Firefox Support Forum

I have tried watching videos through chrome and other browsers by searching something via duck duck go and watching that video on duck duck go, and it works on other browser so it must be specific to firefox.

Whenever I try to watch a video, in the drop down bar firefox select to mute audio for some reason. I then select 'allow audio and video' and refresh the page but the video is still muted for some reason. This also happens when I try to use other video sites. This has only started to happen recently in the past two days (and yes I am updated to the latest version of firefox).

We have our downloads set to a network location, and ask to save in location. We have needed to apply the fix I found in a forum by going to about:config, browser.download.improvements_to_download_panel and change value from true to false.

However, when even going to a PDF on the internet, it is automatically saving to the network location. Can this be changed?

Thank you! Nicole

Haven't been able to access Gmail from Firefox on my desktop. It says"temporary error" It has been like this for 8 hours. I can access it using Microsoft edge browser on desktop and i can access gmail on my laptop with firefox. i deleted duck duck go from firefox on desktop. I cleared the cache and cleared the cookies but still problem. It says on gmail technical info: Numeric code 4. i have Firefox version 109.0. it works fine with everything else

the only other thing i can think of is to delete Firefox and reinstall it?

Jan Schindler [email and phone# removed from public forum]

Hi

I urgently need the bookmarks from my old firefox account. I have the same email address but have forgotten the password to my old firefox account, I also don't have a recovery key.

Is there any way for me to recover those bookmarks without having them deleted by reseting the password??

Thank you!

Good evening Community,

I have a prolem with my firefox browser since about 3 weeks. So I hope somebody around here can help me with that. Somehow it occurred that HTML5 videos need very long to load. Sometimes it even shows me the message that I should restart the browser. I really cant find the problem. I have the newest version: 109.0.1 (64-Bit) I deletet the cache. I also didnt install any Plugins or addons. Since the problem occured.

I tried other Browsers on my Computer and it works just fine. By the way I also have a pretty new Computer, the specs are fine.

The only thing I didnt try, is to reinstall Firefox. Because i have a couple of tasks opened which I dont want to lose or put in booksmarks. But that also cant be the problem. Because I always had around 10-20 tasks opened in the past.

I hope somebody can help me or had the same problem and knows how to fix it.

Sorry for my bad englisch.

Nice regards. BS

I signed in to my account on my desktop today just as I have for years. I was asked to verify it was me. You sent me a code. I could not figure out where I was supposed to enter that code. I saw no instructions where to type it in and I could not see any space to enter the code into. Now I am locked out. I have been on firefox for years. I am 76 years old now, a recent stroke victim, and this is very confusing to me. Can you make this simpler? Please explain where I need to type in the code you send and let me try again. Please reply. This is stressing me up. It all started today when I tried to add this account to a new iphone my kids got for me. I have only used android phones on my firefox account. I won't try to add firefox to the iphone again. iphones seem to be complicated enough as it is. I can use it on Microsoft I hope. but I still need firefox to continue working on my android desktop. Firefox has all my passwords for other apps stored on it. As well as the saved favorite websites I have placed on there over the years. Many, Many of them. I am used to having the firefox saved password function to quickly log me in to those applications . Please help me get it back up and running. please email me the solution to [email removed from public] William C

I would like to transfer my bookmarks (and my open tabs) from my Windows 10 laptop to a new Windows 11 laptop. I've looked at the questions and answers people have posted but its a complete mystery to me. I had thought that when I loaded Firefox onto the new PC and signed in, everything would automatically appear. I was successful in doing that with Chrome but Firefox is still my primary browser and I've had no luck. Any help you can provide would be greatly appreciated.

I use a search bar in Firefox's toolbar for searching and my defauly search engine is Google. When I type on this, sometimes I get search suggestions that I never searched for (and I am not using a shared computer). For example when I type "how do you" in the bar, I get suggestions like "how do you ne demek" ("what does how do you do mean" in Turkish) as in the attached picture. I have never searched for these queries, yet they appear with a history icon next to them, implying I have searched for them. Why is this happening?

I've tried using the same bar with something other than Google as the active search engine (Mozilla Support for example), and when I type "how do you", none of these false suggestions appear; and only what I have actually searched for in the past appears. Furthermore, when I type in "ne demek" like in the suggestion, I *also* don't get the same suggestion.

So there's something wrong with how Firefox relays data from Google's suggestions. In fact, I use neither Firefox nor Google in Turkish and yet keep getting geolocation-matched suggestions in Turkish like this, sometimes with and sometimes without the history icon; which did not use to happen a few years ago. Is this a personal problem I can fix somehow, or is this a general bug?

The default browser behavior when I click on a link on a page is to open a pop up window in the current tab. In these cases I'm clicking a link on the pg to my social media account in order to publish a new post linking to my own content.

The new unwanted behavior on clicking the link is for it to open my social media account in a new tab. I want clicking that link to open a pop up of my social media account in the current tab. Is there any about:config setting controlling this, which I can change?

I can not remove the extension!

I have noticed for some time now that I have an extension in my Firefox extensions that has no name and keeps installing itself, even when I try to uninstall it through the Firefox folder. The extension causes that in my search suggestions when I enter something always other websites come to the surface, or the actually suggested by firefox sites slide down. Some yahoo and amazon sites come up on my search results.

Using Firefox V109.0 Windows 10 Duckduckgo Search Engine I use the up and down buttons to scroll. When searching on Duckduckgo I can scroll normally up and down the results page until clicking on a link in the search results. After visiting a website and then hitting the back button to go back to the search page I am returned to the same place in the search results. If I hit the up button I can scroll up the results page normally. If I hit the down button however, the search page jumps back to the top of the page of search results and I then have to scroll back down and find the place where I was in the search results. This happens every time and I have found no solution to this annoying problem. I would appreciate any solutions for this problem that anyone might have.

Similarly, I cannot use the up and down buttons for scrolling the page when in the Firefox Settings. Using the up and down buttons when in Settings will only scroll up and down between the Settings Categories, such as General, Home, Search, Privacy and Security, etc. I have tried clicking on the page and on the page bar on the right but I am forced to use the trac pad to scroll when in settings. Note: I use the up and down buttons for scrolling because my HP laptop has a terrible trac pad which makes it's use very difficult for scrolling. Once again, I would appreciate any help that anyone might have with these issues. Thanks

Hi, I am a photographer and use an asset management and editing program called Adobe Lightroom Classic. Another photographer and I have found that when Firefox is running at the same time as Lightroom, the whole computer slows to a stop. CPU usage showing 100%, with both Firefox and Lightroom using all the resources. m a photographer and use an asset management and editing program called Adobe Lightroom Classic. Another photographer and I have found that when Firefox is running at the same time as Lightroom, the whole computer slows to a stop. CPU usage showing 100%, with both Firefox and Lightroom using all the resources.

Lightroom runs okay alongside other browsers. Firefox runs well at the same time as other editing software including DxO PhotoLab 6 and ON1 Photo Raw

I run Windows 10 with AMD A10 processor, 32 GB RAM

What can I do to fix it? Permissions are granted, so I have no clue what's going on.

I have tried:

- Restarting the computer several times - Restarting Firefox several times - Clearing cache and cookies - Refreshing Firefox to default settings - Updating Firefox - Uninstalling and re-installing Firefox

The weird thing here is that I have not changed any settings whatsoever, and, when I try to use the camera in Chrome it works, as well as in Zoom. Now, when I created a secondary profile in Firefox, it did work there too. Any ideas as to why this might be happening?

Firefox 109 is horrible and I am trying to revert to 108. I have the "Old Firefox Data" file, but have no idea how to get ALL that info back into 108. I am so very upset and frustrated right now! So much wasted time. I cannot believe Mozilla did this to us with no warning!!!!!!!! I have seen some articles on how to get the info back, but I don't really understand them. I am relatively computer-savvy, but I definitely do not understand how all this works. Some "Firefox for Dummies" at this point would be greatly appreciated. I am on a PC using Windows 10 professional 64-bit with automatic updates so it's current.

Firefox takes a long time to start up and becomes unresponsive frequently. I have tried disabling extensions, clearing cache and cookies, but the problem still persists. What other troubleshooting steps can I try to resolve this issue?

Firefox is not saving bookmarks and their respective folders, even though the 'Show Bookmarks Toolbar' option is enabled. The bookmarks seem to disappear after restarting the browser. What could be causing this issue and how can it be resolved?

It is a struggle to log into gmail. Once I manage to get into gmail and start opening messages, it hangs on loading and eventually I receive an error message such as "Oops ... the system encountered a problem (#001) or another version is (#2003) and often end up with the message, "The conversation you requested could not be loaded. I have cleared cache and cookies, refreshed the firefox browser, and within my profile I have renamed cookies.sqlite. I don't have an extensions turned on. I also tried about.config to switch the value from true to false for security.tis.enable_0rtt-data. I am working on Windows 10 desk top and I am able to open gmail okay in chrome. I recently switched to Verizon Fios - I don't know if that is related or not. Also opening gmail in private viewing does not change anything and opening it in safe mode has not changed anything. Would anyone have any suggestions?