Firefox Community Forum

418 Hello, I like your site (and I donate a little from time to time), but some of Firefox's behavior is becoming annoying: for months now, Le Monde articles have been cut off on the right (not those from Le Figaro), and recently Instagram has been blocking the browser after a few posts. Of course, it might be "their fault," but it's clear that it doesn't happen like that with Chrome. Good luck!

Hello,

I am having an issue with my Instagram account on PC (web version).

I can log in successfully, but after logging in the page does not load. It only shows the Instagram logo and stays stuck on the loading screen. Refreshing the page does not help.

Important details:

Instagram works normally on my mobile phone (app)

The account is not blocked or disabled

I changed my password successfully

I tried different browsers (Firefox, Edge, Chrome)

I cleared cache and cookies

I tried private/incognito mode

The problem only happens on PC, not on mobile

Because everything works fine on my phone, I believe this is a problem with the Instagram web version or a browser-related issue on your side.

Please check my account and let me know how I can fix this or regain normal access on PC.

Thank you for your help.

Hi I just saw the new info on backing up my Firefox data. It sounded good, so I tried it. However I do not see 'Manage Backup'. Instead it asks 'Choose backup file'. I have never knowingly backed up Firefox, so I do not know where this backupfile is located... How can I find it? How do I create a new backup file? Many thanks An

My selected topic "settings" actually does not really describe my tabs problem. Even though I followed instructions for entering "about:unloads" the expected webpage did not appear. All I got was the same instructions and not a page that included the table and its unload button that was said to be above it. When I select the New Page tab and right click and then select three tabs, the right-click menu only shows the option to "close three tabs." There is not an option to unload three tabs. Yikes! And when I select one tab and click on the one option to unload one tab, the selected tab does not unload. The tab does not unload. The tab does not unload. It is still there. (???) This is very frustrating! I can only close tabs. So far I can only temporarily close them. Could the problem be that I am still using Windows 10? Please advise. Thanks for reading about my problem of not being able to unload my unwanted tabs.

This is a brand new problem, for me. It just started today when using FireFox. On nearly all websites, including Mozilla support, when I click on an embedded link on a site, firefox asks me to select an app to open the https. Even if I tell it to let firefox open all https, it still asks me everytime. to make it better, it still doesn't always let me open the link and I go through the same thing when I click the link again.

This also happens when clicking on the search box in *any* search engine, e.g. Google, Startpage

See the image below.

I've attempted to change all cookie & tracking settings, no help. I even uninstalled and reinstalled Firefox.

This is making FireFox useless.

I had to use my default browser, Brave, just to submit this question. I only use FireFox for social media accounts, sites I need to link to my sm accounts and the occasional web search. For example, linking my Etsy shop to facebook. When I clicked the link "link to facebook" is when I noticed this problem.

Hi,

On the "Your Firefox has updated" page, I recently found out that in addition to Firefox Sync, you can also create a backup in the form of a local file. When I try to follow the instructions on the support page for the function (here I get stuck. For some reason I am only allowed to choose a file to restore my data, but I am not allowed to create a new backup. I have tried refreshing Firefox and even creating a new profile, but both have the same issue. I am not seeing a "manage backup" button either (see screenshot).

It's not the end of the world thanks to Firefox Sync, but I would like to get it working as a nice backup :)

Thanks in advance for any help you guys can give me!

I went to [https://support.mozilla.org/en-US/kb/firefox-backup] and under "Create a Firefox backup file" at step 3 it says, "Scroll down to Backup, and click Manage backup" but when I went there no such "Manage backup" option exists as you can see in the attached screen capture. So what gives? How can I "Create a Firefox backup file"? I am using Firefox v147.0 (64-bit) on Windows 11 Please instruct. Thanks RJB

I am trying to create a backup of FireFox for moving from a Windows 10 machine to a new Windows 11 machine. The instructions for creating a backup don't make any sense.

--- Click the main menu, and go to Settings. Select Sync. Scroll down to Backup, and click Manage backup. Choose the location to save the backup file. ---

When I click the Main Menu, go to Settings, Select Sync, there is no Backup listed. If I search for the term "Backup", this is the result: "Sorry! There are no results in Settings for “backup”. Need help? Visit Firefox Support".

Syncing is on, so I am assuming that FireFox is being backup?? Or am I missing something somewhere?

Hopefully this may reach Mozilla Connect maintainers/developers. After posting a topic or a comment in Mozilla Connect, I struggled to find it. Somehow I found out there is a page "My Unmoderated Items", which is not referenced from my account, from main menu or anywhere reachable. Once you know the link or leave it open, it looks fine, but finding the page again is a real struggle.

Would you please add "https://connect.mozilla.org/t5/premod/moderationitemspage/tab/unmoderated:idea" to all relevant menus so that the user can find it easily?

Hello, I would like, with userChrome (css), to make it so that the active tab has no line at the bottom, but that there is a line that starts on the right side of the browser and when it reaches the tab, it wraps around it (goes up on one side, comes down on the other side, and continues horizontally from the other side. I included a picture that illustrates this on an older version of Firefox.

AI has been repeatedly shown to be extremely eco-unfriendly, and a large portion of the population actively avoids its usage, finding it to be intrusive in standard usage and unhelpful.

Why is Mozilla choosing to implement this undesirable feature?

Firefox is blocking swisscows search engine, this is what I do to browse: firefox/swisscows/youtube, but now firefox is not supporting neither swisscows nor acces to youtube through swisscows. Why is it and issue now , is it technicall, business strategy, political, new global policies or concerns? Please let me know if from now on firefox/Mozilla will block foreing browsers.

Mirko

Web pages that are supposed to contain emojis are blank. I can highlight where emojis are supposed to be shown but the actual images of the emojis aren't there. about:config font.name-list.emoji correctly contains "Apple Color Emoji" If it is relevant, this has been a bug/issue that has persisted for a couple of months now (can't name an exact date).

Firefox recently started asking for a profile when I tried opening a link from email but, not having a profile, I ignored it. If I copied the link into my firefox browser (already open) I could see the link contents, i.e. page(s) opened. Since then I have closed Firefox and now get asked about a profile and have tried using original and creating a new one. We have, unfortunately, reinstalled firefox so this is now more complex. At present, whether I login to Mozilla account or not, my passwords, history etc are no longer on my laptop, despite supposedly being connected. Firefox on my phone is currently the only source of my passwords etc, which is not good as I cannot export from there!

Can I restore this info somehow? We've tried a few suggestions found on the web, but no good yet.

Has something changed recently? My husband got the same profile request on opening Firefox but it worked when he selected use original/default profile.