Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've lost my sync key and therefore cannot connect. What do I do now?

more options

When following the "Firefox Sync is not working" Troubleshooting, the "I lost my sync key" doesn't appear when I put in random characters.

"You will see a notification that your Sync Key is wrong. Click the new link that appears - I have lost my Sync Key"

All it says when I follow these instructions is: "Wrong Sync Key".

When following the "Firefox Sync is not working" Troubleshooting, the "I lost my sync key" doesn't appear when I put in random characters. "You will see a notification that your Sync Key is wrong. Click the new link that appears - I have lost my Sync Key" All it says when I follow these instructions is: "Wrong Sync Key".

All Replies (1)

more options

I have a solution for that problem ! ;)

  1. Login there: Firefox Sync
  2. Click on the: Clear your Sync data (See PrintScreen)
  3. Go to the Sync Settings, and you will get an automate sync key

I don't know, why and how, but it worked for me... This solution is from a lucky trial.... :)

IMPORTANT: Your Sync Datas will be lost...