Firefox Community Forum

Hey everyone!

So, I have an emergency issue...

I was using Firefox earlier today and for some reason, I don't remember why, but my computer had two "Firefoxes" at the same time—a closed one at its normal position on the dock and another "new" one that was opened to the right of the divider next to the trash can on the doc. It was probably some minor issue and I know sometimes my computer will open two of the same app simultaneously for games and stuff. However, here is where the issue begins. So, I, for some reason, moved the Firefox that was closed and at its normal position on the doc into the trash can and I moved the Firefox that was newly opened from the position right of the divider into the place where the original Firefox was. I then emptied the trash can. Later that day, I opened up Firefox as I usually would and went to check my saved tab groups and there was absolutely nothing there. I went on a few forums and listened to directions and input code into the Firefox console and still nothing turned up and nothing worked. It seems as though my extremely important and crucial saved tab groups are unrecoverable.

I would like to know what happened and how to recover my saved tab groups if possible. Thank you all for your help and taking time to read this message!

i made a theme, i dont want it anymore, but i cant find the delete button

how do i delete it

the theme: https://addons.mozilla.org/en-US/firefox/addon/hhhhhhhhhh/

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Firefox just stopped showing the videos in youtube, I can hear the sound but no image, tested with 3 vids , all play normal on chrome sound and picture BUT NOT on firefox, I have cleared cache, updated firefox, rebooted, used CCleaner , cleared history, rebooted PC but to no avail. Are there any settings in Firefox that is preventing screening of utube vids. And how were they changed.? Regards and thanxs Janina

When following the instruction to sync bookmarks on Android phone it leads me to items that are not there. Open Firefox mobile on phone. Ok. Hit the 3 dots drop down. Ok. Choose sync and save. Not there? I click my email and it shows sync. I click that and it shows the last time I sync my phone. 0 minutes. Ok. It shows a QR code to scan from the Firefox app. It instructs to click ready to scan. That's not there either. If instructions lead you down paths that are not present, the instructions are useless. Anyone else having this experience? Thanks..........

I generally avoid the updates. I've been burned a few times too many. So, I always check to see what is actually new. This 140 has two things I like, "Unload Tabs" and "Customize Overflow".

Unfortunately, "Customize Overflow" is missing the MOST IMPORTANT tool for this process. How do you REMOVE existing items that clutter and make a mess of the few tool I actually use.

Please fix and make this a fully useful tool.

you have mager problems with with your fire fox system i have trouble with video links to chat but i don't have any problems using google chrome but it does not have the memory back like your site does i think it might be to do with your software updates i cant find any other logical reason for this problem

I updated to the newest version of firefox the day it released and everything was fine until today 7-4-25. I logged onto my pc and it would not open. Task manager doesnt even recognize it as a program. So i restarted, still did not open, i refreshed with the installer still did not open. Set as run as administrator it opens but i get a white screen with all my tabs crashed out my settings are gone in firefox and i cant open anything in the options at all below is how my firefox looks no matter what i do. I have gone into command prompt and everything did a flush i went to check to see if the launcher was enabled it is enabled in the actual config but it comes up as disabled in the support page (and thats when I can get those to open they dont open all the time) I uninstalled and reinstalled three times. and yes i did a fresh install.

how my firefox screen now looks nothing works.....

https://gyazo.com/bda04c98f0db46013225bc6158f80469

Is there a way to change the zoom of the chatbot window? it doesnt change when I adjust the browser zoom. I typically have that at 80% so the chatbot looks zoomed in which is annoying.

First of all, if you really want to help people, then offer phone or at least chat support -- not bots!

Second, I just uninstalled Firefox for the second time because of problems with connectivity and installing bookmarks

The first time was a problem with the bookmarks and again I had a problem, not with installing them but installing too many -- each imported bookmark installed seven times!

Also, I was having problems loading pages.

You really think people want to spend days rummaging through FAQs to find an answer? You need to provide some good support if you want to survive.

I’m experiencing an issue when trying to log in to my bank accounts using Firefox. Each time I sign in, my bank detects a different IP address and treats it as a new device. This results in a security hold, and I’m unable to make any transactions for 48 hours.

Could you please help me understand: - Why Firefox might be showing a different IP address to websites? - Is there a setting or feature in Firefox that could be causing this (like DNS over HTTPS or proxy-related features)? - How can I configure Firefox to maintain a consistent IP or browser identity for secure sites like my bank?

Thank you for your help.

Best regards,