPN service. Could it have initiated the VPN service with out me knowing?

I have had to go help a friend and won't have access to my PC for a few days. I will double check whether the VPN service has somehow been activated and send a reply as soon as I get back.

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