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My subscription for Mozilla VPN has been cancelled.

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  • 최종 답변자: Denys
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Cikoria
Cikoria

I got an email that my subscription for Mozilla VPN has been cancelled a month from now. I wonder why? On the "What’s New | Firefox 151" page the new free VPN service is announced. Does it have anything to do with that? Not yet in my region (Sweden) though. Kind regards, Monika Ivarsson

I got an email that my subscription for Mozilla VPN has been cancelled a month from now. I wonder why? On the "What’s New | Firefox 151" page the new free VPN service is announced. Does it have anything to do with that? Not yet in my region (Sweden) though. Kind regards, Monika Ivarsson

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George Kitsoukakis
George Kitsoukakis
  • Top 25 Contributor
  • Moderator

Please use that Contact Support

Cikoria
Cikoria 질문자

If there is a genuine reply to my question, I can't find it. If so, please direct me.

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

Built-in Firefox VPN is unrelated. It has limitations compared to Mozilla VPN, and definitely is not a reason for the subscriptions to be cancelled.

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