Showing questions tagged: Show all questions

STOP saving images as WebP

Please add an option to disable saving images as webP. This is useless. If this is not going to get addressed in the next update I will, among many others uninstall Firef… (read more)

Please add an option to disable saving images as webP. This is useless. If this is not going to get addressed in the next update I will, among many others uninstall Firefox and use a different browser.

WebP is a garbage format. Maybe it's not, maybe it's great, but it still is not widely supported yet. So pull your heads out of your *** and fix this sh**.

Thanks

Asked by andrew.cra2019 16 hours ago

Last reply by jscher2000 - Support Volunteer 5 minutes ago

Firefox updated to 109 and cannot change the homepage to a url

Cannot change home page to a url. ALL attempts result in Firefox ridiculoucly tyring to save a file called, "UpdateBrowser.rar" After refresh to default, and home page … (read more)

Cannot change home page to a url. ALL attempts result in Firefox ridiculoucly tyring to save a file called, "UpdateBrowser.rar"

After refresh to default, and home page is default Firefox. Home page opens to the defuult. Home page icon links to default. HOWEVER, it's iike the browser remembers the url that was attempted to be the home page, and the same ridiculous "UpdateBRowser.rar" keeps happening when that url is entered to go to! WTF is going on?

Asked by Mr. Y 19 hours ago

Last reply by cor-el 6 minutes ago

unwanted logo on home screen

I received a request for a signature on a legal document. I signed and returned the document. But the logo of the company remains. I cannot delete it. Yes, I have tried b… (read more)

I received a request for a signature on a legal document. I signed and returned the document. But the logo of the company remains. I cannot delete it. Yes, I have tried by hovering on the upper right corner where 3 dots appear, clicking there, then clicking dismiss and/or remove from history but the logo remains. All other such logos of visited web sites can be removed by this method. I have removed all but the most recently visited/used web site logo/shortcuts and still this one logo remains. I have contacted that company's tech support but they had no workable solutions. What do I do to resolve this issue?

Asked by spaaluels 3 hours ago

Last reply by cor-el 28 minutes ago

I previously could open Firefox browser on my win 10 desktop, then minimize and open a second firefox browser window, but now I cannot get second Firefox window to open and display ??

I have previously been able to open a Firefox broswer screen on my Win 1O desktop PC, then I could select Firefox logo and open a second Firefox browser screen, NOW, THIS… (read more)

I have previously been able to open a Firefox broswer screen on my Win 1O desktop PC, then I could select Firefox logo and open a second Firefox browser screen, NOW, THIS WILL NOT WORK. WHY, HOW CAN I CORRECT THIS ISSUE.

Jerryd [email]@gmail.com

Asked by proudfox13 6 hours ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

Removing (see info below) and something (Add-On? Extension?) that I just put on Firefox and now can't find/remember. (I'm an elderly computer dummy.)

1.) WILL IT HURT IF I REMOVE THIS: "Your browser is being managed by your organisation." "Policy Name: Certificates Policy Value: ImportEnterpriseRoots true" 2.) A… (read more)

1.) WILL IT HURT IF I REMOVE THIS: "Your browser is being managed by your organisation." "Policy Name: Certificates Policy Value: ImportEnterpriseRoots true"

2.) AND: How do I remove it.

3.) Plus: The second question in "Subject: (see above)"

THANKS SO MUCH.

Asked by ladybug234 4 hours ago

Last reply by cor-el 3 hours ago

Windows 10 NOT Windows 8

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to… (read more)

Firefox continues to indicate I am using Windows 8. I have NEVER used Windows 8 in my liftetime. I use Windows 10 and after locating the program compatibility location to change to Windows 10, Windows 10 isn't an option. I changed my OS to 10 in your box below. Why? I don't understand this.

Asked by Rhonda 4 months ago

Last reply by cor-el 3 hours ago

Firefox deleted all my data

Hi, So Firefox automatically downloaded an update a few days ago and it did not warn me it would do this. It didn't say anything about fixing anything. Suddenly all my … (read more)

Hi,

 So Firefox automatically downloaded an update a few days ago and it did not warn me it would do this. It didn't say anything about fixing anything. Suddenly all my data is gone; all bookmarks, history, accounts, ect. 

I restarted my pc ,and everything came back that day (2 dys ago) However, I JUST closed the browser and reopened it, and everything is gone again! I don't know what is going on, but it's been very frustrating. 

Steps I have already tried per this forum-

I have restarted my PC, I have shut down and started up my PC. 

I have checked for multiple accounts and profiles (looks like there's now 3 brand new ones all created today with no history) I tried to log into a firefox account in case I had one, I didn't, so now I have a new account. I have checked my desktop and searched every file for anything remotely related to a file called "old firefox data". There isn't one. I have opened the folder where profiles are kept on my PC and found one that has files on it that date back to 2019, before the update, although I am not sure what to do with them, on the surface it doesn't look like there is anything with old data on it.

So if anyone has any ideas or knows where I can go with those profile files on my PC next I would appreciate it since the forums all seem to just ask people if they are there and to come back for additional help if they found anything.

Thanks in advance!

Asked by Danny 19 hours ago

Last reply by cor-el 3 hours ago

Certificate update error on some URL when searching

As i am using your broswer since 2018 but this time when i try to open my site https://inshotapps.com/ or any other link it sometimes open sometimes it update your certif… (read more)

As i am using your broswer since 2018 but this time when i try to open my site https://inshotapps.com/ or any other link it sometimes open sometimes it update your certificate sometime its showing not secure i clear cache and security on firefox browser but still the error is the same can you help me? How can I solve this problem I thank you for this kind help. If you help me to resolve then Okay otherwise i will go for another

Asked by inshotproapk0 18 hours ago

Last reply by cor-el 4 hours ago

Why is Firefox opening new tabs for content I have not clicked or even moused over?

Why is Firefox opening new tabs for content I have not clicked or even moused over? This just started a few days ago. It is mostly adds, but sometimes news articles I ha… (read more)

Why is Firefox opening new tabs for content I have not clicked or even moused over? This just started a few days ago. It is mostly adds, but sometimes news articles I have not selected.

Asked by pmuench 1 day ago

Last reply by TyDraniu 1 day ago

Firefox 109, Mac laptop, application menu not working

I am using Firefox 109 on my MacBook Pro (M1 chip), and after I upgraded to version 109, the application menu stopped working. When I click on the pancake icon in the upp… (read more)

I am using Firefox 109 on my MacBook Pro (M1 chip), and after I upgraded to version 109, the application menu stopped working. When I click on the pancake icon in the upper right corner of the screen, the drop down menu becomes visible, but none of the items on the list are responsive. Fortunately, I can access passwords and the like by going to preferences under the Firefox menu on the left of the screen, but it's less convenient. Can I fix this on my own, or do I need to wait for the next upgrade?

Asked by Rick Herder 2 days ago

Last reply by Mich 1 day ago

Firefox updates

I do my Firefox updates manually. I am currently using version 108.0.2. When I click on "about", it says I should "Update to Partner Removal". It usually tells me to upda… (read more)

I do my Firefox updates manually. I am currently using version 108.0.2. When I click on "about", it says I should "Update to Partner Removal". It usually tells me to update to the next version that is available. What is Partner Removal? Is it a legitimate update? I can't find anything on the website regarding this. Why does it not tell me to update to version 109?

Thank you for your help.

Mark Olson

Asked by Markeo 1 day ago

Last reply by James 1 day ago

After downloading a file from Google Drive, Firefox 1) annoyingly does not ask me in which folder to download the file and 2) opens a preview of the document

As mentioned Firefox, unlike Chrome, does not ask me where I want to download a file on my computer. I have it checked to "Always ask me where to download the file" and y… (read more)

As mentioned Firefox, unlike Chrome, does not ask me where I want to download a file on my computer. I have it checked to "Always ask me where to download the file" and yet it still does not. Additionally when downloading PDFs it opens another tab as a preview for the document in question that I have just opened, but I do not want it to it is quite annoying. Thank you for your help.

Asked by ianshotts123 2 days ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Unable to load Firefox

I am suddenly unable to load Firefox on my desktop.. When I double click the icon, I see the circle spin for about 2 seconds, then nothing happens. I've unnstalled and re… (read more)

I am suddenly unable to load Firefox on my desktop.. When I double click the icon, I see the circle spin for about 2 seconds, then nothing happens. I've unnstalled and reinstalled Firefox, but that didn't help. I can access it on my laptop, so it seems smth has gone wrong on my main computer. Any ideas?

Asked by smlayton 2 days ago

Last reply by cor-el 1 day ago