Firefox Support Forum

I do not know if it is Firefox, AOL or router that is the problem, But I do not have this trouble with gmail or Yahoo. I hate AOL now and I have had it for years! If you can't find the problem I want to forward automatically all my AOL emails to Yahoo. I prefer yahoo to gmail I don't like their format!

after an upgrade I now get an error message, "unsafe port" while i am trying to get a login page. I have been using this linksys for several years. My kindle still works.

I had firefox on my computer a long time ago but uninstalled it. I reinstalled it and it will not open. I did a refresh and it would not work. I went through and deleted the following folders to no avail upon fresh install from https://www.mozilla.org/en-US/firefox/new/

Deleted folders: AppData/Local/Mozilla AppData/LocalLow/Mozilla AppData/Roaming/Mozilla Program Files/Mozilla Firefox ProgramData/Mozilla

Upon fresh installs trying to boot into safe mode results in a window briefly flashing in the taskbar and closing immediately. There's no message or anything asking if I want to boot it into safe mode. I don't care about keeping previous data for Firefox like profiles or bookmarks. I do not know what else to do.

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Please help recover my many passwords. Win7 had gotten corrupted; so I had a shop install Win10.

In prep, I did a backup with the SW bundled with my USB Seagate BackupPlus. On the same drive, I did a backup with Win7's backup tool. I exported bookmarks.html and bookmarks.json to the drive being upgraded.

The shop saved & restored ONLY the tree under users/ ... and likely, not all of that. Searching what was restored yields no match for "appdata", "prefs.js", etc

Worse, the backups I took with the Win7 and Seagate tools also seem to lack the files needed to restore my many site passwords. I'm hoping you can tell me how to recover those passwords.

I have used Firefox on Tues, but starting yesterday I am unable to open the browser at all. I uninstalled and reinstalled multiple times and haven't had any success. I recently end tasked Cortana. Is that why I can't open the browser? Or is it something else. Please help. Nothing online seems to work for me. Mind you I can open and use other browsers. Thank you in advance.

• • • i get no other explanation from firefox. just the crash reporter popup and maybe a "do you want to refresh" popup.

Facebook account locked on windows but not mobile, chrome or edge browsers. Is this a settings change after recent update? Virus or malware. To unlock account asks to upload photo of license which I don't feel is right. Any help appreciated. Thank you

I have a problem with Firefox on my desktop. I was accessing some information from a Canadian government website when a new search responded with an Access Denied message, I repeated this with other government of Canada websites with the same result, the content of those messages are as follows: First CRA Access Denied You don't have permission to access "http://www.canada.ca/en/revenue-agency.html" on this server. Reference #18.cc58d617.1634682762.4c16e09 Next Service Canada You don't have permission to access "http://www.canada.ca/en/employment-social-development/corporate/portfolio/service-canada.html" on this server. Reference #18.cc58d617.1634681151.4aae992 Finally the main Government of Canada webpage You don't have permission to access "http://www.canada.ca/en.html" on this server. Reference #18.cc58d617.1634683027.4c6baf5 I then successfully accessed a number of other pages and it appears that I am denied access only to the Canadian government server. I was able to successfully access the same Canadian government information from 2 laptops. Next I installed Microsoft Edge on the same desktop and had full access to everything. Problem appears to be Firefox - Action: 1. Uninstalled Firefox using Revo Uninstaller Pro, this program is supposed to remove all evidence of the uninstalled program. 2. Restarted computer. 3. Downloaded and ran the current Firefox Installer program. 4. Despite my uninstall actions the Firefox installer detected previous installation and completed a fresh installation back to where we started. Obviously the problem is with Firefox installed on this desktop, How can I solve the issue? There apparently must be some contaminated file(s) remaining 2 possibilities, Revo's deletion is still in the Recycle bin and I now note that there is an "Old Firefox Data" folder with the Desktop files. How can I completely remove all traces of Firefox from this computer so that we can make a fresh start? I wish to keep using Firefox.

I think I have added the facebook container extension, but I don't see an icon on my toolbar. Is it really functioning on my mac?? I have very high privacy settings with firefox.

When I do a search in the Sidebar, the bookmarks always appear to be in same order as they are in the main menu with the newest at the bottom of the list.

However I just added 4 new ones & 3 are at the bottom but 1 is at the top in the Sidebar. Yet all are at the bottom in the main menu. I’d like to keep all 4 grouped together but cannot drag any of them into place.

I deleted & re-saved the bookmarks. When saving, the first one added appears at the top of the Sidebar search list & the other 3 at the bottom.

Somewhere along the way, when I edited a couple of the names the top one swapped places with one of the bottom 3 in the Sidebar. Yet they’re all in their original order at the bottom of the main menu.

Any idea why the Sidebar is changing the order?

For some reason when downloading audiobooks from Audible, the download window in Firefox is categorizing the files as mpeg4 (video) files using the .mp4 file extension. However, unlike audio .mp4 files, Firefox is encoding them as VIDEO .mp4 files. The files do not open in iTunes nor media player as (obviously) they aren't actually video files.

The files download properly as .aax files in Safari and Chrome so this is a Firefox issue and a recent one at that; thus, it could be related to the recent Version 93 update. There are a few others who have mentioned this issue in the community forum, but as far as I can tell no one at Mozilla has actually addressed the issue or offered help.

Yes, you can change the file extension to .aax once downloaded and it opens fine. The point is that there is no discernible reason the files should be categorized as video files in the first place, and since this function has been working for years until recently this seems like a bug the Mozilla team should fix.

Hi all, For years, I have used Firefox to download audiobooks from Audible.com. I go to Audible.com, open my library, click download, and then a pop up shows the .aax file I'm going to download. The problem - In the past week, the pop up window now shows that I'm about to download a .mp4 file. That doesn't play nice with Apple Books or my iPhone. I've called Audible several times, but they haven't been able to help. If I use Safari, the .aax file is downloaded correctly. This is a Firefox issue. Any ideas here?

Thanks for your time and help! --Scott

I have checked to see the update status of Firefox.

I am informed that it is up to date and is running V93.0 64 bit. It is my understanding that V95.0 is available. Am I correct or doing something wrong?

Thank you for the help.

Gradually, the game Taonga Island became unplayably slow as you started insisting more often that I sync my accounts, mails, etc..

I will NEVER sync because I do not intend to give you in a neat wrapper what others pay you for, I want to remain anonymous as much as possible, and I certainly do not intend to give ANYBODY a neat package of linked and authenticated accounts etc. about myself. That is why I am not on FB, Twitter, LinkedIn etc etc..

STOP demanding I do this SYNC shit. Or I will tell everyone I work with, play with, etc to NEVER us any Mozilla products as sooner or later, they are going to blackmail you.

Why do you keep asking me if I want to stay signed in every time I sign in. when I say do not show this again Nothing Happens. Please delete this box. It is Annoying to say the least. Please Delete.

Armand Ouellette

I have security cameras set up outside the house and I need D-Link programming to operate them through my windows 10 PC and they claim that to operate them I would need 52ESR to make the program work. My question is can I download 52ESR and still have 93.0 (64bit) on my computer. I know it sounds a rather silly question, but the cameras are on 24hour record and that would mean that 52ESR would be running 24 hours a day and I am currently using 93.0 for my daily needs. I am just an old fogey trying to get along and any help would be greatly appreciated. Thanks in advance. Vince

cannot access usps website from home, but it came up easily in the staples store. all cache has been cleared but when i got home, I still got the message "you do not have access to this website" I have been using it to get stamps for years. any Ideas about what's wrong?

Thank you, Helen Barron <email-removed>

network.http.max-connections and all the others that came up with it which are network.http.max-connections-per-proxy, network.http.max-connections-per-server and network.http.max-urgent-start-excessive-connections-per.host. Can you please explain what each one does and what would happen if I increased the number.

I was disturbed to find in a test for v2 and v4 icc support from the color.org website (International Color Consortium), "Is your system ICC Version 4 ready", which Firefox failed.

I found out that what the ICC refers to as "system" references browsers. My computer is an iMac OS X 10.13.6 and my Firefox is v93. The test is https://www..color.org/version4html.xalter. There is a link that brings the test up in PDF, which I think is necessary as the link itself seems to be only a picture.

Other photography sites have pointed this use of the word "system" out for, in my case, Safari and Chrome for instance. I tried Safari and ran the PDF test. It passed. I tried Firefox again (and again) it failed every time. Other people have had the same result, as in the following quote, "...Houston we have a problem...".

One of the most helpful websites I have found for this, mostly from fine photography sites, was https://gregbenzphotography.com/photography-tips/how-to-setup-proper-color-management-in-a-web-browser. This website had six tests for browsers. Firefox passed every test except test #6. Using Safari, it passed all including test #6. You could try it with Chrome.

This website, and many others, suggested a Firefox enabling correction that starts with typing into a Firefox address bar about:confg click, and after some scary warnings, type in gfx.color_management.mode (set to 1), click, then gfx.color_management.enablev4 (set to true), click, then gfx.color_management.rendering_intent. (set to 1 relative colorimetric--or to 0 for us Philistines). Restart Firefox.

Didn't work, Firefox still failed. I tried this many times, same result. Read the last sentence of the Summary on that website.

I'm sad to do this, but sending my even relatively elementary images to an outside printer, using PDF/X1a to KDP or IngramSpark for instance, I'll use Safari because I don't trust what Firefox might do. If anyone knows a way for Firefox to pass muster with the ICC, I will gladly use it.

Have update from 89.0.2 to 93.0 today, and like many others it seems been caught out by the assurance that passwords & logons would automatically be transferred. I've found the advice about copying key4.db & logins.json from the Old Firefox data folder that has appeared on my desktop. The problem is I can see key4.db but there is no trace of logins.json. I have show hidden files enabled. Have tried searching the folder and still got no trace. NB there was also no logins.json in new profile folder until I created an account for this support posting, although I realise it may not create until a log on is saved.

The issue is the missing passwords are computer generated and only saved in my firefox browser, and there were definitely some saved with usernames etc.

I noticed a comment that logons.json is a text document. I only have 4 of those - AlternateServices, pkcs11, SecurityPreloadState & SiteSecurityService State. I assume none of these could be logins under a different name?