When I open the sentmail folder, I want the receiptants name (email address) to show in the list of emails sent instead of my name (email address). How do I resolve this?

When I open the sentmail folder, I want the receiptants name (email address) to show in the list of emails sent instead of my name (email address). How do I resolve this?… (read more)

When I open the sentmail folder, I want the receiptants name (email address) to show in the list of emails sent instead of my name (email address). How do I resolve this?

Open 1

macOS System Print Dialog bypasses "Open in Preview" and "Save as PDF" in Thunderbird v152 (macOS Tahoe / Apple M4)

Hello, I am experiencing a severe issue with the macOS system print dialog handling in Thunderbird, which started immediately after updating to version 152. Environment … (read more)

Hello,

I am experiencing a severe issue with the macOS system print dialog handling in Thunderbird, which started immediately after updating to version 152.

Environment

   * OS: macOS Tahoe 15.5.1 (26.5.1)
   * Hardware: Apple M4 (Silicon)
   * Thunderbird Version: 152 (Issue present) / 151 (Works perfectly)

Description of the problem: When I use the native macOS system print dialog within Thunderbird and select either "Open in Preview", Instead of opening the Preview app Thunderbird bypasses the command and immediately sends the document directly to the default physical printer. The same happens with "Save as PDF", the file-saving dialog is first presented, but after entering the filename the document is also sends to the default physical printer rather than being saved.

Steps to reproduce:

  * Open an email in Thunderbird v152.
  * Select Print...
  * in the Print Dialog window, select "Print using the system dialog" 
  * The system print dialog is opened
  * Click the PDF dropdown and select "Open in Preview" or "Save as PDF".
  Result: The document is instantly printed on the physical printer instead of performing the macOS system action.

Steps taken:

  * Tested with Thunderbird v151: The macOS system print dialog works perfectly as intended.
  * Upgraded to v152: The issue appears immediately and consistently.
  * All other applications (Safari, Chrome, Microsoft products, Apple Mail) work correctly 

This seems to be a serious regression in how Thunderbird v152 handles native macOS print system events and dialog actions on Apple Silicon / macOS Tahoe.

Any help or a fix for this would be greatly appreciated.

Best regards, Michel

Open 1 1

On TB 140.12.0esr, prompting with message enter credential for the account

I keep getting prompt with this message stating the current config is set to block cookies (attached screenshot) and is occurring every interval. I had updated the app ye… (read more)

I keep getting prompt with this message stating the current config is set to block cookies (attached screenshot) and is occurring every interval. I had updated the app yesterday, some how after restarting the computer, it's popping up with the message.

Open 5

Moving Local Folders from one Computer to another

I have installed Thunderbird in my new computer and moved the entire contents, accounts, etc. from the old one to the new one. Alas the Local Folders did not follow. Ther… (read more)

I have installed Thunderbird in my new computer and moved the entire contents, accounts, etc. from the old one to the new one. Alas the Local Folders did not follow. Therefore to move my Local Folders from Thunderbird in one computer to another I have followed the following procedure:

On the old computer, go to Help > Troubleshooting Information > Profile Folder and click Open Folder.Exit Thunderbird.Open the Mail folder, then enter the Local Folders directory.Locate the large files without extensions (e.g., Inbox, Archive) and any corresponding folders ending in .sbd.Copy these files to your USB drive.

I do not know where I should put these folders in my new computer so that they will appear under Local Folders in my new computer.

I have downloaded the latest version of Thunderbird. The old computer uses Windows 10 and the new Windows 11. I have put the folders on the desktop of my new computer pending the reply to where I should put them so that they appear in Local Folders.

Thank you for your reply.

Open 4

Cannot access email accounts

Neither my wife nor I can access email on our respective PCs. This has been the case for four weeks. We can access email by our Android phones, but we really want to use… (read more)

Neither my wife nor I can access email on our respective PCs. This has been the case for four weeks. We can access email by our Android phones, but we really want to use our PCs. I've tried to resolve the problem and failed. Previous to this failure, I had an account with BT but this was transferred to EE. When I attempt to log in to my mail account, I receive the message "Could not connect ... :the connection was refused". I can also add is that in my Account settings, Outgoing Mail server I see a message "Connection to server mail.btinternet.com:465 failed."

Open 5

My Thunderbird has disappeared and I have no idea what to do.

I got notifications that I needed to update my email. I tried to follow the directions but after it was uninstalled, nothing else happened and now it's gone and I have n… (read more)

I got notifications that I needed to update my email. I tried to follow the directions but after it was uninstalled, nothing else happened and now it's gone and I have nothing. I do not know what to do and am panicked because it's the only way I have to contact many people and it's really important to me.

Open 1

My Antivirus deleted my TB profile

Hi everyone, My antivirus as quarantined 2 files from my TB profile: d:\internet profiles\thunderbird\profiles\z3rq1w7t.default\prefs.js d:\internet profiles\thunderbi… (read more)

Hi everyone,

My antivirus as quarantined 2 files from my TB profile:

  • d:\internet profiles\thunderbird\profiles\z3rq1w7t.default\prefs.js
  • d:\internet profiles\thunderbird\profiles\z3rq1w7t.default\virtualfolders.dat

I asked the antivirus to restore them, but the damage is done. TB has lost track of everything I’d stored over the years, including my email accounts, emails, preferences, etc. It’s like a fresh install.

But I can see that my profile still contains about 5 bg of data. So everything’s there, but it seems it no longer knows how to access it.

As you can see, my profile isn’t buried in the depths of Windows; it’s on my D drive. Perhaps I just need to ‘reconnect’ TB to the correct profile, but I don’t know how to do that anymore…

Any help would be greatly appreciated.

Thanks in advance. Guy

Open 1

Gelöschte Mails nach einrichtung des Mail-Kontos

Guten Tag, Ich hoffe Ihr könnt mir helfen. Ich benutze Thundebird das erste mal und würde gerne wissen wo meine gelöschten Mails hin verschoben werden wenn wie auf dem an… (read more)

Guten Tag,

Ich hoffe Ihr könnt mir helfen.

Ich benutze Thundebird das erste mal und würde gerne wissen wo meine gelöschten Mails hin verschoben werden wenn wie auf dem angehängten Bild keine Einstellung vorgenommen wurde standardmäßig. Werden die Mails dann direkt gelöscht aus der kompletten Mail-Adresse oder bleiben diese irgendwo gespeichert?

Die Gelöschten Mails sind im Mail Konto nicht mehr auffindbar.

Viele Grüße

Open 4

We're unable to complete your request error when Thunderbird opens

I get the following error whenever I start Thunderbird :- https://login.live.com/oauth20_authorize.srf?client_id=438c3b87-dbc3-42ae-bfe3-d9352b2f58fa&scope=https%3a%2… (read more)

Open 2

I have paid a so called donation and it will not let me past the donation page

Needed to ire install thunderbird email and could not get past the "donation" page Paid a "donation" and still cannot get past the donation page The release channel butt… (read more)

Needed to ire install thunderbird email and could not get past the "donation" page Paid a "donation" and still cannot get past the donation page The release channel button did nothing Am thinking the donation is a scam How Can I use thunderbird for emails Margaret

Open 2

Moved messages to Local Folder keeps reappearing in the Inbox again

New to Thunderbird. I have added a Gmail account to Thunderbird. I select a message in Inbox, right click > Move To > Local Folder It seems to work. It creates a co… (read more)

New to Thunderbird.

I have added a Gmail account to Thunderbird. I select a message in Inbox, right click > Move To > Local Folder

It seems to work. It creates a copy in Local Folder.

However, a few seconds later, the message reappears in the Inbox. The message in Local Folder is still there, confirming that copy is made successfully.

Also, the message is still in Gmail account when viewed from Google's Gmail. It's clearly working like Copy rather than Move.

This is frustrating. Is it a bug?

Open 1

Assistance Required: Password Protection for Thunderbird Client

Hi Team, Greetings! I need your assistance regarding password protection for the Thunderbird email client. I have configured an IMAP account in Thunderbird and enabled th… (read more)

Hi Team,

Greetings!

I need your assistance regarding password protection for the Thunderbird email client.

I have configured an IMAP account in Thunderbird and enabled the **Primary Password** feature. However, if I cancel or skip the password prompt during startup, Thunderbird still opens successfully, and all previously synchronized email messages in the Inbox remain accessible. The user is also able to view the mailbox and access email content.

My requirement is that "Thunderbird should not open, display any email messages or allow Send/Receive operations unless the correct password is entered".

Could you please advise if this functionality is supported natively or suggest the recommended approach to achieve this?

Looking forward to your guidance.

Regards, Ps Cheema

Open 6

Having allowed external content for a message, how do I block it again for that same message?

As per the title. I have allowed external content for one message (it is disabled by default). Finding the option to do that was easy, because there is a specific message… (read more)

As per the title. I have allowed external content for one message (it is disabled by default). Finding the option to do that was easy, because there is a specific message with a drop-down menu to configure access to external content for that particular message.

However, now that I have allowed external content, I do not wish to keep it allowed (no need for external parties to know when and where I open and re-open and re-re-open this e-mail). The drop-down menu to manage the privacy options for this particular message has disappeared. That is inconvenient, to say the least, because I can't see any other way to get to those options. What am I missing?

Open 1

How to Import MBOX to Thunderbird?

I have several MBOX files with me and I want to import MBOX files into the Thunderbird email client. I've come across different methods, including manual techniques and t… (read more)

I have several MBOX files with me and I want to import MBOX files into the Thunderbird email client. I've come across different methods, including manual techniques and third-party tools, but I'm unsure which approach is the most efficient, especially when dealing with multiple or large-sized MBOX files. Some methods also seem complicated for users who are not very technical.

Suggest me any reliable tool for this!

Open 1

Sent and Trash folders are blank on Thuderbird Destop

I have been using Thunderbird for years. Suddenly, a couple of days ago, the sent and trash folders no longer show the emails in them. When I use Roundcube online, these… (read more)

I have been using Thunderbird for years. Suddenly, a couple of days ago, the sent and trash folders no longer show the emails in them. When I use Roundcube online, these files show up there as normal.

I have done considerable research online to solve this problem to no avail. Using AI, they suggest a number of things that I have tried, without solving the problem. Apparently, this is somewhat common. I finally got to deleting the send.msf and trash .msf. This did nothing to solve the problem.

This is very frustrating. What can I try next? I am using Win 11 and Version 152.

Carl

Open 1

TB address book has duplicate entries or other entries that will not delete or edit?

TB address book has duplicate entries or other entries that will not delete or edit? Tried to even change the name. Close reopen and it reverts back to original. ??? Than… (read more)

TB address book has duplicate entries or other entries that will not delete or edit? Tried to even change the name. Close reopen and it reverts back to original. ??? Thanks for the help.

Open 1

Exchange - Add-on required --> log-in not possible

Dear Support, we can not log-in with our office 365 account. We need to log-in with "Exchange Add-on erforderlich", but we receive this error message. I attached you som… (read more)

Dear Support,

we can not log-in with our office 365 account. We need to log-in with "Exchange Add-on erforderlich", but we receive this error message.

I attached you some screenshots. We do not understand why this error appears.

When we log-in with option "Exchange" then it works but we need the other option because we need to have the sub-folders.

Please help us.

Best regards, Andreas

Open 1 1