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link fails

I am trying to check in-store stock of an item on a website. When I click to check stock it opens another page but the only thing on the page is the browser frame with t… (read more)

I am trying to check in-store stock of an item on a website. When I click to check stock it opens another page but the only thing on the page is the browser frame with the word "safe" in the upper left corner. The links work on all my other browsers. I have used troubleshooting mode and refreshed Firefox but it continues to happen.

Asked by cavedweller29 2 days ago

Last reply by cavedweller29 4 hours ago

email problems

my BT email account used to work fine now I get the email list page up click to open an email which works fine but then when I click a link on the email instead of the li… (read more)

my BT email account used to work fine now I get the email list page up click to open an email which works fine but then when I click a link on the email instead of the link opening on a new tab it opens on the email page which means I have to keep pressing the back button before i used to just close the new open tab

Asked by x19dave 22 hours ago

Last reply by petergroft 4 hours ago

Unable to access many sites, which I could previously

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to … (read more)

Until recently my browser accessed all the sites I have used for years and now I cannot access them. As an example the message I receive is "You don't have permission to access "http://booking.jetstar.com/au/en/booking/select-flights" on this server".

Reference #18.62052017.1660274157.1f6107dd Other sites like my banking site I can access freely on Edge but cannot on Firefox. No error message in that case, just says error try again. All this started after I loaded Norton. I have had them look at the system, and they have, but also point out that it is not them as I can access the site from Edge. I have looked at the help page and their are thousands of people with the same query but no fixes! As a long term supporter of Firefox I am disappointed that I now have to use Edge to do most of my business. HELP

Asked by arf112 5 hours ago

why i am getting error message and unable to upload website?

An error occurred during a connection to permitexam.dmv.ny.gov. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable… (read more)

An error occurred during a connection to permitexam.dmv.ny.gov.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Asked by denesepalmer 7 hours ago

Last reply by RobertJ 7 hours ago

How to hide the full URL from address bar?

I have the browser.urlbar.trimURLs switched to TRUE but still as you can see in the screenshot it shows the complete URL with the protocols. I do not want this, I want it… (read more)

I have the browser.urlbar.trimURLs switched to TRUE but still as you can see in the screenshot it shows the complete URL with the protocols. I do not want this, I want it to hide it and only show the main link like youtube.com instead of https://youtube.com

Asked by Amay 8 hours ago

Last reply by cor-el 8 hours ago

Cannot import bookmarks into Firefox

Just got a new laptop. Am trying to export the bookmarks from the old laptop to the new laptop. The backup (.json) says it cannot process the file. The .html just does… (read more)

Just got a new laptop. Am trying to export the bookmarks from the old laptop to the new laptop. The backup (.json) says it cannot process the file. The .html just does nothing. Firefox version is the same on both laptops. When I open the .html on my old laptop, I can see all of my bookmarks. When I open it on my new laptop, it seems to be blank, even though it's clearly not. I've tried several times. Version on both laptops is 103.0.2 64 bit. HELP!!

Asked by terri.gever 9 hours ago

Last reply by cor-el 9 hours ago

blank white screen

Yesterday (08/10) I ran a supplied update and suddenly the blank white screen problem was solved. Today when I try these same sites the problem reappears. Who sent out … (read more)

Yesterday (08/10) I ran a supplied update and suddenly the blank white screen problem was solved. Today when I try these same sites the problem reappears. Who sent out the update? Why does it not work today? This is only a problem on my desktop. I can still see the sites on my iphone.

Asked by alan.dippel 16 hours ago

Last reply by cor-el 14 hours ago

Firefox crashing

I've restarted by computer, re-installed Firefox, Run it in troubleshooting mode....but still getting constant crashes. It mostly happens when I open a new tab. Here ar… (read more)

I've restarted by computer, re-installed Firefox, Run it in troubleshooting mode....but still getting constant crashes. It mostly happens when I open a new tab. Here are the crash reports...any help much appreciated!

bp-34564956-3777-45aa-a46d-b37d90220811 8/11/2022, 12:10 PM View bp-5a18b51e-84c8-4580-9647-143650220811 8/11/2022, 12:10 PM View bp-ce964eac-e9cb-45b3-adf9-ffc160220811 8/11/2022, 12:10 PM View bp-5e604a4d-7a20-45a9-9326-f3b250220811 8/11/2022, 12:10 PM View bp-bd121628-46f7-4698-bf3c-f44550220811 8/11/2022, 12:10 PM View bp-d80b8b69-a940-417f-913f-d052d0220811 8/11/2022, 12:10 PM View bp-1a0bcd7d-000e-42b1-83c1-910870220811 8/11/2022, 12:10 PM View bp-da2e8aca-92d6-406e-acdb-cb9340220811 8/11/2022, 12:10 PM View bp-44bdfec5-8988-4fcc-80ed-5a9260220811 8/11/2022, 12:10 PM View bp-d1a24e15-bd0c-4df1-8135-df1fb0220811 8/11/2022, 12:10 PM View bp-713f7745-54d9-4f9b-9ff8-1f5fb0220427 4/27/2022, 3:47 PM View bp-f8ef9dd0-ee88-449e-9c34-74fda0220328 3/28/2022, 12:04 PM View bp-e27de617-b915-4b65-80eb-2415e0220324 3/24/2022, 9:22 AM View

Asked by bowmancatherine 15 hours ago

broken website page

I tried to load the check in page on Allegiant Air and it was blank. Every other page loaded. I went to Edge and the page loaded fine. After checking in using Edge I went… (read more)

I tried to load the check in page on Allegiant Air and it was blank. Every other page loaded. I went to Edge and the page loaded fine. After checking in using Edge I went back to Firefox and tried to view my boarding pass, blank page also. Cookie setting? Probably not but how do I change my cookie selection for a page?

Asked by Bruce 1 day ago

Last reply by cor-el 1 day ago

error accessing gmail

Why do I get this message in firefox when I can open gmail in Microsoft Edge? Secure Connection Failed An error occurred during a connection to www.google.com. PR_END_OF_… (read more)

Why do I get this message in firefox when I can open gmail in Microsoft Edge?

Secure Connection Failed

An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by salecat48 1 day ago

Last reply by cor-el 1 day ago

password recovery

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought al… (read more)

I have a Firefox account on an old laptop, which has all my passwords in it! But the laptop "died" and I now have another one which I am trying to reinstall! I thought all my passwords etc were safe and that I could recover them on my new machine once I had loaded Firefox, but passwords do not appear in the privacy and security section. Can I get all my old info back please and if so how? Many thanks Michele

Asked by the2m.wise 2 days ago

Last reply by cor-el 1 day ago

Sites not opening in Firefox

I now have four websites that either won't open in Firefox or open better in Chrome. Firefox is my default browser and I hate the aggravation of opening a new tab for Chr… (read more)

I now have four websites that either won't open in Firefox or open better in Chrome. Firefox is my default browser and I hate the aggravation of opening a new tab for Chrome to access those four sites. They are sites I use regularly.

Asked by rreading 1 day ago

Last reply by cor-el 1 day ago

Remote Control?!

So, I was just going to Youtube, and on the search bar, there was a little robot. I hovered my cursor over and it said I was under remote control. The reason is DevTools … (read more)

So, I was just going to Youtube, and on the search bar, there was a little robot. I hovered my cursor over and it said I was under remote control. The reason is DevTools whatever that is. I do some research and turn it off. Go back in and it reappears again. Please help.

Asked by yolando452 1 day ago

Last reply by cor-el 1 day ago

10 August, 1317 PT-firefox is not allowing internet access on my computer; window open, but do not connect. Other browsers work just fine

10 August, 2022 @ 1317 PT-firefox is not allowing internet access on my computer; new tabs open, but do not connect. Other browsers work just fine at the same time. My i… (read more)

10 August, 2022 @ 1317 PT-firefox is not allowing internet access on my computer; new tabs open, but do not connect. Other browsers work just fine at the same time. My internet connection is within normal range-and other browsers work fine Help please

Asked by Timothy1610 1 day ago

Visited link import/retoggle

Previously visited links stopped displaying their color one day Newly visited links change color and remain in changed color Browsing history is still in-tact Is ther… (read more)

  • Previously visited links stopped displaying their color one day
  • Newly visited links change color and remain in changed color
  • Browsing history is still in-tact

Is there a way to toggle my history as visited so the links change color to how they were?

Thank you.

Asked by marxism34 1 day ago

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does.… (read more)

I use Mendeley Reference manager in Firefox. It used to work OK. Now I get a message "Firefox blocks extensions running on PDF files". This is just what Mendeley does. How do I get Firefox to allow this to happen again?

Asked by rjhnatiuk 3 weeks ago

Last reply by jscher2000 - Support Volunteer 1 day ago