Firefox Community Forum

PLEASE HELP! I allowed Avast to do a "clean up" this week. That usually entailed a "scan" for viruses. NOT ANYMORE! My computer is really messed up! I just tried to delete Avast, and even though I hate to see ads, I think their Ad Blocker is messing up my PC. I just noticed that when I asked what I thought was FIREFOX a question, the answers were supplied by an entity called THLIOKNI. WTF is THAT?????? Seriously, what is happening to my relatively NEW PC--had to buy a new CPU in October of 2023. And I've always used Firefox. But WINDOWS 11 is the operating system on this PC, and it is NOT compatible with Firefox apparently! I'm an elderly woman and I cannot handle this stress! What I also noticed is that I read Substack writers and depend on them for accurate description of current political and social news, but now I can't access the "like" buttons on commentators. Is that a Substack issue (I don't think so!), or is it something to do with the Avast "clean up?" WHAT ON EARTH IS THLIOKNI and how the hell did that get on my computer? PLEASE ADVISE ASAP! And I sincerely hope a REAL PERSON reads this! I do not want a million responses from other readers at other times, I want to hear from a REAL PERSON! You have my e-mail address. Catherine O'Kelly

I have tried many times to download and install firefox but when I try to install it, and sait for what seems to be theinstallation process to finish, I keep getting a page that says invalid URL.

How can I insall the prowser?

Actually, I used to have it on my computer but somehow I cannot find it. [email removed]@aol.com

where is the new search icon...i don't see it on/near the address bar on my firefox browser.....u say the new icon allows the user to choose which search engine to use but where is the icon?

Some websites I can get to load a page but then cannot access any other part of that website. A good example is Flickr which I can access initially but almost immediately it is part greyed out. Screenshot attached. I can access these sites on Edge with no problem.

Suddenly my outlook account stopped working, unable to do anything, emails disappeared, is this a problem related to Microsoft Windows 11 connection? Couldn't get through to microsoft help. What can I do?

I have a brand new Windows 11 gaming PC. My primary sound output is working fine for the PC, but when I play sound from a Firefox window, I hear nothing. Must be a simple setting, but where do I find it?

I am repeatedly getting this pop up window after starting my computer and selecting the Firefox icon in the toolbar to start the browser. When using the Firefox browser I always update Firefox when prompted, so it should be the latest version, unlike what it states in the popup window. If I want to use the browser, I have to sign in to the browser and sync my data and I have to re load all my tabs from my history. It is time consuming to the point where my colleagues who were using Firefox have uninstalled Firefox and are now using a different browser. I could do the same...but I want a solution. I'm using Windows 11.

Hello: Thanks for creating Firefox. This is my first question after more than a decade using it. I couldn't find proper information about this. This week Firefox started to show a tiny shopping cart icon over the task bar icon of Firefox (image attached). I don´t know what it's and I can't find the functionality that make that appear. So, How do I disable it? I use Firefox everywhere, and I don't like it, specially in my job's laptop as my boss can occasionally see it and it's obviously not work-related in my case. I use chatgpt to get answers and it points to a "Shopping Assistant" feature, but I don't find it. Is it related? The term is so common that I couldn't narrow down to my specific question (what is it and how to disable it)

I use windows 11 and 138.0.4 (64-bit)

Thanks in advance for help

I have read ALL of the help comments of all of the people who posted basically the same thing on Microsoft Community Forum that I could find - and can't find an answer.

I have: Two Laptops - Windows 10 and 11 Use Outlook Live (Hotmail) via Firefox

All Firefox browsers are UP TO DATE - and I have checked all the settings I can find - including about: config on Firefox itself - for some reason Pictures from senders - Yes - those I trust - do NOT show - I checked on Chrome and no problem, Edge no Problem - pictures show on BOTH those browsers - However - I prefer USING FIrefox (I don't like Chrome and only use it if I have to track emails and use THOSE features etc.)- I disabled ANY AD Blockers I have. As for Virus Protection - On Windows 11 I have UltraAV on the Windows 10 just Microsoft Defender - This just started happening.

I DO NOT get any kind of placeholder or a red X or any text saying anything - Just NO pix show in my Inbox.

This DOES NOT happen with the Outlook App on my Android or it seems anywhere else.

Can anyone help me?

Windows 11/Firefox/Google

Firstly, my apologies, but I only have a very basic understanding of computers.

I somehow ended up fiddling with a side bar on the right hand side of my screen, and the next thing I knew I had lost the ability to have multiple tabs open on my screen. I tried google a solution and came up with this:

"View>Cusomise toolbar in browers. Look for the new tab button. If its there, drag it back to the toolbar, typically to the right of the existing tab."

I tried that, but it didn't work. The plus sigh came out on the left rather than the right of my search bar, and every time I clicked it I just got a new page, rather than a new tab being added to the existing one.

I would be grateful if anyone has a solution to this issue.

Something went wrong and I cannot do much. I reset my password but I still cannot enter a new password to enable me to continue. It will not let me see new emails in a netnet.net account. How do I enter a new password?

email: dacherry19@gmail.com OR dcherry@netnet.net (this does not work in Thunderbird now)

I am getting this screen effect when I start trying to play.

Since posting this, I noticed that the dulling effect starts when I click on the screen, and if I then double-click the brightness reverts to normal! So I tried with a wired mouse to see if that was the problem, but no difference so I can rule out the mouse. I'm starting to suspect a browser hijacker or some malware. Only getting the effect on this computer, with only this Firefox browser. My main PC is working normally in the same programme. Very weird.

Often when I start Firefox, instead of downloading the webpage, the pendulum starts moving to and fro while it starts slowly using the memory of my laptop (7.7 GB), until, after a quarter of an hour or more of more, it uses up about 95% of it (I've followed the process on the Task Manager), and then it finally downloads the page, by which time the computer is quite sluggish, and occasionally the laptop is unresponsive, making me switch it off and reboot it. When it doesn't download the page right away I've learned to turn it off, sometimes from the Task Manager, and try again. Then sometimes, somehow, it works OK, I still haven't found out exactly how to do this. Then, once it starts working, to avoid the problem I do not turn it off, and Firefox remains OK as long as I do not reboot the laptop, which I seldom have to do. Does anybody else has this problem? Any ideas?

W 11 May, 2025 update really made my computer unable to go online in any way and I had to restore. But FFox updates to have made it impossible to communicate. My phone has trouble s too. So, how do we make stick telephone permissions for, say: G Voice page https://voice.google.com/u/0/calls now? Thank you

When I'm filling out a form o a website and get to a box for email address, I get a drop-down list of email addresses: some are correct, but some are ones which I no longer use or are are misspelled (from one time that I mistyped it). How can I edit that list to delete this erroneous or no longer used email addresses?

I am unable to receive emails into my Gmail inbox using a normal window. I can send mail but not receive it. I am using a laptop with windows 11. I can use gmail both in and out in a private window. I can use it in Chrome and Edge. It's only Firefox. I've been sending test messages from my Proton account to my gmail account I've disabled all the addons for mail.google.com I don't know anything about pop/imap but I think it must be Firefox settings I've cleared the cache I've tried to sync everything but that only sync between tablet phone and laptop I've asked google for help and gone through the lists including a config check I've closed Firefox and restarted I've restarted my laptop I thought I'd use Private windows and set it all up, signed in on my tabs, saved them to a folder and arranged to start in private using the tabs in that folder but then I had to sign in to everything again when it started. Signing in to Google is a pain in the arse as it is to sign in to X I've spent 6 hours so far...... I've used FF for years, the easy answer is to use Edge but I don't like it that much Please help.