Firefox Support Forum

Gmail freezes & keeps trying to connect. All other sites work & there is no problem with internet connection or speed. Refreshing the tab does not help. I have to close and restart Firefox. I've tried disabling all extensions but as this only happens once every day or so it is difficult to troubleshoot. I have these extensions: AdBlocker Ultimate; Copy Page Address; Copy PlainText; DuckDuckGo Privacy Essentials; Enhancer for YouTube; Google Page Translate; Reverse Google Image Search; Tab Mix - Links; Wikipedia-En; YouTube search engine. Thanks.

I RECENTLY JOINED FANSLY AS A FAN FOLLOWER AND SUBSCRIBER- IN ORDER TO LOGIN IN I SEARCHED FOR IT ON DUCK DUCK GO , BUT I I MISSSPELLED IT ,FANSLEY THEN IT CORRECTED TO SITE LOGIN IN WITH THE CORRECT ONE , BUT I READ THROUGH THE PAGE TO FIND THIS QUERY... WHICH I CAN ATTACH BECAUSE I TOOK A SCREEN SHOT , I AM NOT SURE WHAT OR WHO TO TRUST

I believe my IP address has been tagged as a bot. The issue listed below happens when using both Mozilla and Google Chrome browsers. Here's my story... I'm not very savvy at purchasing tickets through second-party websites. My troubles may have begun when I forwarded the initial email to my daughter to claim the ticket barcodes; she's the person I purchased the tickets for as a gift.

• She did try to collect the tickets through my forwarded email and was directed to the original seller's website. I did list her email address as the owner of the tickets. She did receive an email asking if she would like to finish the purchase.
• As my daughter was reading this email, I was trying to pay for the tickets through PayPal, but the transaction did not go through as I had expected.
• I then went back to TicketNetwork.com and canceled the tickets. This time, I used my email address as the address to send the ticketing information.
• Then, I returned to TicketNetwork.com and repurchased the same group of tickets using my PayPal account. This time after checking PayPal, the transaction did go through.

While trying to purchase concert tickets through TicketNetwork.com and then being directed to Ticketmaster.com, and somewhere while trying to retrieve three tickets at Ticketmaster.com, this is what pops up on the screen: "Pardon the Interruption As you were browsing, something about your browser made us think you were a bot. There are a few reasons this might happen:

    You're a power user moving through this website with super-human speed.     You've disabled JavaScript in your web browser     A third-party browser plugin, such as Ghostery or NoScript is preventing JavaScript from running."

After looking into the JavaScript running on my laptop, the program is stilled installed. I did not find Ghostery or NoScript installed within the system.

A friend suggested that my IP address has been tagged as a bot because of the several attempts to retrieve the concert tickets through my daughter's and my email address. Another red flag may have been that both of us attempted to claim the tickets at TicketNetwork.com and followed Ticketmaster.com within a relatively short period.

My tale has ended, to the best of my recollection. Can you help me eliminate this IP bot with the above information? Many thanks, Mary

The Bookmark menu used to open with ONE click. Now it assumes you're using the same bookmark, and if you want a different one, you have to click twice. I have many bookmark categories, and I usually have to click twice to get to the menu to choose a folder/location.

I looked for but couldn't find an OPTION for it to work as it used to, open with one click. I'm disappointed that I couldn't find this option. I hope the option to return to the way it used to work will be available in the next Firefox update.

Hi there,

I have a problem. I had two windows with aprox 30 really important tabs each open at all times. Somehow firefox closed those two windows when I opened a third window (I don't know why and it doesn't matter tbh) and I didn't notice. I opened other temp windows and because of that the previous two with the important tabs were deleted from the chronic.

Is there any way at all to restore those two?

In my sessionstore-backups directory there are six files. previous.jsonlz4, recovery.baklz4 and recovery.jsonlz4. The other two are upgrade.jsonlz4 with a date at the end. The last one is from 20220630. Could this possibly be some older backup from my chronic with my old two windows? If so, is there a way to restore those? Just renaming them didn't seem to work...

I'd be glad for any help anybody could give me. :)

My current Theme is Dark Fox. But, previously my backgrounds and menus were all white and easy to read. Now for some reason they're black and difficult for me to deal with.

How do I reset to white and sync them on all my devices?

I am using firefox 102.0(64 bit) on windows 10. Recently some videos i watch have Error Code: 232011. Also I can't drag and drop shortcuts of certain sites to desktop or folders. It installs an empty file folder.

'Why am I still seeing blinking ads on firefox pages? I thought you totally solved this problem ? I have been using firefox ad blockers for months with great success; but suddenly they stopped functioning efficiently. Since firefox took them OUT OF MY UPPER TOOLBAR SEVERAL WEEKS AGO . 'Thus I have no idea if they are working or not.' There was no announcement of changers or any update that I know of.

Otherwise with no help from firefox, the last resort will be switching to an independent vpn to resolve firefox ad issues... For years I had no issues with firefox or even ad blocking problems; but now ads and firefox's constant need to take TOTAL control of everything has become a major issue.

If all fails, the last hope will be turning to Express VPN...Thanx for any help you can give...rjk

I can only install Firefox by downloading from the google play store. When I do that it installs something but it is not a real version of Firefox. If I download firefox from Firefox web site I get it to install but Google will not list it under browser. I have to use it by clicking on the Firefox icon which is totally separate from Google.This is aggravating. Is there a fix to make it part of Google's browsers? I am using a Samsung Notebook that is Goggle driven. I have the same issue on my desktop computer. Google will not let real firefox as part of Google. Thank you .My email address associated with Firefox is no longer working.

Your updates should be consolidated every 2 or 3 months, and not ask us for updates every few days or weeks. It might seem important to you, but it's super annoying, especially when your automatic updates don't work well anymore. I keep getting a "updates are available" pop-up at the menu bar, and then clicking on it brings me to the download page. I have to download and install every time you bring in a minor update! Also, the school I work in works behind a firewall. Your descriptions and updates always fail their safety precautions, and I have to get the administrator to unlock every time for minor updates! Please organize your updates a little more better.

I resort to "Logins & Passwords" fairly often and would like my old default setting back: before one of the recent updates, I used to simply find my choice, that is "sort by last modification", coherently conserved upon each launch.

Hello, I upgraded my windows 8.1 system with firefox on it to windows 10. The windows 10 upgrade saved my windows 8.1 files. I installed firefox on windows 10. I deleted the files created by the install in the folder 'profiles'. When I copy my old firefox profile contents into that firefox profile folder, firefox does not pickup my bookmarks and extensions as I had hoped. Is it possible to get firefox to recognize my old profile contents? Thanks, Doug

Hello, I have been using Firefox as my main browser for more than a decade. One could say i am some Mozilla fanboy, having convinced many of my friends and relatives to use Firefox instead of any chrome based options (Which there are to many these days). It struck me today, as i was reworking some workflow elements in many programs i use daily, that it is impossible to change any key binding in Firefox anymore. I know it has been a while now, and i searched all over the web for an answer or a solution, but at this point it is clear that other than going in the code and recompiling Firefox manually, it is not possible. I stumbled upon the (only) extension that allows to change some shortcuts, but the two that i wanted to change are impossible to configure from it, being disabling only f12 as i would use it for other things but i do not want to lose the dev console and also ctrl+L to open the address bar, it is quite inconvenient and would much prefer to use ctrl+spacebar as it matches many other bindings i am using with other software. There have been many other features that were changed in the recent years that made me start to look for an alternative, as i see features melting away almost as quickly as the user base of the product.

I do understand that one person's problem is not going to change the way a big piece of software is working, but i am wondering, why are the users losing such features as basic as customizing key bindings in a piece of software that used to be so incredibly customizable in the past? Why is the only viable option to anything chrome based losing it's edge over the competition? Is Firefox v150 be based on the chromium engine or will it die before?

Thank you in advance, and no, i don't need the link to the shortcut page, i already have it.

I've noticed that with Firefox 102 when I download an exe file, in this case Thunderbird Setup 102.0.exe it is renaming it to Thunderbird Setup 102.0.exe.bin.

Why is that happening now? I know the "potential risk" or downloading an .exe file but shouldn't it ask or at least warn you instead of just deciding to rename it

I didn't see a setting to disable this "feature". Is there one?

Thanks

Drag-drop bookmarking broken, Firefox 102.0 (64 bit)

I do not know which update began exhibiting this apparent reversion bug, as i have just returned home from several weeks in the hospital due to a heart attack, and do not know how many updates i missed.

When doing a drag-drop of a URL from either a link on a page OR the address line at the top of the browser, I will receive a "sanity failure" error, ranging from an empty NON-URL file, to an OS error complaining about being unable to access an attempted directory destination.

If the link I am dragging is bereft of illegal characters (i.e., ":" -- a colon), the action will succeed.

If there IS a colon, the text to the LEFT of the colon will become the filename. The colon and everything to its right will be truncated. And, the file will be a zero-byte file of unknown (to me) type.

Other illegal characters in the page's Title field will produce more dramatic misbehavior.

PLEASE revert to the previous behavior (i.e., filtering the Title before creating the filename for the bookmark file)!

Earlier versions of Firefox (again, I do not know when this began) NEVER exhibited this behavior.

For at least a year, the Healthline site stopped working in FireFox. This was finally corrected a few weeks ago. Now, for the last couple of weeks Reddit no longer works. Both of the above sites have always worked in Brave and Opera. A work around for Healthline was to run it in a private window but this does not work for Reddit. This has become very annoying to the point I am ready to give up on FF. Any suggestions?

This last update for Firefox was a bust! It has totally rerouted where my downloads go, changed all my settings! How do I go back to the prior version of Firefox? This has really affected my productivity. I need someone from support to answer this question, and I see I'm not the only one with issues.