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Firefox crashes

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My browser keeps crashing and I've tried re-installing and to no avail the problem still exist. It started after I upgraded Mozilla.

My browser keeps crashing and I've tried re-installing and to no avail the problem still exist. It started after I upgraded Mozilla.

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Sorry to hear about the crashes. If you are getting the Mozilla Crash Reporter form, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page, and then post some of the recent ones here.

If you get a dialog from Windows instead of from Firefox, unfortunately those reports will not be so easily available.

Or if Firefox is freezing and you have to terminate it, please check this article: Firefox hangs or is not responding - How to fix.


Also and/or meanwhile, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?