Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více
Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.
Vyřešeno Archivováno

Why does Firefox Sync say my recovery key has been changed when I do not have another device to change it?

Firefox
Emeret odpověděl(a)
Emeret
Emeret

I am trying to perform my first sync, but the progress bar on the tab that opens up does not move. I've left it overnight and still no change. When I click sync now, a message appears stating that I am using the Wrong Recovery Key. I've tried using the same key, and generating a new one several times with no success.

I am trying to perform my first sync, but the progress bar on the tab that opens up does not move. I've left it overnight and still no change. When I click sync now, a message appears stating that I am using the Wrong Recovery Key. I've tried using the same key, and generating a new one several times with no success.

Všechny odpovědi (2)

dumdidadida
dumdidadida

Hi,

You can type about:sync-log in the location (address) bar to check the helpful messages. You can also try deleting the current account and start afresh.

Please also see this detailed (three steps) setup help.

Firefox Sync

Sync QA

Emeret
Emeret Autor dotazu

Zvolené řešení

I figured out the issue, FIPS was preventing the sync. Unfortunately, the error logs were not too helpful, there were constant references to logon errors with error.login.reason.recoverykey and no tracebacks.

Either way, once FIPS was disabled sync started to work. That level of encryption is probably overkill for standard web browsing anyway.