Can't log in to Westpac bank in Firefox - 18 September 2014
In the past two days I have tried to log in to my Westpac Bank Account in Firefox and when I press the "sign in" link - all that comes up is a page of code.
I have checked the site in Explorer and I can access the page as usual in IE. It is not a bank problem either as I have contacted the bank and it is only my computer doing this.
This has only begun to happen as far as I know, in the last couple of days. Prior to that I could access the page. To my knowledge I have not changed any settings and the updates in Firefox are all current.
I am fairly computer illiterate so if there is any suggestions as what to do to resolve this, please guide me through it in very clear step by step instructions.
Thankyou
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Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences in the address bar and press enter.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences in the address bar and press enter
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)