Firefox Support Forum

I have recently (today) installed a device (Mini Wireless USB adapter) on my desktop computer. I am now connected to my ISP modem wirelessly. I have been using Firefox as my browser for many years (ten?) and have not had a problem until today. When I attempt to go to a web site I get a notice that says: "Unable to find the proxy server. Firefox is configured to use a proxy server that can't be found. Check the proxy settings to sure they are correct. Check to make sure your computer has a working network connection. If your computer or network is protected by firewall or proxy make sure that Firefox is permitted to access the web."

I am able to get to any web site I choose when using another browser. I am also receiving my emails, and able to send emails. So I know the computer has a working network connection. When I have visited the Mozilla support site (having to use another browser) I see advice that shows opening the Settings page and getting to the Proxy settings. When I open my "Settings" page from the menu on the Firefox home page upper banner I do not see any option to get the Proxy settings. How do I access the Proxy settings page? Or how do I access the Firewall settings? Don't forget, I cannot open any web page from Firefox.

What would cause websites not responding. I have no malware and the cache is clean. Could it be in the properties, or whatever.

Thank you. It's very frustrating.

I use firefox as my browser(I like it the best) I have edge on my computer because I upgraded to windows 10. I really dislike microsoft edge. I recently downloaded a couple of pdf's , in the settings it says that firefox opens the pdf. then I click on the pdf and when it opens it has a button that wants me to put edge as the default reader and so I go to the settings on firefox and it says that firefox is the reader tat opens the pdf but their is no way to make firefox my default pdf. it is really frustrating, as I said I really do not like the edge browser. Is there any way that this is fixed? thank you for your help!

sincerely terry barney

Since support is being discontinued for W7 Firefox, would someone please recommend the best version of Firefox for Windows 7? Security is not a concern, since I have reliable 3rd-Party security setup(s) for my Windows 7 systems.

Thanks!

I'm trying to load https://bfjoy.com/ and only Firefox is redirecting my typing of 'bfjoy.com' as an http: website instead of the correct https:

Why is this? I assume DNS but what is Firefox doing to redirect to the unsecured site that other browsers aren't?

Firefox updates and downloads carry the bing "virus" I got rid of bing by refreshing Firefox Go to add or remove programs, find Firefox in the list Highlight and right click which brings up the uninstall option When you click uninstall, Firefox gives you the option to refresh Refresh, and you're back to Google

On Windows 10

This issue started with a (frustrating) set of steps following a page which wasn't displayed (https://www.ziggogo.tv/) - the screen remained black. Refresh solved it but the reinstalled plugins didn't show an icon and did not work at all. I de-installed Firefox, installed some old version from an update, installed all plugins and then updated to the latest version. Now finally everything seems to work- except that the 2nd and next windows show at a quarter of the size compared to the first whchi show correctly. I've tried everything I could think of with xulstore.json in the correct ..\AppData\Roaming\Mozilla\Firefox\Profiles\ subdirectory but nothing helps. I deleted it (which requires you to re-check that you want a menu bar),when I though for a moment it worked, made it read only (which means Firefox makes a .tmp version of it), manually changed the content (e.g. to "main-window":{"screenX":"4","screenY":"4","width":"3840","height":"2048","sizemode":"maximized"}}} matching my 4K monitor but nothing helps. And no, Ctrl click the Close button doesn't help either.

I suspect that it is a (maybe reintroduced) bug in a later build. I don't update often and I haven't seen this issue before.

Anything I can do which I haven't tried?

The Firefox "New tab" page shows quick-navigation buttons. At the top right of each button, the 3-dot menu has an Edit option. On the edit dialog is a link "Use a custom image", which then prompts you for a image URL.

I've tried pointing this to images in my Google Photos (a 1024x1024 .JPG), using an open-shareable link, but it doesn't work.

a) What format does the icon image have to be in? b) Are there any limitations on the URL? c) Is there a way to use a locally stored icon image?

Any guidance would be most welcome! Thanks :)

When I went to open the vpn file, I got a message saying that it may contain malicious code that may harm my pc? Therefore Ive purchased the monthly payment but as of yet been unwilling to open the file. Also I got vpn in order to watch peacock T.V. as well as NBC and MSNBC Ive no idea how to access these programs in the U.S. as Im in Canada?

When scrolling the print edition of the Wall Street Journal on an iPad (8th gen)the minutest flick of thumb up will return the view to page one. Doesn’t matter which page, it always goes back to page one. Very annoying and doesn’t happen when I’m using Safari nor when viewing other web sites so have to surmise it’s a glitch, setting or specific to the WSJ.

https://www.wsj.com/public/resources/documents/HIZ1FMj7pTV5OmEijmTg-WSJNewsPaper-11-30-2023.pdf

Firefox updated today (11/30/23) to version 120. All of the shortcut icons on my start tab disappeared. I've tried to re-enter but they are not accepted. Please help!! I depended on these shortcuts for my work.

Ms. Raydell Barr Macon, GA

when I'm on sites playing games, i.e. face book, I keep getting this across the bottom of my screen:

https://googleads.g.doubleclick.net/

How can I disable it? I can't take a screen shot because if I place my mouse on it, it skips to another place on my screen.

ty, Jerrie

Menu, tabs, X (for closing program) do not appear at start. I then have to do CTRL ALT Delete to teminate Firefox I have repeatedly re-installed Firefox but then have to reset all my preferences/bookmarks/etc. and the problem re-appears randomly. I just restarted Firefox and THIS TIME it worked! Normal heading: (attached) Top of Screen/Heading when error appears: No "Get Support Mozilla Support - Mozilla Firefox/no Tabs line/no bookmark toolbar/ no - + X in upper right corner" --->have to do a CTRL ALT DEL to terminate the program. This is a new ASUS Vivobook 15 Computer with Windows 11 that I've had only a week.

Is Firefox aware that when authoring e-mail in Microsoft Word, then copying them into the BT e-mail, all the control characters are transferred with it the ASCII text. I have checked with other people, and it is not just my machine. I now have to copy the e-mail into notepad first then copy to email, to just get the ASCII characters in the email.

D W McBeth

dmcbeth@aol.com

Since the last FF update (115.5esr, Windows 8.1 Pro) I keep getting the following error message when I try to access one particular website:

The page isn’t redirecting properly An error occurred during a connection to www.doordash.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

I have tried virtually all the solutions suggested online. I have cleared my cache, deleted cookies and site data, and I have tried to access the site using Troubleshooting mode, all to no avail. I contacted support for the particular website and they have no difficulty accessing the site with FF.

I can access the site in question with the Chrome browser, so the issue would appear to lie with Mozilla. I use this particular site frequently and would much prefer to continue to access it using it with FF, as I have done for over a year. I just installed Chrome on my Windows 8.1 Pro PC solely for the purposes of accessing this one website.

Help in resolving this issue would be greatly appreciated.

New user here. My web search results dont fill the screen, they always require scrolling down to see the whole page at once (as designed). why are the top 2 bands 3 times as tall as the font in them, they use up valuable space. see snip insert below. i have trouble enough with windows 10 without squinting and all this needless scrolling down looking for the rest of the buttons. I use LastPass and its truly infuriating how big the boxes are and how hard to find the information, particularly the "go" buttons. TYIA Shandy