Thunderbird Community Forum

Having trouble moving TB profile to new hard drive. HP Envy 360, Linux Mint 21.3 SSD crashed, but had a backup of the TB profile, not sure of the version of TB because of the crash. (and therefore can’t Export the files) Updated the computer with an M.2 stick and reinstalled Mint. Fine so far Installed TB, (which is 115.18), and have tried to copy and paste the old profile. Got the following message:

"A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version..."

Have tried to import from the saved backup file, and got a red error message. Have tried to replace the Mail file of the new s2p4q…….. default with the Mail file of the backup. Have tried to Can’t figure out why clicking on the 93apdn…… default file only yields “times.json” (see attached pictures) Can’t figure out why in the new profile the 93apdn.. file isn’t the default, and not the s2p4q…

I feel the problem may be that I don’t understand why the 93apdn..default has (only) times.json, and that the .ini file lists it as the default.

It seemed so easy before, I never had to use Export/Import, it was so much easier to just replace the profile. I know it’s a known issue because others have mentioned it since an update of TB.

Any help welcome, thanks

Is there a way to hide all folders from Unified Folders except for the Inboxes? I have both, Unified Folders and All Folders visible in the sidebar. For drafts, sent, junk, trash, templates, etc. I prefer to use the respective folders under each email account shown All Folders. But I very much like the Unified Inbox. What I would like to achieve (see the little mock-up image I made):

• A Unified Inbox (expandable to show individual inboxes, as it is now).
• Then directly under that, I want the All Folders section to show.

From reading up on the Unified Folders I understand that they are just Saved Searches. So I thought of creating a new custom Saved Search and include all the Inboxes. But unfortunately that seems only possible as subfolders of specific accounts. So I tried and created a Saved Search with all inboxes and IMAP search on under Local Folders. But I can't move it to the top of the list. And it also is not expandable to show individual inboxes as under Unified Folders. Any ideas if something like on the image below is possible to achieve?

As noted in my question something odd has appeared in my Thunderbird Email. Can someone help me get back to all English. I double checked my TB settings and it appears they are all set correctly.

Thanks, Brad

I can only open my emails by right clicking it and opening in new window. Also keeps asking for password every time I go on Thunderbird. Have tried solutions on the help pages and online for both problems but not much use. Some things on account settings and security are not there to select. Is it correct that if I uninstall Thunderbird and then reinstall it the same problems will be present?

I have a rule that moves email messages from backups to a 'Backup' folder. I also have another rule that moves emails address to myself to 'My Mail'.

When I start TB 128.11.1esr in the morning my 'Backup' and 'My Mail' folders show new email counts. When I click on 'My Mail' the number on it decreases and 'Backup' increases. This happens with other rules on other folders.

So, my question is this behavior caused my 'Message Filters' being triggered when I click a folder or potentially a latent refresh of the folders new email counts.

Thanks

Just installed the latest 139 version on two computers, the system tray icon for unread messages appears in Windows 10, but not in Windows 11, and it isn't just 'hidden' as I have many icons hidden and just a few visible and have already checked that. Is the icon no longer part of the program?

I previously successfully imported my configuration from Thunderbird desktop to my mobile app by scanning a QR code, and it worked perfectly. However, I recently had to reinstall my computer's operating system, which resulted in losing all my Thunderbird data. Now I'm trying to export the configuration from my mobile Thunderbird app back to the desktop version, but the export process generates a file with a .k9s extension. My question is: How can I import this .k9s file into my desktop Thunderbird installation? Any guidance on this would be greatly appreciated. Thank you!

We are trying to create an out-of-office response email and have found an issue. When creating the filter to respond with, the "Reply with template" option under "Perform these actions" is missing. We have checked the usual reasons why, but we cannot find what the problem is. We are using an Imap account. We have the 139.0.2 version of thunderbird, and we have set up the template necessary for the response without any issues. What could be the solution?

I can access addons.thunderbird.net with Firefox without any problems or being asked to "verify you are human by completing the action below.", yet when I try to access it from Thunderbird's add-ons manager, I am asked to complete the captcha, which after about 30 seconds of "Verifying you are human. This may take a few seconds." goes back to "verify you are human by completing the action below." I tried troubleshoot mode to no avail, I am not using a VPN or anything like that.

Hello, I have a problem with one email account. Grouping does not affect it. It does not group... Everything was OK but I changed the POP server address to MAIL for a moment and then back to POP. Since then the account has not grouped. I want to have all the mailboxes "received" together. What could be the reason that this one account does not group and it used to group?

Mozilla's documentation on IMAP Synchronization Mozilla's documentation on IMAP Synchronization indicates

"Non-synchronized messages are still accessible within Thunderbird. The only difference is that rather than downloading the entire message, only the message "headers" are downloaded. (Message headers contain information like the sender, recipient(s), subject, etc - everything except the body of the message.) The message body is not downloaded until you click on the message in the message list"

Under what settings (e.g. Sync messages checked or unchecked) does this behavior apply?

Thanks.

I have 4 email accounts setup in Thunderbird. When I turn my laptop on and open the program all the email accounts automatically expand(open to show their folders). I then have scroll up thru all the accounts and folders to get back to the top account. If I don't shut down or reboot they will stay closed or go back to what state they were in when last closed. If I reboot or turn on pc again they all expand.

I shut down and boot many times a day when moving around the office or on calls. So it kinda annoys me and slows me down. I cant seem to find a setting that fixes this if it is even possible. I want them to stay closed till I open them.

When I receive some special html formatted email e.g. from ticket system like Zendesk they look like this: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-17-01-06-32-c4ca42.png

When I want to reply to the text stays at the blue colored background and the text would be hard to read and it looks ugly: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-17-01-06-37-c81e72.png

Unfortunately I can't change background color to blank or white in Tunderbird 139.0.2. In menu of reply window "Page colors and Background", "Use custom colors", "Background" I can set to #ffffff of course, click apply and ok, but that doesn't change it: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-17-01-06-42-eccbc8.png

I suppose it relies to the html formatting of the received email because on starting to write a complete new email it works. But that's very annoying that Thunderbird doesn't manage to change background colors on already formatted html body. Is this a bug or only poor source code and the programmer didn't have much motivation to write and robust code which could gather all html emails?

Could you check with this test email to test and reproduce? https://limewire.com/d/pqbEk#1idjNje6b2

Thanks a lot! I'd be very happy about your help.

I am struggling trying to get a consistent format in Thunderbird. First of all let me say that I am happy with the default use of paragraph style and if I want to have occasional single spacing I can use shift-enter instead of enter. Most queries on formatting seem to be about getting single spacing all the time. That is not my issue. That means that if I compose an email from scratch everything is just the way I want it, using the default settings. The problem arises when I reply to an email. The settings then seem to be ignored. For instance the line spacing can be fixed to single spacing whether I select paragraph or body text and no matter what I do I can't get it to follow the default behaviour. Also, I noticed that the font goes to "sans-serifArial" instead of the usual "Variable Width". In fact if I try to select "Variable Width" in the Format menu it is just ignored. How do I get the default composition settings when I reply to an incoming email?

With some of the messages I receive and with film sites such as Netflix and HBO Max, the screen becomes too large to access the control column on the right, a necessary manuever as the scroll arrow has suddenly lost its ability to scroll when that column is no longer seen. What do I need to do to rectify this?

How do I enable the display of the number of selected feeds? I have all toolbars enabled, but as I select feeds in the navigation panel, I don't see the changing number anywhere. The context menu of selected feeds only has the following items:

1. Options
2. Open in New Tab
3. Open in New Window
4. Delete
5. Move To >
6. Copy To >
7. Compact
8. Mark Folder as Read

Hi! I'm trying to set Thunderbird as the operating system default under Win 11. I tried to follow Mozilla's instructions: 1. Open the Settings application by pressing and releasing the Windows Start button, then clicking the gear icon. 2. Click the Apps icon, then click Default Apps in the list. 3. Click the icon under the heading Email to show your choices. 4. Select Thunderbird. The trouble is that at n. 3 there is no choice. There is only 'OutlookAccounts' and this item cannot be deleted or replaced. Can you help? All the best, Robifiori