Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

  • 4 답장
  • 1 이 문제를 만남
  • 9 보기
  • 최종 답변자: bwbob

more options

just randomly crashes several times a day, its often not even the active window

just randomly crashes several times a day, its often not even the active window

선택된 해결법

thanks, those all appear to be similar out-of-memory crashes and i'd suspect that one of your addons might be involved. you could either try to refresh firefox or manually disable a number of your addons and see if this is making a difference (i'd start to look at kaspersky's one in particular)...

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (4)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

Thanks Philipp - here are several

Submitted Crash Reports Report ID Date Submitted bp-66bdf4b1-54d2-4d50-b518-5395d2160402 4/2/2016 9:19 AM bp-5c1e1dd7-3e85-45c8-9545-8649e2160401 4/1/2016 2:41 PM bp-ce54d490-e4db-4afa-8769-2256b2160401 4/1/2016 11:37 AM bp-64a05fc2-4111-4eef-bcd8-acba42160331 3/31/2016 4:29 PM 8da3f8ca-73d6-4816-a92d-10a1e8b2b6b9 3/29/2016 9:11 AM bp-8d2b0b96-efb7-4762-952e-7ca9c2160328 3/28/2016 12:56 PM bp-c6e88db3-ec31-4868-8be2-a1a502160327 3/27/2016 11:07 AM bp-f9824c19-8399-47d5-a3bf-6ee5f2160326 3/26/2016 7:32 PM bp-e420a4e5-7cd0-4578-8af8-e01992160324 3/24/2016 4:49 PM bp-33eda826-31b9-4314-b9f6-502c22160323 3/23/2016 10:31 AM bp-04e595a1-bac5-4cc6-b19f-d8f812160322 3/21/2016 10:16 PM de6aca6e-571c-4955-a236-9ee750c235f8 3/21/2016 2:13 PM bp-024c6c3c-85b2-4225-a924-bfc4e2160321 3/21/2016 11:03 AM bp-4b9cb27a-285f-4500-9a15-615782160320 3/20/2016 10:29 AM

more options

선택된 해결법

thanks, those all appear to be similar out-of-memory crashes and i'd suspect that one of your addons might be involved. you could either try to refresh firefox or manually disable a number of your addons and see if this is making a difference (i'd start to look at kaspersky's one in particular)...

more options

Philipp, thanks for taking the time to look into this. I started right where you said and disabled Kaspersky and haven't had a crash since - I didn't even go through trying all the rest of the addons. I had recent;y upgraded from Kaspersky 2015 to 2016 Anti-virus so I'm guessing the "improved" product was the culprit.

Thanks again -