Showing questions tagged: Show all questions

Firefox not connectime to long time accounts?

Hello, I have been using Firefox for 15 years, you guys are awesome. I have a few issues before with Firefox, in the past but were easily fixed by a refresh or new instal… (read more)

Hello, I have been using Firefox for 15 years, you guys are awesome. I have a few issues before with Firefox, in the past but were easily fixed by a refresh or new install, PC reset. I have tried these options and more, and still I cannot see why websites are not connecting, I recently tried Norton Anti track, didn't see anything new deleted after 3-days? (Properly)I am sure anti track is the cause of the problem, it was running fine until deleted extension removed everything. Norton did a remote session taking screen shots of computer and stated Firefox is is just not working. I can access the websites from that browser. I reinstalled Firefox* after install of Norton product, which usually likes to control everything on your computer. I have a HP Pavilion desktop running windows 11/// I just cant seem to get to my accounts seem to be block by something? Account i have had for years. I have done everything on Mozilla help articles, but still not letting me in to the websites??? some are opening email AOL, CVS and a few others, even my Amazon Prime account hesitates while browsing?I had and AOL pop-up stating My GP? settings? could not find it. Can you help any info would be appreciated. Firefox is my default browser and I miss it. Thanks to all at Mozilla, best, Thomas user.

Asked by TomT 2 months ago

Windows security pop up problem in Firefox

Hi. I'm in Windows 10 Extension using latest version of Firefox 145.0.2. Every time I try to log into my Gmail account, a Windows Security Pop up says: "Making sure it'… (read more)

Hi. I'm in Windows 10 Extension using latest version of Firefox 145.0.2.

Every time I try to log into my Gmail account, a Windows Security Pop up says: "Making sure it's you. Please sign in to google.com. This request is coming from Firefox, published by Mozilla Corporation."

I'm already trying to log into gmail using my user name and password! I cancel out of the pop up and then it takes several tries to finally log in to gmail.

Is there any way to disable this pop up request at Firefox's end?

Thank you. JHL

Asked by jhloeb28 2 months ago

Firefox will not show my Bookmark tab. It says another program is using a Firefox file. Did this security hack come from Microsoft overnight and I might expect a download to fix it.

a security program may be tying up the bookmark tab in Firefox. Is this true for everyone and I can expect a fix to be downloaded. or what else can you suggest. … (read more)

a security program may be tying up the bookmark tab in Firefox. Is this true for everyone and I can expect a fix to be downloaded. or what else can you suggest.

Asked by noblegray 2 months ago

nord vpn only gives something went wrong screen on firefox works on chrome

nord vpn from desktop icon gives the normal pop up in pic 1. next pic when you go to log in you get the with screen in pic 2. if you try log in from a link nord sent in t… (read more)

nord vpn from desktop icon gives the normal pop up in pic 1. next pic when you go to log in you get the with screen in pic 2. if you try log in from a link nord sent in trouble shooting you get pic 3. if you go to crap browsers like chrome and edge it works fine, but we are removing those programs next weeks for security reasons. so i need this to work on firefox. reinstalled nord with no fix. worked fine 11-2925 but not now 11-30-25

Asked by dxrules77 2 months ago

  • Solved

Browser problem

When I attempt to search on Mozilla Firefox I get this message from Norton, my antivirus software provider: "We prevented your connection to rini.drorinat.com because it … (read more)

When I attempt to search on Mozilla Firefox I get this message from Norton, my antivirus software provider: "We prevented your connection to rini.drorinat.com because it is a dangerous webpage:URL:Phishing" This has only happened in the last few days. I am offered no sites - just this message from Norton. How can I solve this, as Norton does not appear to offer a solution, though I have messaged them on their site.

Asked by jbrenn746 2 months ago

Answered by Denys 2 months ago

missing bookmarks

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem. … (read more)

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

Asked by heinz68 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox Bookmarks Don't Appear anymore

out of nowhere my firefox bookmarks no longer appear. I am getting the following msg The bookmarks and history system will not be functional because one of Firefox's fi… (read more)

out of nowhere my firefox bookmarks no longer appear. I am getting the following msg

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

In an attempt to fix this problem, I have done the following:

  • closed the browser and re-opened it
  • rebooted my computer
  • reinstalled my security software
  • uninstalled firefox
  • Reinstalled firefox

None of these steps have fixed the problem??????

Any ideas would be appreciated!

Moderator note: This question has been edited to correct the formatting.

Asked by dwood9764 3 months ago

Last reply by Denys 3 months ago

  • Solved

Security settings & cloudflare

The site chatgpt.com demands challenges.cloudflare.com to be allowed. I visited this site and allowed cookies. Then it worked. However, the chatgpt.com site froze and whe… (read more)

The site chatgpt.com demands challenges.cloudflare.com to be allowed. I visited this site and allowed cookies. Then it worked. However, the chatgpt.com site froze and when I reloaded it, I had to start all over again. This time, the request for challenges.cloudflare.com remains, even though a URL attachment is reloaded every few seconds. The same thing happens on the openai.com site and several other. I'm using windows 7.1 and ESET Smart Security Premium.

Asked by MV 3 months ago

Answered by TyDraniu 3 months ago

VPN + Mozilla DNS over HTTPS

Hello! I use a VPN when I access the web and I recently updated my OS (Mac OS Tahoe). I updated Firefox and now DNS over HTTPS (DoH) is enabled in Firefox. When I have m… (read more)

Hello!

I use a VPN when I access the web and I recently updated my OS (Mac OS Tahoe). I updated Firefox and now DNS over HTTPS (DoH) is enabled in Firefox. When I have my VPN enabled, I cannot access the web, there is some problem with DNS resolution. I have changed my Firefox DoH settings to Standard (I have also used Strict) and have typically been unable to resolve web URLs correctly. There have been a few times that I have been able to use 'Standard' DoH strictness / settings and also use the VPN successfully at the same time, but typically when I have the VPN enabled Firefox cannot access whichever 'mozilla.cloudflare' address it is attempting to use for DNS resolution.

The VPN vendor suggested always using the VPN's DNS resolver. I have done this and I still have the same problem. What should I do to ensure that I have secure DNS and can successfully use a VPN?

Thank you.

Asked by cgdevproject 3 months ago

Last reply by cgdevproject 3 months ago

bd_config.cfg in Firefox

I got the new FF update this morning and noticed shortly after when i got back online a bd_config.cfg file popped up onto my desktop windows 10. I deleted it not thinking… (read more)

I got the new FF update this morning and noticed shortly after when i got back online a bd_config.cfg file popped up onto my desktop windows 10. I deleted it not thinking anything about it and when back online again and it popped up again in fact everytime i did this it popped up no matter what i did and went online.

It has something to do with BitDefender i figured out uninstalled bit defender re installed it no luck

Refreshed\Reset Firefox with no luck either.

Asked by L C 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

ESET on macOS Tahoe 26 breaks Firefox ENTIRELY!

I have over 100 open tabs spread over 4 Mac desktops. I can no longer access ANY of them after upgrading to macOS Tahoe 26 and installing ESET Cyber Security Pro. I've us… (read more)

I have over 100 open tabs spread over 4 Mac desktops. I can no longer access ANY of them after upgrading to macOS Tahoe 26 and installing ESET Cyber Security Pro. I've used ESET with Firefox for many years without ANY problems. But now I have to choose between uninstalling ESET and being unprotected in order to use Firefox AT ALL. Every single webpage is blacked out with the message below. ESET support says that Firefox needs to issue an update to fix this problem.

Asked by Xenu 5 months ago

Last reply by Valentin 3 months ago

  • Solved

Bitdefender is suddenly preventing me visiting sites that I usually visit, especially a current Christmas Santa letter site that I need to complete and send.

I know the sites are secure (unless something is happening that I don't know about). I just want to get onto them, especially the Christmas site. Is it to do with Bitde… (read more)

I know the sites are secure (unless something is happening that I don't know about). I just want to get onto them, especially the Christmas site. Is it to do with Bitdefender?? I hope someone can help as the letter I want to write is getting time sensitive.

Asked by Linuss47 3 months ago

Answered by Linuss47 3 months ago

Adguard Windows app causes long loading times

I use Adguard app for Windows which causes long page loading times in Firefox due to extended TLS Handshakes. I have installed the Adguard certificate in Firefox, have t… (read more)

I use Adguard app for Windows which causes long page loading times in Firefox due to extended TLS Handshakes. I have installed the Adguard certificate in Firefox, have turned off DOH in Firefox, etc. etc. but, the only way that I can get a page to load in a timely manner is by clicking on "reload current page" twice in Firefox. This is a delay in itself and is very inconvenient. I understand that the incompatibility of Firefox with Adguard is a known problem and am wondering whether Mozilla is working on a solution in cooperation with Adguard?

Asked by Don 3 months ago

Last reply by jonzn4SUSE 3 months ago