Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

Firefox Account Login Problems

more options

I recently got a new computer and downloaded Firefox to it and proceeded to sign in to Firefox sync. A few months ago I changed my email (which I will refer to as email 1) to a new email (email 2).

When I try to sign in using email 2, I enter the password and it asks me to check my email for a code. I enter the code in and suddenly I'm back to the password screen, only this time it says "incorrect password" and shows email 1. No password I have in my books seems to work on either email 1 or email 2.

I don't want to lose my data, so I would rather not reset my password...

I recently got a new computer and downloaded Firefox to it and proceeded to sign in to Firefox sync. A few months ago I changed my email (which I will refer to as email 1) to a new email (email 2). When I try to sign in using email 2, I enter the password and it asks me to check my email for a code. I enter the code in and suddenly I'm back to the password screen, only this time it says "incorrect password" and shows email 1. No password I have in my books seems to work on either email 1 or email 2. I don't want to lose my data, so I would rather not reset my password...

모든 댓글 (2)

more options
more options

cor-el said

Did you use email 2 with this Sync account and is that the primary email address? Can you login to the Firefox account via this web page?

Yes I used email 2, that is the primary address.

No, I could not sign in through those.