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I was prompted to change my Google mail password . Now can not get into TB

  • 6 답장
  • 1 이 문제를 만남
  • 38 보기
  • 최종 답변자: christ1
  • 해결된 질문

quatrain1
quatrain1

I really was not paying too much attention when I got the message to enter google info for my I Phone X. Now I can not get into TB, Sending of password for user 2donna24@gmail.com did not succeed. Mail server pcp.gmail.com responded : username and password not accepted.. I did delete the remembered PW and opened TB and entered new PW and received " Login to server pcp.gmail.com failed. I have no idea what to do now. Need help 

 Application Basics

   Name: Thunderbird
   Version: 52.7.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0
   Profile Folder: Open Folder



   App Build ID 20180322145026
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions
   Lightning, 5.4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 52.7.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 10ff495b-1e2b-42a3-a741-b76632081f7
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1524758341
     places.history.expiration.transient_current_max_pages: 122334
     print.printer_EPSON_XP-830_Series.print_bgcolor: false
     print.printer_EPSON_XP-830_Series.print_bgimages: false
     print.printer_EPSON_XP-830_Series.print_duplex: -437918235
     print.printer_EPSON_XP-830_Series.print_edge_bottom: 0
     print.printer_EPSON_XP-830_Series.print_edge_left: 0
     print.printer_EPSON_XP-830_Series.print_edge_right: 0
     print.printer_EPSON_XP-830_Series.print_edge_top: 0
     print.printer_EPSON_XP-830_Series.print_evenpages: true
     print.printer_EPSON_XP-830_Series.print_footercenter:
     print.printer_EPSON_XP-830_Series.print_footerleft: &PT
     print.printer_EPSON_XP-830_Series.print_footerright: &D
     print.printer_EPSON_XP-830_Series.print_headercenter:
     print.printer_EPSON_XP-830_Series.print_headerleft: &T
     print.printer_EPSON_XP-830_Series.print_headerright: &U
     print.printer_EPSON_XP-830_Series.print_in_color: true
     print.printer_EPSON_XP-830_Series.print_margin_bottom: 0.5
     print.printer_EPSON_XP-830_Series.print_margin_left: 0.5
     print.printer_EPSON_XP-830_Series.print_margin_right: 0.5
     print.printer_EPSON_XP-830_Series.print_margin_top: 0.5
     print.printer_EPSON_XP-830_Series.print_oddpages: true
     print.printer_EPSON_XP-830_Series.print_orientation: 0
     print.printer_EPSON_XP-830_Series.print_page_delay: 50
     print.printer_EPSON_XP-830_Series.print_paper_data: 1
     print.printer_EPSON_XP-830_Series.print_paper_height: 11.00
     print.printer_EPSON_XP-830_Series.print_paper_name:
     print.printer_EPSON_XP-830_Series.print_paper_size_unit: 0
     print.printer_EPSON_XP-830_Series.print_paper_width: 8.50
     print.printer_EPSON_XP-830_Series.print_resolution: 360
     print.printer_EPSON_XP-830_Series.print_reversed: false
     print.printer_EPSON_XP-830_Series.print_scaling: 1.00
     print.printer_EPSON_XP-830_Series.print_shrink_to_fit: true
     print.printer_EPSON_XP-830_Series.print_to_file: false
     print.printer_EPSON_XP-830_Series.print_unwriteable_margin_bottom: 0
     print.printer_EPSON_XP-830_Series.print_unwriteable_margin_left: 0
     print.printer_EPSON_XP-830_Series.print_unwriteable_margin_right: 0
     print.printer_EPSON_XP-830_Series.print_unwriteable_margin_top: 0
     print.printer_Microsoft_Print_to_PDF.print_bgcolor: false
     print.printer_Microsoft_Print_to_PDF.print_bgimages: false
     print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235
     print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0
     print.printer_Microsoft_Print_to_PDF.print_edge_left: 0
     print.printer_Microsoft_Print_to_PDF.print_edge_right: 0
     print.printer_Microsoft_Print_to_PDF.print_edge_top: 0
     print.printer_Microsoft_Print_to_PDF.print_evenpages: true
     print.printer_Microsoft_Print_to_PDF.print_footercenter:
     print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT
     print.printer_Microsoft_Print_to_PDF.print_footerright: &D
     print.printer_Microsoft_Print_to_PDF.print_headercenter:
     print.printer_Microsoft_Print_to_PDF.print_headerleft: &T
     print.printer_Microsoft_Print_to_PDF.print_headerright: &U
     print.printer_Microsoft_Print_to_PDF.print_in_color: true
     print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5
     print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5
     print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5
     print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5
     print.printer_Microsoft_Print_to_PDF.print_oddpages: true
     print.printer_Microsoft_Print_to_PDF.print_orientation: 0
     print.printer_Microsoft_Print_to_PDF.print_page_delay: 50
     print.printer_Microsoft_Print_to_PDF.print_paper_data: 1
     print.printer_Microsoft_Print_to_PDF.print_paper_height: -1.00
     print.printer_Microsoft_Print_to_PDF.print_paper_name:
     print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0
     print.printer_Microsoft_Print_to_PDF.print_paper_width: -1.00
     print.printer_Microsoft_Print_to_PDF.print_resolution: 600
     print.printer_Microsoft_Print_to_PDF.print_reversed: false
     print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00
     print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true
     print.printer_Microsoft_Print_to_PDF.print_to_file: false
     print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0
     print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0
     print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0
     print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
     print.printer_XP-830_Series(Network).print_bgcolor: false
     print.printer_XP-830_Series(Network).print_bgimages: false
     print.printer_XP-830_Series(Network).print_duplex: -437918235
     print.printer_XP-830_Series(Network).print_edge_bottom: 0
     print.printer_XP-830_Series(Network).print_edge_left: 0
     print.printer_XP-830_Series(Network).print_edge_right: 0
     print.printer_XP-830_Series(Network).print_edge_top: 0
     print.printer_XP-830_Series(Network).print_evenpages: true
     print.printer_XP-830_Series(Network).print_footercenter:
     print.printer_XP-830_Series(Network).print_footerleft: &PT
     print.printer_XP-830_Series(Network).print_footerright: &D
     print.printer_XP-830_Series(Network).print_headercenter:
     print.printer_XP-830_Series(Network).print_headerleft: &T
     print.printer_XP-830_Series(Network).print_headerright: &U
     print.printer_XP-830_Series(Network).print_in_color: true
     print.printer_XP-830_Series(Network).print_margin_bottom: 0.5
     print.printer_XP-830_Series(Network).print_margin_left: 0.5
     print.printer_XP-830_Series(Network).print_margin_right: 0.5
     print.printer_XP-830_Series(Network).print_margin_top: 0.5
     print.printer_XP-830_Series(Network).print_oddpages: true
     print.printer_XP-830_Series(Network).print_orientation: 0
     print.printer_XP-830_Series(Network).print_page_delay: 50
     print.printer_XP-830_Series(Network).print_paper_data: 1
     print.printer_XP-830_Series(Network).print_paper_height: 11.00
     print.printer_XP-830_Series(Network).print_paper_name:
     print.printer_XP-830_Series(Network).print_paper_size_unit: 0
     print.printer_XP-830_Series(Network).print_paper_width: 8.50
     print.printer_XP-830_Series(Network).print_resolution: 360
I really was not paying too much attention when I got the message to enter google info for my I Phone X. Now I can not get into TB, Sending of password for user 2donna24@gmail.com did not succeed. Mail server pcp.gmail.com responded : username and password not accepted.. I did delete the remembered PW and opened TB and entered new PW and received " Login to server pcp.gmail.com failed. I have no idea what to do now. Need help Application Basics Name: Thunderbird Version: 52.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0 Profile Folder: Open Folder App Build ID 20180322145026 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports Extensions Lightning, 5.4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 52.7.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 10ff495b-1e2b-42a3-a741-b76632081f7 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1524758341 places.history.expiration.transient_current_max_pages: 122334 print.printer_EPSON_XP-830_Series.print_bgcolor: false print.printer_EPSON_XP-830_Series.print_bgimages: false print.printer_EPSON_XP-830_Series.print_duplex: -437918235 print.printer_EPSON_XP-830_Series.print_edge_bottom: 0 print.printer_EPSON_XP-830_Series.print_edge_left: 0 print.printer_EPSON_XP-830_Series.print_edge_right: 0 print.printer_EPSON_XP-830_Series.print_edge_top: 0 print.printer_EPSON_XP-830_Series.print_evenpages: true print.printer_EPSON_XP-830_Series.print_footercenter: print.printer_EPSON_XP-830_Series.print_footerleft: &PT print.printer_EPSON_XP-830_Series.print_footerright: &D print.printer_EPSON_XP-830_Series.print_headercenter: print.printer_EPSON_XP-830_Series.print_headerleft: &T print.printer_EPSON_XP-830_Series.print_headerright: &U print.printer_EPSON_XP-830_Series.print_in_color: true print.printer_EPSON_XP-830_Series.print_margin_bottom: 0.5 print.printer_EPSON_XP-830_Series.print_margin_left: 0.5 print.printer_EPSON_XP-830_Series.print_margin_right: 0.5 print.printer_EPSON_XP-830_Series.print_margin_top: 0.5 print.printer_EPSON_XP-830_Series.print_oddpages: true print.printer_EPSON_XP-830_Series.print_orientation: 0 print.printer_EPSON_XP-830_Series.print_page_delay: 50 print.printer_EPSON_XP-830_Series.print_paper_data: 1 print.printer_EPSON_XP-830_Series.print_paper_height: 11.00 print.printer_EPSON_XP-830_Series.print_paper_name: print.printer_EPSON_XP-830_Series.print_paper_size_unit: 0 print.printer_EPSON_XP-830_Series.print_paper_width: 8.50 print.printer_EPSON_XP-830_Series.print_resolution: 360 print.printer_EPSON_XP-830_Series.print_reversed: false print.printer_EPSON_XP-830_Series.print_scaling: 1.00 print.printer_EPSON_XP-830_Series.print_shrink_to_fit: true print.printer_EPSON_XP-830_Series.print_to_file: false print.printer_EPSON_XP-830_Series.print_unwriteable_margin_bottom: 0 print.printer_EPSON_XP-830_Series.print_unwriteable_margin_left: 0 print.printer_EPSON_XP-830_Series.print_unwriteable_margin_right: 0 print.printer_EPSON_XP-830_Series.print_unwriteable_margin_top: 0 print.printer_Microsoft_Print_to_PDF.print_bgcolor: false print.printer_Microsoft_Print_to_PDF.print_bgimages: false print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_Microsoft_Print_to_PDF.print_edge_right: 0 print.printer_Microsoft_Print_to_PDF.print_edge_top: 0 print.printer_Microsoft_Print_to_PDF.print_evenpages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT print.printer_Microsoft_Print_to_PDF.print_footerright: &D print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: &T print.printer_Microsoft_Print_to_PDF.print_headerright: &U print.printer_Microsoft_Print_to_PDF.print_in_color: true print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5 print.printer_Microsoft_Print_to_PDF.print_oddpages: true print.printer_Microsoft_Print_to_PDF.print_orientation: 0 print.printer_Microsoft_Print_to_PDF.print_page_delay: 50 print.printer_Microsoft_Print_to_PDF.print_paper_data: 1 print.printer_Microsoft_Print_to_PDF.print_paper_height: -1.00 print.printer_Microsoft_Print_to_PDF.print_paper_name: print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0 print.printer_Microsoft_Print_to_PDF.print_paper_width: -1.00 print.printer_Microsoft_Print_to_PDF.print_resolution: 600 print.printer_Microsoft_Print_to_PDF.print_reversed: false print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_to_file: false print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0 print.printer_XP-830_Series(Network).print_bgcolor: false print.printer_XP-830_Series(Network).print_bgimages: false print.printer_XP-830_Series(Network).print_duplex: -437918235 print.printer_XP-830_Series(Network).print_edge_bottom: 0 print.printer_XP-830_Series(Network).print_edge_left: 0 print.printer_XP-830_Series(Network).print_edge_right: 0 print.printer_XP-830_Series(Network).print_edge_top: 0 print.printer_XP-830_Series(Network).print_evenpages: true print.printer_XP-830_Series(Network).print_footercenter: print.printer_XP-830_Series(Network).print_footerleft: &PT print.printer_XP-830_Series(Network).print_footerright: &D print.printer_XP-830_Series(Network).print_headercenter: print.printer_XP-830_Series(Network).print_headerleft: &T print.printer_XP-830_Series(Network).print_headerright: &U print.printer_XP-830_Series(Network).print_in_color: true print.printer_XP-830_Series(Network).print_margin_bottom: 0.5 print.printer_XP-830_Series(Network).print_margin_left: 0.5 print.printer_XP-830_Series(Network).print_margin_right: 0.5 print.printer_XP-830_Series(Network).print_margin_top: 0.5 print.printer_XP-830_Series(Network).print_oddpages: true print.printer_XP-830_Series(Network).print_orientation: 0 print.printer_XP-830_Series(Network).print_page_delay: 50 print.printer_XP-830_Series(Network).print_paper_data: 1 print.printer_XP-830_Series(Network).print_paper_height: 11.00 print.printer_XP-830_Series(Network).print_paper_name: print.printer_XP-830_Series(Network).print_paper_size_unit: 0 print.printer_XP-830_Series(Network).print_paper_width: 8.50 print.printer_XP-830_Series(Network).print_resolution: 360

선택된 해결법

With POP you'll need to 'allow less secure apps'. https://support.google.com/accounts/answer/6009563

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (6)

christ1
christ1
  • Top 25 Contributor
  • Moderator

선택된 해결법

With POP you'll need to 'allow less secure apps'. https://support.google.com/accounts/answer/6009563

quatrain1
quatrain1 질문자

So when I did this "Access for less secure apps has been turned on" I was able to log into TB. What is This , what did I do? Thank you christ1

quatrain1
quatrain1 질문자

opps tried to log on to TB today and got the same error. Looking in remembered passwords i find nothing for TB. I even reduced " allow less secure apps" on the computer so I am locked out again

christ1
christ1
  • Top 25 Contributor
  • Moderator

https://support.google.com/accounts/answer/6009563

I even reduced " allow less secure apps"

No idea what that means.

quatrain1
quatrain1 질문자

TY Christ1 You can see from my post of 4/29 that lowering the" Less secure apps" worked till I tried to log on today. 4/30


Apps that don’t support the latest security standards include: 

   The Mail app on an iPhone or iPad that has an outdated operating system..mine is 11/3/1
   The Mail app on a Windows phone before the 8.1 release
   Some Mail apps not built by Google that come with your phone.....do not know how to check this. But since it worked yesterday I dont think this is the problem
   Some Desktop mail clients, like Microsoft Outlook and Mozilla Thunderbird

To keep your account more secure, we might stop less secure apps from opening your account. If so, you have two choices: 

  " Update to a more secure app that’s up to our security standards. All Google products, like Gmail, use the latest security measures."

....Where do i find this option? 

  " If you want to continue using an app you're familiar with, go to Less secure apps. To let these apps use your Google Account,  turn on Allow less secure apps."

....I even changed from less to allow all

Would uninstalling and reinstalling TB help? 


 Application Basics

   Name: Thunderbird
   Version: 52.7.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180322145026
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports

 Extensions
   Lightning, 5.4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 52.7.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
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christ1
christ1
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Please avoid leading spaces in the reply box, it makes your comments virtually unreadable.

" Update to a more secure app that’s up to our security standards. All Google products, like Gmail, use the latest security measures." ....Where do i find this option?

The only option from Google's perspective is to use webmail, and abandon Thunderbird. The alternative would be to set up your account as IMAP, where you can use OAuth2 authentication. You're already using that for the outgoing server. Using OAuth2 is considered 'secure' by Google, and you can avoid the 'allow less secure apps' thing all together. Another possibility is to set up 2-step authentication, which is a good idea in general, and significantly increases security. However, it seems too complicated for many users.

Would uninstalling and reinstalling TB help?

No, you'd just be wasting your time.

Without any of the above options you'll have to 'allow less secure apps'. Since this is already in place now the problem must be something else. Please read the support article linked above. It was posted for a reason. https://support.mozilla.org/en-US/questions/1215657#answer-1106572

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