Firefox Support Forum

Over the past couple of months I have been noticing an increasing trend for Firefox to not open links when I click them. I have a custom HTML homescreen that I use with my popular sites. They are all setup to open in new tabs using standard HTML coding from W3C; nothing fancy; I use the same page in all my browsers across all my devices, and the bones of the page are used on my work computer as well.

Sometimes, when I click one of the links, nothing happens. Sometimes, when I click one of the links, a new tab opens with no URL. Sometimes, when I click one of the links, a new tab opens with the URL in the URL bar, but it doesn't navigate. And sometimes, finally, when I click one of the links, a new tab opens and the page I was actually trying to get to appears.

This doesn't happen just on my homescreen. Sometimes, often in fact, this happens on Reddit. This happens on Autoblog. This happens on CNN.

I have refreshed Firefox. I have nuked my profile entirely and started anew. I have tried it both with and without my profile syncing. It happens in Safe Mode. It happens both on my personal desktop, and my personal laptop, which are configured identically from a software perspective.

This is super irritating. Please, help me Firefox Support Community, you're my only hope.

Hello, I decided to use your master password feature. I've written the password on paper for backup purpose. And everything worked fine for aprox. 1 month. But today to my surprise Firefox told me that master password is wrong. I've typed this password at least several times before (with success) so I was sure that I remember it correctly. Fortunately I had it on the paper. I checked it - and I realized, that I remembered it correctly. So I tried once again but I failed. I tried few times with the same result. I had the same password also for different site. So I logged on that site - with success. So my keyboard seems to work correctly. I didn't change master password in Firefox. At least I am not aware of that. It was unchanged for whole period I used this feature, as I wrote it wasn't long. Fortunately I have all important passwords saved on the paper so I decided to reset my Firefox Master password. It is possible that I've lost less important passwords but I can reset them because I still have access to my most important data. I do not need any help. And I am aware that I could made mistake of any type. But I decided to report that because there is also a chance that this is Firefox error so you should be aware of my case.

Hi, I just formatted my laptop and while i installed firefox on my laptop and tried syncing my old settings (including logging passwords and addons) via logging to my firefox acccount, it just isnt syncing. Can someone help me? Also, i guess the firefox browser version before formatting was 78 or 77 but when i installed it yesterday it was version 79. Is this posing a problem?

Best regards, Gautam

I recently transitioned from windows 10 to elementary os. My preferred download option is to ask me where to save each file. And so when I download something, the file manager opens. BUT when I hover my mouse over the navigation bar (to quickly get out of nested windows or make a new folder), the file manager automatically closes.

what gives? this does not happen in chrome.

Win7 system, probability cannot copy text from the computer to the browser, the browser can copy text to the computer, in jIRA server appears this problem, the trigger condition is to submit jIRA bug, the specific trigger condition is unknown, the probability of 5%, about 10 minutes after the automatic return to OK

I installed the FF Multi-Container add on, however the icon does not appear in the browser toolbar. i have uninstalled and re-installed it, closed and re-opened FF, and have restarted the computer. I also have Https Everywhere, No Scripts, and Privacy Badger add ons. How can this be fixed?

YOUTUBE: No Home Page & No Initial Comments Section via FireFox: In YouTube via FireFox the YouTube Home Page and Comment Entry on videos is missing. Why is this? Ever since the dawn of FireFox this has always been missing. Please go use Chrome, Chromium, and Brave. You will see when you select a certain YouTube Channel, you will get a Home Page. You do not get this in FireFox. The second issue that has always been is the fact that you cannot comment on videos because the Comment Entry is missing via FireFox.

FireFox needs to correct this problematic issue. I am using Linux Mint 19.3 Tricia. I have also used Windows 10 and the same problem exist there. I want the FireFox Team to use Linux Mint to see what you get from the FireFox Browser in the Software Manager. Question; is this the same Browser that is currently available via the website? If not, then we have a huge problem with the Linux Team and Linux period that needs to be resolved. Both the FireFox Team & the Linux Team needs to work together to get this fixed.

I would provide Screenshots but I want people to actually go and see for themselves. Go get Linux Mint and install FireFox via the Software Manager. Go to YouTube to see what I am talking about.

Sincerely, KLCJR77 Productions

Installed Firefox on chromebook.

Opens fine. But can't close tabs using X at top except main one which then askes to close all tabs.

Just keep creating new tabs for each link clicked.

Does anyone know of an extension that allows user to turn all extensions on or off (enabled/disabled) all at once (rather than individually)? Thank you for your assistance!

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Hi, we have a Media Market here in the Netherlands and there is a complaints page, it unfortunately does not work or does not work well with firefox and I unfortunately had to install Microsoft Edge to continue my complaint. The first choice block that you have ordered about which your complaint is about is not clickable and that is very strange, I have tried everything but cannot get it done. The page works in android and also via other explorers. Would like a solution / advice.

best regards John.

https://klantenservice.mediamarkt.nl/app/ask_dynamic/session/L2F2LzEvdGltZS8xNTg0Njg4NTkyL2dlbi8xNTg0Njg4NTkyL3NpZC9mVWowZmElN0VJeDFtTU1DeUszTFhvZkpOeXRaWjVDclpTcWJfNnVYZ1RRMWhiJTdFdmZ1RUhjeklHbzJJUzljb3F0VlQzeGZYX3FtVFRvVDZ1NGpLQmpVNHhtR0pCNTdpS2N4TlhNbEYzZ3NKSXZKZmRyaHdiYjJQT1ZRJTIxJTIx

I want to use CTRL + SHIFT + H to open up my Home Page, preferably overriding my current open tab.

I was planning on using a macro to set the hotkey to CTRL + SHIFT + H. And direct that macro hotkey to use a Mozilla Firefox shortcut that opens up the Home Page.

But I ran into a problem. The Firefox Shortcut page says that ALT + H opens up the Home Page. When I tried it, all it did was toggle the top menu bar off and on, or open up a Firefox Help Page.

So then I looked at my Saka Keys extension to see if there was an option to set a hotkey for the Home Page. There was none.

Then I tried installing another shortkeys extension. Again, no option to set a hotkey to open up the Home Page.

Then I did more searching and I found various extensions that will open up the Home Page in a new tab. Not what I want, ideally, but I had a look at the extensions anyway. Unfortunately, you can't use a hotkey to open up the tab to that specific Home Page. It just goes to the Home Page automatically when you open up a new tab. You don't use a shortcut. This is problematic because I already have my new tab set to a different website, and I don't want to replace that website with the Home Page. I want to keep the same website for new tabs, and just open up a freaking Home Page using a shortcut.

Firefox has really gotten stupid ever since Quantum. Thanks Firefox!

Having updated before then had to search for problems caused by updates, last time it was the search bar increasing in size, I would like to ask what is in store if i update to 79.0? i have version 77.0.1 64 bit.

I seem to recall reading the problem with the search bar would be more pronounced in future versions. What changes have been made in v 79?

FF 77.0.1 64 bit.

After changing my search engine from Google to DuckDuckGo, Google placed an icon with a link to google search in my Top Sites and eliminated one of my chosen top sites. I cannot unpin the Google icon or the Facebook icon. Is there somthing special that needs to be done to get these icons off my Top Sites? Thanks for any help.

I've been using Firefox for years most recently on a Windows machine but I've just switched back to a Mac. I'm having issues with bookmarks and I'm doing what I've always done but now am having a couple issues so I don't know if it is due to switching systems or if I have an issue.

In any case... I like my bookmarks in the toolbar so that is where I aim to put them. I exported my bookmarks from my PC, imported the file and thought I was fine but now I see that not all of the bookmarks are there in the toolbar, most are but not all. Then when I check the recently bookmarked, the missing ones are listed among the others but do not appear where I can find them.

Then I exported from my work PC to a file as before, imported the file and can not find any of them anywhere, keep trying and can't find them.

And now while on a page I click the blue star as I always have, have it pointed to the toolbar folder, click done, check the toolbar and not there. Keep trying and during the process I see an option to remove 3 bookmarks next to option DONE, so I suspect it is something I'm not understanding but on my PC I've never had issues with this.

Hi there,

I just moved to another notebook after the past one dead, and I have to recover my past addons from an external hdd. I just found all the .xpi files that contain any single add-on, but it's not clear to me how should I manage them so that Firefox will instantly recognize the addons. Can you please help me?

Thank you

Hi,

I'm unable to access my Firefox account as I can't seem to find my recovery code / I switched phones.

I understand that I can't get my old account back, no biggie - not bothered about the sync data.

I would however prefer to keep the email address, as I only have 1 email that I use. Creating a new one just for Firefox seems unnecessary.

Is there anyway I can have the existing account purged so I can re-create under the same email? I can easily prove ownership of the email account (loads of old emails from Firefox etc) The current password is even still stored in my password manager.

Thanks,