Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

FireFox 69.0.1 and JW Player don't play nice

more options

On websites that use JW Player for video, I get an error that the video cannot be played. These are free / non-subscription websites. I there a setting in Firefox that is preventing JW Player from playing?

On websites that use JW Player for video, I get an error that the video cannot be played. These are free / non-subscription websites. I there a setting in Firefox that is preventing JW Player from playing?

선택된 해결법

kenlcarter said

I finished with all extensions enabled and .... Worked fine, no problems. ... I do not understand why disabling and then enabling the same extensions resolved the problem. Strange.

If I had to guess:

Firefox cached a file during your testing that was being blocked by one of your content/ad/tracker-blocking extensions (e.g., Adblock Plus, Privacy Badger, or uBlock Origin). So currently, Firefox can run JWPlayer because it has that file at hand and doesn't need to download it again, but the problem may well return when the cached file expires out of the cache.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (7)

more options

Is this with many websites, some, a few?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

more options

Thanks FredMcD and cor-el

Try this on.

Combining both suggestions, I started FireFox in safe mode at the particular website that had this problem. Worked fine, no problems.

So I went through my add-ons/extensions and disabled all that might have an impact and restarted FireFox as normal. Worked fine, no problems.

So I thought, obviously one of the disabled extensions must be creating the problem with JW Player.

So I went through and enabled 1 extension at a time, shut FireFox, and then reopened the problem website. over several openings, all worked fine, no problems.

I finished with all extensions enabled and .... Worked fine, no problems.

The only thing I noticed was an extension that FireFox had disabled (see attached) , that I can not enable or delete.

Thanks to each of you, but I do not understand why disabling and then enabling the same extensions resolved the problem. Strange.

more options

Press 'More Options' and try to update the add-on. And/or press the 'More Information' button.

more options

FredMcD

"More Options" only give me screen shot "disabled 2" with no update available.

"More Information" is unhelpful, see "Blocked"

more options

Where did you get that add-on? Have you contacted their support?

more options

선택된 해결법

kenlcarter said

I finished with all extensions enabled and .... Worked fine, no problems. ... I do not understand why disabling and then enabling the same extensions resolved the problem. Strange.

If I had to guess:

Firefox cached a file during your testing that was being blocked by one of your content/ad/tracker-blocking extensions (e.g., Adblock Plus, Privacy Badger, or uBlock Origin). So currently, Firefox can run JWPlayer because it has that file at hand and doesn't need to download it again, but the problem may well return when the cached file expires out of the cache.