Firefox Community Forum

My account won't sync my old passwords and browser history. I recently reinstalled windows and when I tried to sign in to my mozilla account my data wasn't there.

I am using Firefox on my MacOS Tahoe. There is a persistent annoying issue where whenever I close (physically fold) my laptop screen and reopen it, Firefox will be frozen. It will be frozen in the sense that I am unable to interact with any tabs or anything until I manually quit Firefox and reopen it (which automatically reopens all my tabs), making it usable again. This doesn't happen every time I close and reopen my Mac, but it definitely happens the majority of the time and makes the browser hard to use.

I've attached a screenshot of what a new window looks like when Firefox is frozen. It looks just like a Firefox window when unfocused.

Notes:

• It doesn't entirely freeze Firefox. In fact, I can "switch" to a different tab by clicking on the tab and then shutting and reopening my laptop again. The new tab will show on reopening but Firefox will still be frozen. This process can be repeated.
• I can pretty consistently replicate the bug by shutting my laptop, waiting 10 seconds, and reopening it. This will almost always result in the freeze.
• The bug still happens if I'm not focused on the Firefox window but on a different app.
• The bug doesn't seem to happen if I just lock my screen but don't shut it closed.

Things I've tried that haven't fixed it:

• Updating my OS.
• Restarting my laptop.
• Disabling hardware acceleration.
• Disabling themes and extensions.
• Deleting and reinstalling Firefox, including deleting the user data in the "Library/Application Support" folder.

Let me know if there's any more information I can provide or fixes I can try. Also let me know if I should go ahead and file a Firefox bug report for this. Thank you.

I am trying to organise my Firefox bookmarks into folders on my Mac Studio. However, when I try to use the highly-touted "just drag and drop advice" it does not work. It doesn't work in the drop down and it doesn't work in the bookmarks manager. Drag and drop functionality works elsewhere on my Mac just fine.

Note, if I open every single bookmark, click on the blue star, then re-assign the folder it does work. However, that it a mighty pain in the arse.

Since I know it will be asked...'yes' both Firefox and my MacOS are up-to-date. And 'no' I haven't upgraded to Tahoe.

I would appreciate any help that anyone can offer. Thanks!

You cant just delete all my bookmarks. Im almost in tears to have lost so much. This is beyond a joke, beyond any kind of punishment or war-crime.

How can you have the ability to delite so many bookmarks that people treasure and live with on a whim through b.s. with no apology, no meaning or reason given.

You are atrocious. This action will have caused immeasurable pain and grief to me because you suddenly decide one day you can wipe out all bookmarks on an account for no reason at all.

Shame on you, you absolutley evil harridans.

I keep getting this message when I try to sign in on Firefox. Chrome let's me sign on but i much prefer Firefox. Any suggestion? {

 "callId": "019af035f2b87df29b68e1abfcc65288",
 "errorCode": 403005,
 "errorDetails": "Unauthorized user",
 "errorMessage": "Unauthorized user",
 "apiVersion": 2,
 "statusCode": 403,
 "statusReason": "Forbidden",
 "time": "2025-12-05T20:30:58.752Z"

}

I have a profil i didn't use since 22 days because computer issues

I need to retrieve ALL my tabs from this device For some issues i could'nt to it all before.

Now, i can see in my firefox profil pge, the profil exist. But if i go to my firefox installed in my new computer, i don't see THIS firefox device with ALL my VERY IMPORTANT tabs.

Is there any way to retrieve them ?

firefox from linux mint 22.3

thx

I just bought an HP Omnidesk M02-0085m PC running Windows 11 Home edition. For some reason Prime video works in other browsers, but in Firefox I get audio and a black screen. I am not using any ad blockers and I have tried toggling performance settings on/off. Any suggestions?

Unlike before, many sites that I visit regularly, I am now having to log in every time I visit, including support.mozilla.org.

Did I unknowingly change something, some setting? or perhaps it's due to an addon?

I had chess scores and high level thinfags i had done I wanna be able to save them even if there locked i don't give my email to just anyone because its always full but I keep scoring high close on chess and your browser keeps deleting it. Now I could do it on a normal tabe but its capped and if you cant do it I know Google has the ability I just tested it out yesterday and they have a save incognito tabs with pin options so if tou guys cant help me and give me my lost game scores and elo im deleting the app permanently today and just switching to Google, Thanks for reading Ps this happened yesterday and there was a screen lock and I chose yours because I thought it still might be easier but the screen lock went away and now I lost all of the hard work I put in thats very frustrating

I'm running 145.0.2 on Mint Linux and Windows 11...

Like many other users, I have an issue in which roughly half of the icons representing bookmarks on my Bookmarks Toolbar have been replaced by the black+and+white icon of a globe. The links work, but because most of them are now the same, it means I have to hover over them to make sure I click on the link I want.

I've tried: Exporting all my bookmarks to HTML; deleting all bookmarks; re-importing Deleting the "favicons.sqlite" database and letting Firefox recreate it Creating a new Profile and importing all my bookmarks "fresh" in to there

Not only does none of this seem to work, the results are actually inconsistent.

This problem has been kicking around for years - certainly for many major releases of the browser. I understand that there could be deep/complicated issues such as a corrupt user profile, for example...

Unfortunately, however, there does not appear to be any consistent or reliable effective advice on how to fix this issue... and nothing I try seems to resolve the problem.

I'd be very grateful for any recommendations on a reliable repair for this issue.

But I'd also be grateful for suggestions as to how we might go about suggesting to the devs that this long-running bug is overdue a permanent fix.

Thanks in hope.

I'm so frustrated! I don't have time for this... I try to use my pw, it gets rejected. I hit "Forgot pw". I get confirmation code. I use confirmation code. I use computer-generated pw and Moz saves it. I try to log in again and pw gets rejected.

I am trying to get to my account to find out why the VPN I've been paying for for years is not active.

Hello I got a pop up or it was new tab informing about new firefox functions. It was about profile creation and management. Now i have two profiles and cant switch back to my old one. I cant seem to be able to delete new profile to return to my old one.

Hi everyone,

I've got a real curious problem. I'm a student at Berkeley City College. Firefox is my preferred browser. Sometime this semester, I stopped being able to access Google.com or any google subdomain sites like Google Calendar while using Firefox Desktop at school. Here's where it gets really weird. This only happens when I using firefox windows desktop while also being on the school network. If I switch to my phone tether network then I can access Google just fine. If I launch a different browser (that is not Firefox based) like Chrome, it works just fine. I tried accessing google using Waterfox on the campus network and encountered the same problem. I consider myself to be somewhat technically proficient but this is confounding me. How could the sites at a specific domain be blocked only while using a specific browser on a specific network???

iOS 26.1 on an iPhone SE; Google Maps 25.47.0. Links to apps don't open in-app. If I click a Google Maps link, it sends me to the App Store. If I click a link to Instagram, it sends me to the App Store. But I already have those apps! How do I make it work like it used to?