Firefox Support Forum

Recently got a new computer. Log in to gmail and after about 5 to 10 minutes of being in gmail I get an error message saying the connection failed and it must reconnect. Its not a internet issue. I can still go other places in a browser or have access to anything on the network. It is only Gmail. This didn't happen before on my old computer. I have reinstalled Firefox, gutted and reinstalled Firefox, tried it with a new profile. Tried it with the profile from my old computer. I cannot get it to stop. I found a setting online for HTTP time out for Firefox. I did increase that time out to 10 minutes but that did not seem to resolve the issue. It isn't a network connectivity issue from what I can tell as I don't lose internet or have any issue access other resources both locally or on the internet.

Existing solutions did not resolve. Access Denied You don't have permission to access "http://portal.edd.ca.gov/WebApp/Login" on this server. Reference #18.4a532217.1656007340.60fd0bdb

Seeing more and more issues like this and having to use Edge more and more.

Hi, I want to see the videos on this site, but only works with G Chrome https://lalettrepatriote.com/marine-le-pen-a-ete-recue-a-lelysee-dans-la-recherche-dune-concorde-nationale/ I think ive tried everything, new profil etc The site says it's problem of pub blocker. Can't find one!

Ideas on how to stop the browser from crashing. I have deleted and downloaded the app, restarted my computer, launched in troubleshoot mode and nothing seems to fix it

hi mozilla ! last 60 days, but never before, we keep getting messages of "cannot connect to the server at _______" at most websites, most of the time. all of our computers on same system and service providers get same error messages. blue box in lower corner invites us to "try again" and about 75% of time after many attempts it connects. checked our computers, internet service at Charter, and business email at Web.com and all check out and are OK. error message then suggests "if your are connected but behind a firewall check that Firefox has permission to access the web". say what ? then we received a new error message today "SSL ERROR UNSUPPORTED VERSION, this website might not support TLS 1.2 protocol which is minimum supported by Firefox". yesterday we did upgrade our emailing to SSL encryption, from "none". do you think that caused any issues? don't understand why that should. perhaps unrelated but our outgoing (only) emails always get hung up for hours in the "outbox" via web.com, but on yahoo and gmail emailing no such problem thank you, paul

Firefox crashed after last update. blank web page content or black screen. tried restarting, uninstalled and restarted. no effect. I want to continue using firefox but seem to have lost all my settings, bookmarks everything.

Seems I have same issue as here: https://support.mozilla.org/en-US/questions/1328258

At some point (most of the time it seems after my laptop comes back from a sleep - like when moving back home from the office or when moving with the laptop from my desk into a meeting room), I try to get on a call on google meet and I get "no camera found". Fun stuff at the same time I can access the camera with Chrome with no issue.

Seems a Firefox restart cleans up stuff and makes the camera accessible again, but I even believe I saw this working after I reconnected back from battery to ac.

Since mid-May I have noticed that Firefox will fail to load various websites, such as, Google, Amazon, or YouTube. I have spoken with my ISP, Verizon, and they report no anomalies with my service and network monitoring shows no drop in internet connectivity. I switched to Microsoft Edge to see if the problem persists but have not run into the same issue, so I believe the fault lies with Firefox. I am actually using Edge to submit this help ticket since I cannot get any webpage to load on Firefox currently. I really enjoy using Firefox, but I have no problem switching back to Chrome or a similar browser.

When I try to open Firefox it just shows as an unresponsive grey screen similar to the image I've attached. It was working fine earlier today but now this issue keeps popping up and I get no error messages and it just stays grey until I click on it. Then, it gives me the "Firefox is not responding" message. The "close program" option on that and the Task Manager are the only ways I can close Firefox. I've tried restarting my laptop a couple of times but it's still the same. How do I fix this? .

Thanks for reading/helping:

I am no longer able to set Content Limit Settings to 1 (it is absent in this version of Firefox in settings). It is hogging my mem and cpu. **note: I've always followed suggestions on several Mozilla support pages. I usually do this w every update. Now it's either gone (performance) or moved. idk.

No changes in cpu and Increased Instances. ?!?!?

I have stopped at other sites asking about:config bc warning message.

What can I do safely - with various method (a) mozilla (b) about:config (c) the things i know i don't know about ;)

Attached is detailed task manager and option setting for Performance. If you need more - let me know.

Yes, update FF, restart computer.

Many thank yous, Kim, and the rest of us mere mortals

So I was using Firefox browser with the Firefox private network add on and as I was using it, it stopped working for me. The private network keeps saying offline, and usually when that happens I can still connect via the internet, however, now I can no longer connect. It keeps saying the the "The proxy server is refusing connections". The private network says off, when I try to toggle it on it slides over but doesn't come on, it goes right back into the off position. Any help would be greatly appreciated, as far as I know the proxy settings on our network has not changed. Furthermore, I am not the admin for this computer or network, so any help that doesn't involve admin access would be greatly appreciated.

Hi, I was downloading a few videos last night and the last one seemed to get stuck. Completely done, .part was gone but would not finish. I could not pause it either. Left in the downloads as "unknown time left". Downloading it again finished with no problem but was left with a file I could not delete. I tried downloading a couple other things and they too got stuck. I used an addon download manager that removed them from Firefox's download progress but could not delete them. I tried using cmd to delete them and had no luck being able to delete them that way. So I am stuck with 1 at "unknown time", 1 file at .98 gb, 2 files with 0 bytes and 3 .part that I cannot remove.

Edit: Restarting let me delete them. I'm just worried as to why they wouldn't finish now

Just recently, I've been having problems with websites run by Cloudflare. Whenever I attempt to access ANY website that is operated by Cloudflare, I'm often presented with a blank page, or a Firefox error message. Sometimes I'm even presented with the DDoS protection error, even though my computer is clean having being scanned by Kaspersky and Malware Bytes.

I reiterate this and say that it's only Cloudflare sites that are causing problems. Very occasionally they will work for up to an hour or so but most of the time it is error messages or blank pages. Interestingly, other web servers such as Amazon, OVH SAS and Akamai all run with no problems so I wonder what is Cloudflare's problem? Is this something to do with my browser or the web hosting services?

As the subject says, Firefox keeps crashing on certain sites. I am using the latest version, tried troubleshoot mode but it crashes even in that mode and I am using Win 10 Enterprise edition. Report ID number: bp-f0aac1a2-5e8b-4c7f-bab3-f4e170220621

Thank you very much for the help in advance!

I am able to successfully load any webpage to which I browse. Firefox opens hyper links normally, UNLESS it happens to be on my school's website under the Canvas platform. Quizzes and tests will not load. The quiz "page" loads, but the internal data does not... that is to say, the external framework of the page loads, but none of the actual material loads. I do not have any add-ons or additional extensions loading on my browser, so it's some kind of miscommunication between the school and Firefox. If I use Microsoft Edge, the page loads up completely normal with no hitches... BUT Firefox is my preferred browser.

Any idea what's the hang-up?

I cannot open Firefox. It says "Error platform version '101.1' is not compatible with mini version = 101.0 maxi version 101.0" Please tell me how to get back into Firefox. Susan Peckitt