Subject: Firefox Sync Not Working Despite Logging In With Same Account

Hello Firefox Support Team, I am facing an issue with Firefox Sync. I have logged in using the same Firefox account on my new device (or after reinstalling), but my book… (read more)

Hello Firefox Support Team,

I am facing an issue with Firefox Sync. I have logged in using the same Firefox account on my new device (or after reinstalling), but my bookmarks, saved passwords, and other synced data are not appearing.

I have tried signing in again, checked my internet connection, and confirmed that I am using the correct Firefox account. Despite this, nothing is syncing.

Please help me restore my synced data. I would really appreciate your support.

Thank you, Shubham Sen

Asked by shubham 8 hours ago

Last reply by jonzn4SUSE 30 minutes ago

cannot share anthn on Facebook

I am using the latest Fiefox and i have disabled all adons i have tried everything I have changed my Facebook password every time i g try to share something on Fire… (read more)

I am using the latest Fiefox and i have disabled all adons i have tried everything I have changed my Facebook password every time i g try to share something on Firefox get a black box on the bottom right that says something wrong . I have tried to copy the entire hing but can not i got some of it I have even reinstalled firebox ans still can not share anything I have tried contacting Facebook but that does not happen no response i appears to work in Chrome on a noter Facebook account so it is Firefox. i will send you what i could get on the screen shot the part that is missing s the part that says something s wrong

Asked by Mary 14 hours ago

Last reply by Bradforth 3 hours ago

Problem when install your updates

Lately, every time I install one of your updates, you forget my preferred search engine, and I don't have my shortcuts til I re-start the computer. This never used to be… (read more)

Lately, every time I install one of your updates, you forget my preferred search engine, and I don't have my shortcuts til I re-start the computer. This never used to be an issue - PLEASE FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I shouldn't have to waste my time re-doing this every time, and I don't like Ya as the default search you seem to be assigning.  :(

Asked by joolznow 3 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

How do i get FF to open a bookmark in a new tab, without having to create a new tab first? Its an annoying extra step

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This… (read more)

When I click on a bookmark, FF opens it in the current tab, overwriting the site I had open. I have to add a tab, then click on the bookmark to have it in a new tab. This is an annoying extra step. How to I change it? I already tried the open links in new tabs instead of windows. Makes no difference On or Off

Asked by Raye Elaine 6 hours ago

Last reply by Bradforth 3 hours ago

Firefox refusing to open after pc being on for a while

After my pc has been on for a while, seemingly random duration, Im not able to open firefox anymore. For example if clicking on a link in discord, or if I close the brows… (read more)

After my pc has been on for a while, seemingly random duration, Im not able to open firefox anymore. For example if clicking on a link in discord, or if I close the browser and want to open it again. I've tried refreshing and reinstalling but that didn't help.

Asked by Alex.ahl 8 hours ago

Last reply by Bradforth 3 hours ago

Firefox updated on its own and all my data...bookmarks...etc are GONE! WTF????.

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't … (read more)

I quit Firefox and when I restarted it it said it was a new version! It said something about restoring but I assumed it was just restoring my prior pages! DAMN! I can't even find a place to import bookmarks!

I am so angry I could chew nails!

iMac 2013 Catalina 10.16.7

Asked by Michael Arnold 6 hours ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

bookmarks

100% of my bookmarks have disappeared. I tried backing up to older version a month ago and still no bookmarks were found. I had over 2000 bookmarks. any suggestions?? Ma… (read more)

100% of my bookmarks have disappeared. I tried backing up to older version a month ago and still no bookmarks were found. I had over 2000 bookmarks. any suggestions?? Marty

Asked by Marty 4 hours ago

Last reply by jscher2000 - Support Volunteer 4 hours ago

Xfinity Streaming

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity… (read more)

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity Streaming does not open. I receive my Comcast email through FireFox but when it comes to streaming content, the Xfinity logo just sits there and does not open.

Asked by Royce Saunders 3 days ago

Last reply by drdata 8 hours ago

No paste as image in Outlook Web Access

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox t… (read more)

When pasting an image from the clipboard in Outlook Web Access in Edge there's right mouse button option to "Paste as Image". This places the image inline. In Firefox there's no option like this.

Safe mode (troubleshooting mode) doesn't fix this. Ctrl + V or Shift + Ctrl + V doesn't fix it. Shift RMB to get Firefox menu does show Paste and Paste without formatting but it doesn't paste any inline image.

I've attached a screenshot of Edge and Firefox with the Outlook context menu and Firefox context menu.

Firefox version: 140.0.4 (64-bit) Edge version: 138.0.3351.83 (Official build) (64-bit)

Asked by BlorgPidgeon 16 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago

Cannot submit feedback

I'm trying to report a rogue version of this add-on, https://addons.mozilla.org/en-US/firefox/feedback/addon/%7B5c474add-03f0-4c67-9479-f32939d7599a%7D/. The actual add-… (read more)

I'm trying to report a rogue version of this add-on, https://addons.mozilla.org/en-US/firefox/feedback/addon/%7B5c474add-03f0-4c67-9479-f32939d7599a%7D/. The actual add-on is fine and works well. Somehow a version, 1.5, got installed and I cannot keep it removed. Whenever I refresh FF, it shows back up. I cannot find any reference to this version on GitHub or on the extensions page. I have uninstalled FF and refreshed it. Nothing works. It keeps coming back. I also looked in the side-install directory, but there were no extensions there. If I remove the extension under the Add-ons Manager, it removes it and I can install it and it installs the correct version and it works until FF restarts and then the 1.5 version shows back up.

Asked by gwolbr 12 hours ago

Last reply by jscher2000 - Support Volunteer 11 hours ago