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Recovering Passwords

My company just pushed out new group policies for Firefox that blocks use of Firefox Sync. That also, apparently, blocked use of my saved logins and passwords. I can fin… (read more)

My company just pushed out new group policies for Firefox that blocks use of Firefox Sync. That also, apparently, blocked use of my saved logins and passwords.

I can find the encrypted password files in my profile: key4.db logins.json

but I can't open them.

Is there any way to get my login and password information?

MJA

Asked by MarkJ.Ambrose 18 hours ago

Last reply by jonzn4SUSE 4 hours ago

Back button no longer works in sites like gmail and azure devops

03-29-2022 06:12 PM i have only noticed this happening the past week or so. i can see the URL changing when pressing Back, but the content pane doesn't do anything. Examp… (read more)

03-29-2022 06:12 PM

i have only noticed this happening the past week or so.

i can see the URL changing when pressing Back, but the content pane doesn't do anything.

Example: Azure DevOps Pull Request

  1. open a pull request
  2. go to Updates tab
  3. click on an update
  4. click on a file to maximise it
  5. press back multiple times
  6. press forward multiple times
  7. url is changing
  8. window content does not change

=

i just updated to 99.0 64bit now, and it is still occurring.

For example:

  1. open gmail
  2. open an email
  3. navigate Back
  4. the URL bar changes, but the window content does NOT
  5. Navigate Forward
  6. URL is updated again to the individual message link, but content did not change at all
  7. click on Inbox menu option
  8. Navigation Backwards and Forwards now work properly between Inbox and message
  9. However, if we go Back to the message, we still cannot navigate all the way Back to the original starting point in the Inbox (before we opened the message). URL updates but content does NOT change.


=

V100.0 64bit Windows.

still happening...

=

V100.1 64bit Windows.

still happening.

very much breaks gmail search. cannot even click into a search result, then click back to the results list.

have to refresh the page every time. useless.

=

V101.0 64bit Windows.

still happening

Asked by jasonzuvela 3 weeks ago

Last reply by Alexander Batishchev 9 hours ago

I can't reteive my bookmarks

Hello Support, After following the instructions several times to get back my bookmarks and get them to show I decided to contact you. I would rather speak to someone abou… (read more)

Hello Support,

After following the instructions several times to get back my bookmarks and get them to show I decided to contact you. I would rather speak to someone about this issues I am having but I don't have a phone number to call. So, Here I am sending a email to you. I have done everything to bring my bookmarks back but to no avail I haven't been successful. CAN YOU PLEASE HELP ME.

I turned on my computer one morning and I didn't have bookmarks showing that when it happen. It has been going on for the last 3 weeks now. I will be looking forward to your reply and help.

Sincerely,

Adolphus Miner [email and phone number]

Asked by atmj57 18 hours ago

Last reply by jscher2000 - Support Volunteer 17 hours ago

my firefox get bigger after update

ok my problem is: before: https://i.ibb.co/gdBssLZ/Image-224.png after: https://i.ibb.co/fSY8RHf/Image-241.png my firefox take up more space, even my addons dont fit the … (read more)

ok my problem is: before: https://i.ibb.co/gdBssLZ/Image-224.png after: https://i.ibb.co/fSY8RHf/Image-241.png

my firefox take up more space, even my addons dont fit the way it was. its very annoying, how can i make it back?

Asked by moderndefender 13 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

Sometimes, like just now after various updates/restart, Firefox will lose all the tabs from my previous session. The purchased extension that's supposed to help with that often doesn't. Help!

I didn't know which topic to select. Just started the computer and there was a TrendMicro notice to restart my browser to complete an update -- I opened Firefox and it o… (read more)

I didn't know which topic to select. Just started the computer and there was a TrendMicro notice to restart my browser to complete an update -- I opened Firefox and it opened in two windows with notices about updates, but had lost all my tabs. Other times the situation is different, but the result is the same -- fifty or a hundred tabs gone -- I just noticed the toolbar is missing too so I'm going to send or submit this and turn it back on and see if that stupid extension that supposedly saves my tabs has saved anything, but often, when this happens, it hasn't saved anything for weeks! I've tried getting tech support from them but however these things works something isn't triggering it. One shouldn't need a CIS degree to be able to use a laptop. Thank you, you're awesome regardless.

Asked by ERA Triano 1 day ago

Last reply by cor-el 13 hours ago

Firefox 102 Renaming .exe files

I've noticed that with Firefox 102 when I download an exe file, in this case Thunderbird Setup 102.0.exe it is renaming it to Thunderbird Setup 102.0.exe.bin. Why is that… (read more)

I've noticed that with Firefox 102 when I download an exe file, in this case Thunderbird Setup 102.0.exe it is renaming it to Thunderbird Setup 102.0.exe.bin.

Why is that happening now? I know the "potential risk" or downloading an .exe file but shouldn't it ask or at least warn you instead of just deciding to rename it

I didn't see a setting to disable this "feature". Is there one?

Thanks

Asked by AZBigDog 22 hours ago

Last reply by Chris Ilias 15 hours ago

Firefox Password Manager

Password manager is blocked and I cannot enter my primary password. I therefore cannot open any website requiring a password even when I know the password and try to en… (read more)

Password manager is blocked and I cannot enter my primary password. I therefore cannot open any website requiring a password even when I know the password and try to enter it independently of the password manager. The error message starts "No synchronised logins found" even though this is my only computer.

Asked by MichaelB1 1 week ago

Last reply by Dropa 16 hours ago

Login

My desktop icon gave me a bad link error message, what happened to my forefox account? I upgraded, checked the save settings, and EVERYTHING is gone. All of my saved logi… (read more)

My desktop icon gave me a bad link error message, what happened to my forefox account? I upgraded, checked the save settings, and EVERYTHING is gone. All of my saved logins for several hundred sites. How can I restore them?

Asked by emurphy917 23 hours ago

Last reply by Dropa 16 hours ago

Password Problems

Firefox asked me if I wanted to clean up my firefox and I said yes and I lost all my user names and passwords. Furthermore, now, of several that I do remember, when I ent… (read more)

Firefox asked me if I wanted to clean up my firefox and I said yes and I lost all my user names and passwords. Furthermore, now, of several that I do remember, when I enter those websites and type in the user name and password it prompts me to ask if I want to save them, I say yes, but it does not save them. Is there any way to get these back? Why aren't the passwords I enter going forward saving? I'm furious about this as I have no other record of these. I do not have any kind of password software either. I've used Firefox for 10+ years but ready to jump to a different browser. This is maddening

Asked by pat82 23 hours ago

Last reply by jscher2000 - Support Volunteer 21 hours ago

Please put the cursor on the line where we will write our article name.

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Some… (read more)

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Somebody went a bit berserk writing these supposed help pages.

You need that programmer to put a cursor at the beginning of the line where we type our description of the article to be saved. And that programmer has a lot of energy, so please allow us to search for the word that WE write as the description. For $4.99 a month, I expect both of these small software changes. We save so many articles and really need to be able to search for whatever code we write as the description of the saved article.

God only knows if this is going to the correct department. This website is a maze of information.

Asked by justglass 22 hours ago

Last reply by Paul 21 hours ago

Deleting account - can't access email

Hi, how to delete my firefox account? I have a work related account, but I don't work at the same place anymore. I also don't have access to the firefox account related e… (read more)

Hi, how to delete my firefox account? I have a work related account, but I don't work at the same place anymore. I also don't have access to the firefox account related email. It asks me for a verification code (sent to my email that does not exist) when I try to delete this account from the settings. What can I do? Seems like mission impossible. If staff sees this message - please delete this account.

regards, T

Asked by taaaneli 1 day ago

Last reply by Dropa 1 day ago

Oops... the system encountered an error (#001) in Gmail: My gmail stopped working via firefox, HELP!

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (… (read more)

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (#001)

I have updated my browser on my windows computer, my network speed, upload and download speed is good. All other websites are functioning just fine. Only Gmail seems to be affected on my computer. (It works fine from other computers and from my phone.)

Do you know how I can make it work again? Please help!?!

Asked by ler 1 month ago

Last reply by Guido 1 day ago

Sync of critical preferences like search engine, privacy etc don't sync, they change too

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated … (read more)

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated browser ecosystem and actually being able to have my preferences, interest and personal information centralized with eventual goal of digitally divorcing tech companies from my personal data. I still have to use a lot of different devies with varying OS and it literally took me two years to help Apple fix an AppleId problem. Now that I have that sorted out I have been hoping to move away from gmail entirely and eventually have my own mailserver but using icloud now for macs and pcs.


At a minimum it seems like even after forced manual I have not properly sync an imac with windows 10 PC. So to keep it simple I stay there but this morning when I typed into Firefox on my iMac its was google search not Duckduckgo. Not only have I synced it in firefox but icloud should be redudant and I had removed google from list of potential search engines. There seems to be some way for a hostile takeover of these settings and google connstant agressive intrusions asking for data is not just wrong or annoying its simply impossible to not have facebook or google track me beyond california digital privacy standards. The worst offender may be youtube. I want to fix the browser and sync my stuff. But I am also looking for extensions that will help me do that better.

I am pretty thorough and now just want to learn more and would like to believe one can have a semblance of privacy but it seems like it will be an adversarial experience when the companies that do can rollback privacy with clever tv ads. The 'providers' clearly do not give hoot about rules, preferences and laws designed to protect people's rights.. That is what is particulary frustrating. It is not a fair fight but a good one. I guess what I am wondering is if there are specific modules you could add to detect maybewhen an event like change in search engine occurs and whether logs may exist as to how or why the change was made. Even if it was an accidental quick through a popup in chromium or edge where I was always being cued to come back to Chrome. Logging out doesnt always seem to work so i tried syncing with and chrome with more or less same results. Very little actual control or at least a tendency to revert back to the data miners preferences over mine. I want to help stop that.

Asked by 0light 5 months ago

Last reply by Melchior blausand 1 day ago

Firefox continually updating

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Window… (read more)

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Windows 10. Any suggestions would be appreciated.

Asked by Pete8 1 day ago

Last reply by Terry 1 day ago

error messages

I am using win10 Firefox browser and GMX MailCheck extension app Here are screen shots of error messages. I can access GMX Cloud from my Android mobile but NOT from my PC… (read more)

I am using win10 Firefox browser and GMX MailCheck extension app

Here are screen shots of error messages. I can access GMX Cloud from my Android mobile but NOT from my PC win10 / Firefox GMX.com MailCheck I can access GMX Cloud OK using MS Edge browser

I have cleared cache and cookies.

thanks

Asked by john.bachelor 2 days ago

Last reply by Dropa 1 day ago