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  • Solved

How do I escalate the presence of a malicious extension for removal from the store?

[Coupongogo: Automatic Coupons & Cashback](https://addons.mozilla.org/en-US/firefox/addon/coupongogo-automatic-coupons/) is a malicious extension programed with a com… (read more)

[Coupongogo: Automatic Coupons & Cashback](https://addons.mozilla.org/en-US/firefox/addon/coupongogo-automatic-coupons/) is a malicious extension programed with a command and control server located in China.

Despite [Firefox user reports](https://www.reddit.com/r/firefox/comments/1pl0u6m/malicious_addon_does_not_get_taken_down/), the extension remains available on the Mozilla addon store.

A [rastersec.com contributor explains](https://www.rastersec.com/blog/coupongogo-cryptostealer),

>\[Coupongogo\] operates as a remote-controlled time bomb, utilizing a dynamic configuration system to evade detection, hijack all search and browsing traffic, and wait for a server command to activate its dormant theft capabilities targeting major cryptocurrency exchanges.

Given the lack of success at securing the privacy and security of users by using the standard addon reporting tool, how can I escalate this matter to a responsible Mozilla party for triage?

Asked by RealDeer 4 days ago

Answered by James 4 days ago

  • Solved

bookmark visibility

Bookmark sidebar is visible, but bookmarks are not visible. bookmark icon show but the bookmark name is not. This occurred after the latest update. This has now occurre… (read more)

Bookmark sidebar is visible, but bookmarks are not visible. bookmark icon show but the bookmark name is not.

This occurred after the latest update.

This has now occurred on another computer. Now I have 2 with this problem

Asked by denmcgraw 1 week ago

Answered by jscher2000 - Support Volunteer 4 hours ago

  • Solved

snippets

When trying to access windinfo.eu, I get the message "you are not allowed to preview snippets". Other websites work o.k. I had used the snipping tool on a different websi… (read more)

When trying to access windinfo.eu, I get the message "you are not allowed to preview snippets". Other websites work o.k. I had used the snipping tool on a different website, but not on this one. The problem persists even after deinstalling the snipping tool and restarting. On edge, I get access to windinfo.eu.

Many thanks in advance for your help

Christoph

Asked by ckoerber 10 hours ago

Answered by ckoerber 5 hours ago

  • Locked

Firefox AI Slop

Please dont turn firefox into AI slop. The browser does not need "AI" shoved into it and currently the lackthereof is one of the only things keeping a large user base wit… (read more)

Please dont turn firefox into AI slop. The browser does not need "AI" shoved into it and currently the lackthereof is one of the only things keeping a large user base with firefox. Please please don't cram more AI down our throats. Again, no one wants this shit except MBAs.

Asked by sschonem 9 hours ago

Last reply by Denys 9 hours ago

  • Solved

Youtube stops working when Wine/Proton are running (Linux, Flathub)

First noticed when listening to music on YouTube while playing a game: After a few songs, video would stop, shortly followed by audio (Every few minutes it might play les… (read more)

First noticed when listening to music on YouTube while playing a game: After a few songs, video would stop, shortly followed by audio (Every few minutes it might play less than a second of audio). Somewhere along the line any interaction with YT itself or even the tab stop working. All other tabs work fine.

Firefox doesn't ever crash, and I can't see anything weird when using a process viewer (I'm not too familiar with Linux diagnostic tools).

So far I've tried:

  • Updating Firefox
  • Disabling Extensions
  • Clearing cache
  • Uninstall Firefox
  • Multiple Proton games through Steam
  • Game running through Wine
  • Updated OS

I've tested with Chrome, which had no issues.

I don't recall messing with anything at the time (I did change some settings in firefox, but I think that was a few days before the issue started).

--System-- Operating System: Bazzite 43 KDE Plasma Version: 6.5.3 KDE Frameworks Version: 6.20.0 Qt Version: 6.10.1 Kernel Version: 6.17.7-ba20.fc43.x86_64 (64-bit) Graphics Platform: Wayland Processors: 16 × AMD Ryzen 7 9700X 8-Core Processor Memory: 32 GiB of RAM (30.5 GiB usable) Graphics Processor 1: NVIDIA GeForce RTX 4070 Graphics Processor 2: AMD Ryzen 7 9700X 8-Core Processor Manufacturer: Gigabyte Technology Co., Ltd. Product Name: B650 EAGLE AX System Version: Default string-CF

Asked by joellachlan04+firefox 1 week ago

Answered by joellachlan04+firefox 14 hours ago

  • Solved

Please contact the website owners to inform them of this problem.

An error occurred during a connection to ezproxy.yu.edu.jo. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown… (read more)

An error occurred during a connection to ezproxy.yu.edu.jo. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by hanaa591993 1 day ago

Answered by hanaa591993 1 day ago

  • Solved

Odd issue with downloading.

So I recently reinstalled windows and noticed that if I select the option that asks me each time where a file should be saved before downloading it, the browser appears t… (read more)

So I recently reinstalled windows and noticed that if I select the option that asks me each time where a file should be saved before downloading it, the browser appears to begin downloading the file (I can see the .part file in the default folder) but the window that actually allows me to browse for a location in windows explorer never shows up and thus, I am not able to actually download the file. However, if I select the "pick a folder and everything will download to that folder" option, it downloads just fine. I'm wondering if there was a way to reinstall firefox but keep all if not most of my settings and tabs etc.

Asked by Tanish Samarawickrema 1 day ago

Answered by Nathan Giovannini 1 day ago

  • Solved

Cananot sign in to google on Firefox

The system asks me to sign in using my passkey or to try another way. The screen is frozen - can't enter passkey, can't choose another way. The only way out is to close… (read more)

The system asks me to sign in using my passkey or to try another way. The screen is frozen - can't enter passkey, can't choose another way. The only way out is to close firefox. I have no problem signing in with a different browser (Safari).

Asked by Cathy Block 1 day ago

Answered by Cathy Block 1 day ago

  • Solved

Use Mozilla's proper names wordlist in my dictionaries

Heya, I am the maintainer of the British Dictionary. For one year that I have been working in the "shadows" on my version of US+Canada+Australian, to be released on 1-J… (read more)

Heya,

I am the maintainer of the British Dictionary.

For one year that I have been working in the "shadows" on my version of US+Canada+Australian, to be released on 1-JAN-2026.

Can I add your list of proper names (~5000 words) to my dictionaries and release the dictionaries as LGPL?

https://searchfox.org/firefox-main/source/extensions/spellcheck/locales/en-US/hunspell/dictionary-sources/5-mozilla-added.txt

Thank you!

Asked by Marco A.G.Pinto 1 month ago

Answered by Kiki 1 day ago

  • Solved

Firefox browser interface resolution is abnormally low

The entire window of Firefox has an abnormally low resolution, makes the entire browser seems blurred. This issue occurs after I upgrade firefox to 146.0. I've attached … (read more)

The entire window of Firefox has an abnormally low resolution, makes the entire browser seems blurred. This issue occurs after I upgrade firefox to 146.0. I've attached a screenshot, and you can see the Firefox window has lower resolution than the wallpaper and task bar.

Asked by JerryHan3 1 day ago

Answered by JerryHan3 1 day ago

  • Solved

Firefox crashing on startup. Crash reporter immediately appears.

My Surface Laptop 7 w/ SnapDragon Elite's Firefox installation started crashing this morning immediately after rebooting to complete some Windows updates. I have attempt… (read more)

My Surface Laptop 7 w/ SnapDragon Elite's Firefox installation started crashing this morning immediately after rebooting to complete some Windows updates. I have attempted starting Firefox in Maintenance mode, Uninstalled and reinstalled and I still get the crash reporter. Refreshing Firefox at the uninstall process does not fix it.

I'm running Windows 11 Enterprise edition, fully patched w/ Firefox 146.0.

The 4 Windows updates that were installed:

Uninstalled KB5072033 Uninstalled KB5070311 Cannot be uninstalled KB5072641 Cannot be uninstalled KB5071142

Still didn't fix the problem.

These are the recent crash reports:

Crash ID: ⁨bp-8ec5b63c-4408-437c-b9bb-f4d5b0251213⁩ Crash ID: ⁨bp-ce396463-0a75-46b6-8131-33cce0251213⁩ Crash ID: ⁨bp-ea0b59dd-1cee-48da-957e-949120251213⁩ Crash ID: ⁨bp-f9342e01-1a55-4387-af6d-3b8ef0251213⁩

Any help is appreciated!

Asked by jamie38 4 days ago

Answered by TyDraniu 4 days ago

  • Solved

A specific website will not load, Console identifies a Cross Origin Request Blocked error

A website that I have used for years to track my wine cellar invenory has ceased functioning for me. The Web Designer tells me that the problem is a network issue and not… (read more)

A website that I have used for years to track my wine cellar invenory has ceased functioning for me. The Web Designer tells me that the problem is a network issue and not his problem. I get no solutions from my ISP.

When I attempt to load the page and look at the Console I get the following error message in response to several GET requests:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://cdn.ct-static.com/dist/js/ct.min.1530c2da96.js.

A web search tells me that this policy is a browser safety net. Any suggestions for troubleshooting?

Asked by te_simpson 2 days ago

Answered by te_simpson 2 days ago

  • Solved

Bookmarks are not readable in bookmarks bar

After the last Firefox update (146.0), my bookmarks bar only shows thumbnail images. The descriptive text which was previously black text on white back ground now appear… (read more)

After the last Firefox update (146.0), my bookmarks bar only shows thumbnail images. The descriptive text which was previously black text on white back ground now appears to be white text on white background. (Whether my system is set to light theme or dark theme.) This happens on all of my Windows computers (both 10 and 11). How do I resolve this problem?

Asked by kent.pearce 1 week ago

Answered by Denys 4 days ago