Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

outlook.live.com download hyperlink button doesn´t works in firefox (ver. 57.0 64bit)

  • 7 replies
  • 1 has this problem
  • 2 views
  • Last reply by luisja

more options

So, I have this problem that the download files hyperlink button from outlook.live.com doesn't works in firefox. This makes it impossible to download attached files like .docx, etc. I thought upgrading from 56.0.2 to 57.0 would finally fix this problem, but it doesn't. I opened outlook.live.com from internet explorer and it has no problem downloading attached files. Tried making internet explorer my default browser and changing it back to firefox but it solves nothing. This happens in both Windows 7 and 10. I must mention firefox has no problem opening urls, and if I try to save as the download button it will download the whole page.

What's wrong and how I can fix this?

Helpful pictures: https://imgur.com/a/URCLc

So, I have this problem that the download files hyperlink button from outlook.live.com doesn't works in firefox. This makes it impossible to download attached files like .docx, etc. I thought upgrading from 56.0.2 to 57.0 would finally fix this problem, but it doesn't. I opened outlook.live.com from internet explorer and it has no problem downloading attached files. Tried making internet explorer my default browser and changing it back to firefox but it solves nothing. This happens in both Windows 7 and 10. I must mention firefox has no problem opening urls, and if I try to ''save as'' the download button it will download the whole page. What's wrong and how I can fix this? Helpful pictures: https://imgur.com/a/URCLc

Modified by luisja

All Replies (7)

more options

One week and still no replies?? Where's support??

more options

Sorry for the lack of replies.

I see this problem if I turn "On" the switch next to "Try the Beta". If I turn "Off" that switch, it works normally again.

I can't tell what's going wrong with the links in the beta version of Outlook (online), they look very similar to the old version. ??

more options

jscher2000 said

Sorry for the lack of replies. I see this problem if I turn "On" the switch next to "Try the Beta". If I turn "Off" that switch, it works normally again. I can't tell what's going wrong with the links in the beta version of Outlook (online), they look very similar to the old version. ??

Thanks for the reply. Where exactly is that switch?

more options

When you're viewing the Inbox, it's above the preview.

more options

jscher2000 said

When you're viewing the Inbox, it's above the preview.

Oh I thought it was an option inside firefox. Well, so the problem seems to be on outlook part. Thanks for the workaround.