Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No email since Decembers forced update

  • 2 replies
  • 1 has this problem
  • 31 views
  • Last reply by sfhowes

more options

I have AT&T email tied to my Thunderbird and since the forced update I have been unable to download email into my desktop. I had to set up the profile and account info and change password but I still can not log onto and download email from att.net. I am hoping this also is why my folders have not migrated over to the new version. Error Message: Sending of password for user mitcheal.hathorn@att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later.

I have AT&T email tied to my Thunderbird and since the forced update I have been unable to download email into my desktop. I had to set up the profile and account info and change password but I still can not log onto and download email from att.net. I am hoping this also is why my folders have not migrated over to the new version. Error Message: Sending of password for user mitcheal.hathorn@att.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later.

Chosen solution

The authentication method for AT&T is 'normal password', but you must use a secure mail key instead of the account password in TB:

https://www.att.com/support/article/dsl-high-speed/KM1010523/

Read this answer in context 👍 0

All Replies (2)

more options

Try changing server auth method and params.

more options

Chosen Solution

The authentication method for AT&T is 'normal password', but you must use a secure mail key instead of the account password in TB:

https://www.att.com/support/article/dsl-high-speed/KM1010523/