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Rapport not working after upgrading to Firefox 12

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  • 28 have this problem
  • 2 views
  • Last reply by cor-el

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Hi,

I upgraded to Firefox 12 a few days ago and just noticed my rapport icon has vamoosed from beside the address bar. I checked and Rapport is still working but I want that icon back! I've tried going to Trusteer's wesite and I keep getting redirected to hiltongarden.com or something, or th epage is blocked by Firefox as dangerous. Can anyone help me?

Hi, I upgraded to Firefox 12 a few days ago and just noticed my rapport icon has vamoosed from beside the address bar. I checked and Rapport is still working but I want that icon back! I've tried going to Trusteer's wesite and I keep getting redirected to hiltongarden.com or something, or th epage is blocked by Firefox as dangerous. Can anyone help me?

All Replies (1)

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also: