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"Secondary email must be different than your account email"

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is … (read more)

I am trying to update the primary email associated with my Firefox account. My primary email is listed as <primary@domain.name>, for example. My secondary email is not assigned. When I try to add <preferred.email@domain.name> to my secondary email, I get the message: "Secondary email must be different than your account email"

I do not see this "account email" listed anywhere. Where do I find it, and how can I change it?

Many thanks, bd89

Asked by bigdata 1 month ago

Last reply by Einar Páll 3 weeks ago

  • Solved

Firefox Sync account has lost all data

I've reinstalled my PC. First thing first I downloaded FF and installed it. Login to Firefox Sync. And it's empty. No history, no tabs, no passwords, everything is gone. … (read more)

I've reinstalled my PC. First thing first I downloaded FF and installed it. Login to Firefox Sync. And it's empty. No history, no tabs, no passwords, everything is gone. I've check that I logged into correct account. And yes I can track many previous emails from this account. Why did Sync lost all data? Is there a history that I can use to restore my lost data? Thanks!

Asked by Eiq 1 week ago

Answered by Eiq 1 week ago

After sync in another PC can't setup master/primary password for accessing Lockwise sync passwords

Hi, Thanks in advance for any help. I've setup my Firefox account in another PC and and after sync I cannot access the Lockwise sync passwords... I cannot activate and se… (read more)

Hi,

Thanks in advance for any help.

I've setup my Firefox account in another PC and and after sync I cannot access the Lockwise sync passwords...

I cannot activate and setup a new device specific primary password. I've tried to reset it like seen here in other posts but I receive the error "can't change master password"... (i get it in portuguese).

Any suggestions?

MJB

Asked by MJB 1 week ago

Last reply by MJB 1 week ago

Desktop history deleted after Sync with iPad

I synced my old iPad with the Firefox Account I use on my desktop on the 14th of this month, and for some reason it deleted everything in my history up to the 10th. Ironi… (read more)

I synced my old iPad with the Firefox Account I use on my desktop on the 14th of this month, and for some reason it deleted everything in my history up to the 10th. Ironically now I have the history of my iPad from like 2017 in my desktop tho. How do I fix this? Is there any way to recover my old desktop history? I use it quite often as a resource.

Also how could something like this happen? Isn't the idea of Sync to merge?

Asked by ninodeborba 6 days ago

Last reply by ninodeborba 5 days ago

Transfer tab to an other divice

Hello I want to send my open tabs from my old PC to my new PC. But when i do it whith Sync, only a part of them are open on the new divice. I have a lot of tabs, over 400… (read more)

Hello I want to send my open tabs from my old PC to my new PC. But when i do it whith Sync, only a part of them are open on the new divice. I have a lot of tabs, over 400, and only a hundred open. If I select the following tabs for the transfer, nothing is happening. Need help please.

Ps : sorry for my english, it's not my language

Asked by deman1 6 days ago

Last reply by cor-el 6 days ago

A way to recover lost Sync data.

Is there a way at all to recover lost Sync data. I was unaware that resetting my password completely deletes my log and all information and there was no indication or opt… (read more)

Is there a way at all to recover lost Sync data. I was unaware that resetting my password completely deletes my log and all information and there was no indication or opt out option for that. I am using about Sync and I see when it was deleted but I am hoping there is some way to retrieve the information. It is a few months worth of it that I can not afford to lose. Thank you.

Asked by allan.pregetter 5 days ago

Last reply by allan.pregetter 5 days ago

My account was hacked I want it locked

My pc got hacked through the my Firefox api keys, took all my crypto my emails, what can I do if I’m locked out of everything. There is no way to lock your account from o… (read more)

My pc got hacked through the my Firefox api keys, took all my crypto my emails, what can I do if I’m locked out of everything. There is no way to lock your account from outside. When they have access to everything you can’t do anything. Now this scammer, he literally runs a scam site has all my info. Google doesn’t have a number to call. Yahoo lady was an idiot, I said I’ve been hacked I want my account locked down they can’t do that. He changed the carts on my pc and deleted the recovery drive. Had access to my phone and did the same to that. Stole most or all of my crypto and there’s no recourse to these people the government is spending trillions of dollars, they can’t setup a number to call. This guy has stole millions from his scam site. Ruined my life and no one does anything. I’m literally on leave from work because I’m a manic depression with suicidal tendencies. I just want a person to talk to who can help. Google, one of the biggest companies in the world has no call center. How ridiculous is that. All my money I had. All my private information stolen. My I’d, my ssn, all my passwords. They need a simple button that says if you’ve been hacked click here. Even if you haven’t and someone is just doing it, it’s better than all the negatives that these people can cause. These losers hide behind the internet ruining lives and these huge companies make it so hard to do anything because they don’t care. They don’t care, we’re just the little people. Its insane that google doesn’t have a number to call for hacks. All companies should because it’s so common and these people are making more money I’ll make in my entire life by sitting behind there desk ruining people’s lives. I’m so beyond every feelings in the world. If this guy was in front of me I would destroy him physically. Firefox lock my damn account . Lock it, follow everything they do, get their Ip if possible, infect them, STOP THESE PEOPLE FROM RUIN LIVES PLEASE


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by debhutch25 5 days ago

Last reply by Chris Ilias 5 days ago

Head in my homepage is totaly wrong

bold text My Homepage is totaly wrong! I can see it in both Crome and Edge without problem but then bad securety. I prefere firefox Help PLEASE Background color gone in h… (read more)

bold text My Homepage is totaly wrong! I can see it in both Crome and Edge without problem but then bad securety. I prefere firefox Help PLEASE

Background color gone in head, picturs and links in wrong place. Text is like an old typwriter.

Saga-Lena Nilsson

Asked by saga-lena.nilsson 5 days ago

Last reply by jscher2000 5 days ago

отображение устройств

Good day. I ran into a problem with displaying devices in the browser context menu. see screenshot devices are displayed correctly in the profile, when you try to send a … (read more)

Good day. I ran into a problem with displaying devices in the browser context menu. see screenshot devices are displayed correctly in the profile, when you try to send a tab to another device, one is not displayed at all (Firefox on Xiaomi MI 9) and the other device is displayed twice, only one of the duplicates works. clearing the cache, clearing browser data, and retrying syncing did not change the result.

Добрый день. столкнулся с проблемой отображения устройств в контекстном меню браузера. см скриншот в профиле отображаются устройства корректно, при попытке отправить вкладку на другое устройство, одно вообще не отображается (Firefox на Xiaomi MI 9) и при этом другое устройство отображается дважды, работает только одно из дублей. очистку кеша, очистку данных браузера, и повторные попытки синхронизации результат не изменили.

Asked by diman.seld 4 days ago

I delete a bookmark and after syncronizing it reappears

Hello, I delete a bookmark and after syncronizing it reappears, after I have deleted it a second time, it is gone for good. How can I prevent that? Greetings FloMac … (read more)

Hello,

I delete a bookmark and after syncronizing it reappears, after I have deleted it a second time, it is gone for good.

How can I prevent that?

Greetings FloMac

Asked by f.machka 4 days ago

Last reply by f.machka 3 days ago

  • Solved

Firefox reinstalled by itself and deleted all old data

Hi guys, Yesterday when I found that Firefox was updated and reinstall a new version by itself and the problem is that it deleted all old data (passwords, cookies, prefer… (read more)

Hi guys, Yesterday when I found that Firefox was updated and reinstall a new version by itself and the problem is that it deleted all old data (passwords, cookies, preferences...) and I did not find the folder "old firefox data" on my desktop. Is there a way to get back all those data please?

Many Thanks

Asked by Maher 3 days ago

Answered by FredMcD 3 days ago

Firefox not syncing add-ons

I recently got a new laptop, and am transferring everything from an older iMac. The iMac is running High Sierra 10.13.6, the new laptop is running Big Sur 11.4. Both h… (read more)

I recently got a new laptop, and am transferring everything from an older iMac. The iMac is running High Sierra 10.13.6, the new laptop is running Big Sur 11.4. Both have the latest Firefox update 89.0.1.

A couple of days ago when I got the new laptop, I set up an account to sync, so that my Firefox on the new machine would have all of the bookmarks and settings I had on the old machine. I did not have sync set up before a few days ago.

Sync has worked for my bookmarks. But it has not worked for my add-ons.

I'm running the two machines side by side. My add-ons are there on the older iMac. Syncing is ON, and add-ons are selected in the "You are currently syncing these items" box.

No matter how many times I hit "Sync Now", on the old machine and then the new machine, the add-ons don't sync. I've quit Firefox on both machines. I've restarted both machines.

Help!

Asked by Holly 2 days ago

Signing in / synchronise

I use FFox on Windows 10 and Android, version 89.0.1 64 bit. It is not my default browser. When I open FFox sometimes I am connected to my account and can synchronise and… (read more)

I use FFox on Windows 10 and Android, version 89.0.1 64 bit. It is not my default browser. When I open FFox sometimes I am connected to my account and can synchronise and sometimes not. I therefore have to sign into account using email + password which I have to look up. Please provide clear settings for W10 + Android so that I always sign in and can sync. Using the QR code on my monitor NEVER works . Regards T J Green

Asked by greenterryj 1 day ago

How to keep profiles on the same account separate

I'm trying to setup different profiles for simultaneous use (Work, Personal, Study, etc) on the same Firefox Account since I want to take advantage of the sync feature fo… (read more)

I'm trying to setup different profiles for simultaneous use (Work, Personal, Study, etc) on the same Firefox Account since I want to take advantage of the sync feature for Linux/Windows dual boot.

But I am having an issue where opening a different profile where one is already open 'bleeds', or merges, their bookmarks and themes (and probably other stuff but those are the immediately visible). The bookmarks I save in one appear in the other

I read these related issues:

https://support.mozilla.org/en-US/questions/1184891 https://support.mozilla.org/en-US/questions/1262935

and added the -no-remote flag, and indeed I get a dialogue screen to select the profile I want, but this merge keeps happening and I don't know why.

The console command I use to launch firefox is

nohup firefox -no-remote > /dev/null 2>&1 &1>/dev/null &'

and all my profile directories are located in: root directory: `/home/user/.cache/mozilla/firefox/` local directory: `/home/user/.mozilla/firefox/` in different directories with their own names.

What I am looking for, is being able to open different instances of the browser with different profiles simultaneously, and each of them having their own bookmarks/history/etc, while also syncing those so when I change the boot to Windows.

I am trying this on Linux (Lubuntu) Any help will be appreciated.

Asked by agustinmarcelodominguez 1 day ago

Last reply by agustinmarcelodominguez 20 hours ago

Web push from different sites is not working on Firefox

Web push notifications from different sites is not working on Firefox. This is also not the problem of the particular websites (I have checked using other browser e.g. Ch… (read more)

Web push notifications from different sites is not working on Firefox. This is also not the problem of the particular websites (I have checked using other browser e.g. Chrome where the web push is working fine for the same websites). Please suggest what can be done to fix this issue.

Asked by Soumitra 17 hours ago

Last reply by cor-el 14 hours ago