Thunderbird Community Forum

I received an email from Thunderbird (my email provider) wanting me to join the Early Bird Beta but their link to pay with PayPal didn't work so they requested I add a new credit card. I use PayPal often so I know my card on file with PayPal is OK. Seemed odd to me for their request. I could forward their email to me if needed. Looks like they are using Paddle.com Market Limited.

Since the Thunderbird update of 30 Sept the ability to attached files to my emails has 'vanished'. I press the attach 'button' but there is no response. Never had this as a problem before. I am running Windows 11 home version. Help!

When editing a contact in Address Book, after selecting a time zone from the drop down menu and saving the contact, only the first 7 characters of the time zone string are displayed in the contact view. When reopening the contact for editing, the time zone field is shown as empty again.

After starting Thunderbird I set up a list of subheadings in the local column left of the inbox. I filed all my important emails into appropriate sub-headings (events, invoices to do etc etc). Suddenly all of them (including the scam subheading ) have disappeared and all there is Local and delete. Please can you advise me where they have all gone and whether I can retrieve them because losing them all would be a bit of a disaster Thank you

in Thunderbird email until last night I had folders I had set up for my old emails subdivided into subfolders for finance medical etc. I also had a folder for sent mails This morning they have disappeared and been replaced by folders INBOX drafts INBOX sent INBOX spam and INBOX Trash; all are empty. How do I recover the old folders and their contents?

Was kann ich tun? Habe Probleme mit mozilla. Bei derAuführung der Programme Thunderbird ( ständig ) und Firefox ( manchmal ) kommt es zu Abstürzen wie Programm keine Rückmeldung, einfrieren so das keine Eingaben mehr möglich sind und ich jedesmal das Programm schließen und neu starten muß.

Thunderbird is difficult to maintain consistent operation.

Periodically, the font color changes without warning, and your settings options is very limited and or 'WELL' hidden.

Making it virtually impossible to find out how to change various screen graphical settings, such as 'font color' or 'font size', etc.

This is not the first time my font color has changed, and I can't find out how to reset the font color in the Calendar editor for any particular calendar event, either creating and or editing a change to the calendar event.

So please, provide me with an instruction on how to change the font color in ANY calendar event, via your Calendar editor.

My Calendar editor in the comments block is set currently with a black background and 'black' font color. So I cannot read a darn thing in the comments block. FYI, when currently using the mail editor, I have a white background with black text, working OK. But NOT the calendar editor.

After all these years, you would of thought Mozilla, either Firefox or Tbird, would have provided a good help dialogue on screen to inform users on how to do things like this. You either have done so and kept it a trade secret, and or have NOT improved upon your terrible user guide instructions.

Thanks in advance.

I have 5 Gmail accounts they're all configured the same I automatically let thunderbird install two but none of the other three will connect i have tried everything i can think of but can't get thunderbird to connect to my gmail account . the gmail accounts are all configured the same and i'm using the same thunderbird configuation

I'm running the current 157.0.1 release on Windows 11, and specifically am having my emails from the AP be sent to spam even though I have a specific filter set to tag them. I feel as if the filter itself is set up properly because when I manually run it the messages will be moved from the spam folder to the inbox and tagged accordingly.

The one thing sticking out to me is these emails are being forwarded through my relay account. I've tried changing the filter to work based on the relay address, but again it only works when I manually run it. I've also tried setting the filter to run both before "and" after spam classification, but neither option works. Ideally the filter would work without me having to go to my spam and run it, and even then I'm wondering why the spam filter hasn't learned by now that those email belong in my inbox.

I'd appreciate any help or solutions; I'm not an email power user or networking wiz though so please try to keep it as dumbed down for me as possible!

I use emojis in email, but recipients report that the text of the email arrives covered with emojis. I thought it was a problem with the receiver until a second person just reported the same issue with an email I sent them. Both are gmail accounts . . .

I am installing Thunderbird for the first time on a new win 11 box. During the install, a "special" email account was created (not by me). I would rather not have the account, but when I right click on the account, the "delete" option is not there, and the account description (immediately below Account Settings) is "The following is a special account. There are no identities associated with it.". Is it possible to delete this account or at least hide it on the accounts list?

I did an uninstall/reinstall hoping to start over, but that did not do a complete reset, and the new install came up with the same accounts (including the "special") as I had set up before.

So, can I remove the account from the existing install, or can you tell me how to do a "clean" reinstall that forgets all previous account information?

I no longer have a right click menu available for photos in an email. There is only the option to zoom in or back out. My screen does not match what directions Google has to offer to fix the bug.

I am a bit of a noob, and probably out of my depth, so please bear with me. It also is a bit of a confusing situation so I hope that I can explain it clearly.

A while ago, Thunderbird stopped working. Whenever I tried starting it up, I got an error message saying that Thunderbird wasn't responding. I thought there might be a problem with some update so I decided that I would reinstall the program. As I went to back up my profile, I found out that there were actually two profile folders where in the past I would only find one. I chose to back up both, and procede with de- and re-installing Thunderbird. After doing so I tried to integrate the old profiles back into the new installation. At first, I chose the largest of the to profile maps and copied it where I found it before the re-installation. I created a new profile using the old profile folder through the User Profile menu. This seemed to work! However, I noticed something. I have two e-mail accounts running in this profile. One IMAP and one POP. I noticed that the POP account was missing about a years worth of old e-mails. As if it stopped saving them at some point. I figured they must be in the other profile folder I found before the re-installation. I tried creating a new profile with this profile but when starting up Thunderbird afterwards I once again got the 'Thunderbird isn't responding' message. So I reverted back to the first profile I made, the one with the missing e-mails. Appart from those e-mails, it seemed to be working well. To get back what was missing, I tried copying the files in the "inbox.sbd" of the back up that wasn't responding into the back up that was responding, thinking that if it messed something up, I could just CTRL + Z my way out of trouble. It seemed that there were three locations in the functioning back up that I could copy the files into, each having the server name of the e-mail account that I was missing e-mails from. I tried copying the files in each of them, each time removing the files through 'undo' before trying the next location. As this seemed unsuccesfull I tried restarting Thunderbird again (having removed the copied files from all locations) which resulted in the following error message:

In a pink screen that I have never seen before. After this I tried removing all profiles and starting again with a fresh copy of the backed up profile folder as I figured I might have accidentally changed something in the profile folder I was using. This however keeps giving the same error message.

Clearly, I messed something up. But I don't know what. Can anybody help? One last thing I noticed that in the 'Mail' folder within the profile folder, there where three folders with the server name before, now there is only one. I guess this is a clue?

All help is welcome!

After new installation I want to use my profile of the former installation. In principle I followed the procedure of the article "An einem anderen Ort wiederherstellen". After that when starting thunderbird it always asks me to create a new account.

Does anyone know what is missing?

Ihave installed and configured Google-4-TBSync addon to synchronise contacts between Google and Thunderbird and all works fine.

Just got an email from Google entitled "[Action Required] Mark AI agent OAuth clients as agentic for Google Workspace MCP by Nov 11, 2026"

Does anyone know if that is sometyhing I need to do for the addon to carry on working?

Thanks

For some strange reason, I have one message in my inbox that does not display in the window below it (just a blank window) and the message subject line can not be deleted at all. Message title has been there for a week now, shows up every time I start Thunderbird but it can not be displayed or deleted. I have received, read and deleted dozens of message since, it just remains as if haunting the app in defiance of any common sense at all. How do I delete it?

The image shows the message selected and the blank window below, once I select another message and then go back to this rouge message, the previous messages window remains, the blank window does not come back up, Indicated to me that there is nothing in this rouge window to be displayed, hence it is blank if the first message selected.