''AndriiF [[#question-1214160|said]]'' <blockquote> Hello! Please unblock the account andrey_ics@mail.ru . I do not receive letters to the e-mail. My second mailbox ics.andrii@gmail.com </blockquote> First of all : this is a public forum and anyone can see your email address. Unless you don't mind the risk of getting spam, would you please remove that information. About your problem : I assume that you're referring to a Sync account : '''You have received a message that your account has been locked''' [[Image:You Firefox account has been locked]] First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use [https://mzl.la/2E0m0XD this link] to create a request. This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a [[Back up and restore information in Firefox profiles|backup]] of your local profile first and then creating a new Firefox account. '''If there is still a problem''', please feel free to reply to this thread and we can help you the best that we can.