Data saved in Chinese accounts cannot be synchronized

The Chinese account logs in with empty data and invalid synchronization. If you decide to terminate the cooperation with the Chinese version, you would like to publish a … (read more)

The Chinese account logs in with empty data and invalid synchronization. If you decide to terminate the cooperation with the Chinese version, you would like to publish a notice and open the synchronization server for the data. So that Chinese users can export their data and migrate it to their international accounts.

Asked by missallurelove 1 week ago

Last reply by Kiki 5 hours ago

Fi streaming stutters after a time

Good day, I have Firefox 138.0.4 running on Windowx 11 24H2. PC details as follows: CPU = Ryzen 5 2400G RAM = 32GB GPU = RTX 3060Ti 8GB Connection is 50/25Mbps fibre conn… (read more)

Good day, I have Firefox 138.0.4 running on Windowx 11 24H2. PC details as follows: CPU = Ryzen 5 2400G RAM = 32GB GPU = RTX 3060Ti 8GB Connection is 50/25Mbps fibre connection

My issue is that when watching F1 from the following site: https://f1tv.formula1.com/, after some time (it differs in how long it takes to manifest), the stream starts to stutter. Note, it is NOT buffering, it is like the stream gets "stuck" or freezes for an instant then continues. The "freeze" then becomes more frequent and sometimes even lasts for about 2 seconds before resuming. The most important fact about all this is that this does NOT happen when using Google Chrome, hence my suspicion that it is somehow related to Firefox specifically. Does anyone have any idea what is causing this and/or how to fix it, please?

Asked by Mark de Wet 1 week ago

Last reply by Kiki 6 hours ago

Is it possible to sync TabGroups to another device

with the new function of Tab Groups i was wondering if it is possible, or can be added in the future, to sync existing Tab Groups to all or specific devices in order to a… (read more)

with the new function of Tab Groups i was wondering if it is possible, or can be added in the future, to sync existing Tab Groups to all or specific devices in order to access created groups on my private Macbook to my work Windows Firefox.

thanx for any reply

Asked by Cor 15 hours ago

Last reply by jscher2000 - Support Volunteer 7 hours ago

Key4.db file is missing in the folder I copied over from old PC

Hello, as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the ol… (read more)

Hello,

as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the old profile folder. I have followed all instructions I managed to google, which ensured that it was enough to just copy over the old folder content into the new one, nowhere was it mentioned to look after if a key4 or key3 file are present. How is it possible that multiple of your support articles don't mention this? I am now stuck with only a json.login file from my old profile and no way to import my saved logins to the new PC.

Asked by glovakisIvanakis 11 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

updates occur weekly, it seems, but nothing ever changes

The latest update said something about browsing changes and shows a box in the address bar. I see nothing of the kind and, frankly, none of the myriad of updates has ever… (read more)

The latest update said something about browsing changes and shows a box in the address bar. I see nothing of the kind and, frankly, none of the myriad of updates has ever changed anything in my browser. What might be the problem? Thank you.

Asked by wonneca 11 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

blob:

Hello, I process phishing URL's, I have recently come across URL's that make use of a BLOB: syntax on the URL: blob:https://bolig.botik.dk/16c8c011-0fa5-4ba0-a10f-ed76… (read more)

Hello,

I process phishing URL's,

I have recently come across URL's that make use of a BLOB: syntax on the URL:

blob:https://bolig.botik.dk/16c8c011-0fa5-4ba0-a10f-ed7675055cc6

You can see an example of the Phishing URL in this PhishTank entry:

https://phishtank.com/phish_detail.php?phish_id=9118779

That URL then re-directs to the above "BLOB" URL.

My understanding is that it is "locally" generating the phishing website, similar to an old fashioned about: syntax, however it's not clear what the significance of bolig.botik.dk URL is - loading that URL without the BLOB: prefix causes an error

Can someone explain:

1) What is the BLOB: syntax, and 2) what would be reported to have the phishing URL removed in the above example?

Asked by J S 10 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

retrorevivesearch.com

How do I get rid of this? Everytime I try to search for something in Firefox, I get an error message and this website comes up: retrorevivesearch.com. I gather this is a … (read more)

How do I get rid of this? Everytime I try to search for something in Firefox, I get an error message and this website comes up: retrorevivesearch.com. I gather this is a malicious search engine - how do I get rid of it?

Asked by tim13 9 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Firefox seems to update in the background, then accuses me of launching an older version, wiping my bookmarks

I'm running Firefox 139.0.1 on Mac Sonoma 14.7.1. Since FF V138, I've had this extremely frustrating problem where, approximately once a day and while the application i… (read more)

I'm running Firefox 139.0.1 on Mac Sonoma 14.7.1.

Since FF V138, I've had this extremely frustrating problem where, approximately once a day and while the application is still running, Firefox seems to either auto-revert to an older version' 'or otherwise mess up the installation files. I don't get any notice this is happening until I try to open a new tab and it brings up the "You must restart Firefox" notice. When I click Restart, it pops up with "You've launched an older version of Firefox, so you won't keep any of your bookmarks because that would be unstable" error.

The only way I've found to fix it is to redownload the most recent install files, which, after the fresh install, will allow me to keep using Firefox with my bookmarks for the next 5-6 hours, before the whole process starts again.

I theoretically have auto-updates off; my settings are set to the other option, "Check for updates but let you choose to install them". Doesn't seem to make a difference. It only does this on my Mac; the FF install on my Windows machine works fine.

I really want to keep using FF. It's my preferred personal browser. But this is really messing with me! I was hopeful that 139.1 would fix it but same issue, so far.

Asked by arlinn315 8 hours ago

Last reply by jscher2000 - Support Volunteer 8 hours ago

Home Page

On your homepage there are 24 news articles... is it asking too much to have 12 of them from non-far-left news agencies instead of the 20 far-left and 4 neutral? Or maybe… (read more)

On your homepage there are 24 news articles... is it asking too much to have 12 of them from non-far-left news agencies instead of the 20 far-left and 4 neutral? Or maybe you don't care about the 50+ percent of right leaning customers. Need a Bud-Light lesson?

Asked by craigcameron000 2 months ago

Last reply by Ucwazy 9 hours ago

Bookmarks lost

I have just restarted my computer following installation of updated software. I find that Firefox has lost all my bookmarks. Are they stored somewhere, and if so how can … (read more)

I have just restarted my computer following installation of updated software. I find that Firefox has lost all my bookmarks. Are they stored somewhere, and if so how can I recover them?

Asked by ajs124 14 hours ago

Last reply by tsalicco 9 hours ago

2FA, lost

Good morning, I need to get off 2FA on my account Firefox kamilmian@gmail.com because by mistake I delete it in my phone and as I remember still have support phone in my … (read more)

Good morning, I need to get off 2FA on my account Firefox kamilmian@gmail.com because by mistake I delete it in my phone and as I remember still have support phone in my configuration but 2FA blocks my option to login. Also I don't know where I have my codes, even after having acces to gmail account and phone. Please help.

Asked by kamilmian10 2 days ago

Last reply by Treasure Hunt 11 hours ago

Secure connection failed

Trying to open my doctor's patient portal and I get a "Secure connection failed" Page. So I start Google Chrome and the website comes up like a charm. You people NEED TO … (read more)

Trying to open my doctor's patient portal and I get a "Secure connection failed" Page. So I start Google Chrome and the website comes up like a charm. You people NEED TO GET THIS CR*P FIXED soon. As much as I hate to, I will make Chrome my default browser if this stuff continues for much longer.

Asked by Bill Hanley 5 months ago

Last reply by Kate Gardner 11 hours ago

Settings for synchronizing two existing machines.

Hi I have used two computers for different purposes and places, but have had the same account with passwords synchronized on both machines. I would like to synchronize ev… (read more)

Hi I have used two computers for different purposes and places, but have had the same account with passwords synchronized on both machines. I would like to synchronize everything - especially bookmarks and payment methods - on the machines. My question is: what happens if I 'just' set synchronization active in all sections on both machines? Is one of the machines considered the 'master' machine, so its 'content' is synchronized to the other, so that content that was not on the 'master' machine is deleted? Or is everything preserved, so I have all content from both machines on both machines? Where can I possibly find more detailed information about this? Thanks in advance.

Asked by Mogens 3 months ago

Last reply by 1138600599 15 hours ago

"Firefox could not download the search plugin from amazon"

Hi all, I'm an English speaker in Germany, and I'm trying to add amazon.de as a search shortcut, using the official steps (right click on address bar, choose 'add Amazon… (read more)

Hi all,

I'm an English speaker in Germany, and I'm trying to add amazon.de as a search shortcut, using the official steps (right click on address bar, choose 'add Amazon').

However, I'm getting the following error: Firefox could not download the search plugin from: https://d2lo25i6d3q8zm.cloudfront.net/browser-plugins/AmazonSearchSuggestionsOSD.Firefox.xml

I've seen similar calls for help that seem to stretch back years, but alas they appear to have had slightly different symptoms/solutions that don't seem to apply to my situation.

Cheers.

Asked by getmikestevens 1 month ago

Last reply by Agent virtuel 17 hours ago