Firefox Support Forum

Can't update to latest version, or access any Mozilla site. Instead I get an Unable to Connect -- try again message. No other websites affected, just Mozilla. Tried running Firefox in recovery mode, same result. Also tried to download an installation package using Chrome. Again, the same error. I'm asking for help on my phone, since doing so on my laptop is denied. Would appreciate assistance.

When I select in Settings>Privacy & Security>History, that a history should never be saved and close the Settings tab, the next time I go to Settings, the option is replaced by the setting, that saves a history according to customisation and there's a check mark to always use the Private Mode. Apparently Firefox doesn't keep or save the setting. I learned from https://support.mozilla.org/de/kb/privater-modus that saving a history according to customisation with the option to always use the Private Mode enabled, is the same as never saving a history, nevertheless it should be possible to keep the setting (as the setting exists). How can I solve the problem?

This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message

Error Platform version 118.0.1 is not compatible with

       MinVersion >= 118.0
       MaxVersion >= 118.0

I have a lot of of Important Book Marks and don't have the bookmarks backed up any where.

I don't remember updating Firefox this morning but could have.

How do I fix and at the same time retain my bookmarks an other information from 118.0 I have a different version an older version Firefox installed on my computer (115.0.2) which I only use for google voice - I am using this installation to ask this question.

Thanks,

Centurylink Webmail will not open in Firefox. Worked yesterday but not today. Can open it on Chrome, Edge, and surprisingly a "Private" Firefox window.

I've made no changes to browsers in the past week so don't believe it is anything I did.

Help, please. Not sure what to try next.

I was just updated to version 118.0.1 which is advertised to contain a webpage translation function. I clicked the show me button which sent me to the Firefox Mexico webpage. However, there's no Translate button/icon in the address bar. I've verified I'm running version 118.0.1 and have rebooted the computer. Still no Translate function observed. Any ideas?

Thanks, Mike P

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero so connections failed. Sometimes my phone speeds were similar but not always. The Speedtest by Oopla desktop app also showed erratic results but often when they were OK the web-based test on Firefox was much worse, with upload speed zero. When I started this Firefox showed upload speed zero. Now Firefox shows upload 18Mbps. This variability keeps happening and is driving me spare, as even emails often fail to go through - I use Thunderbird. I shall see how things go tomorrow and tell you how it is going.

Hello, After the last update (September 2023), I've been having issues with in-game ads being blocked, even with exceptions added and Advanced Tracking options turned off.

I got them to work for a couple of days, but now they're being blocked again. I've cleared cache & cookies, restarted Firefox, reset permissions, all have not helped.

Please advise!

I'm using Windows 10 on an HP PC screenshot of website permissions included

If I have a firefox window open (one or more), exit it, and start again, I can restore the previous session. However, if in between I open private browsing, it for some reason overwrides the session restore history with nothing. Can I somehow a) restore the session afterwards? b) prevent this from happening in the future?

i do not want the new update of firefox, and theres no way to shut off the updates. i can only switch to ask me when to install and manually install, not that i do NOT want to EVER install the latest firefox, because it truly SUCKS. it screwed up all the fonts everywhere on the web, somethings are huge and others are too small to read. i woke up a couple of days ago to an unreadable internet. i had to reinstall the last update before this one, start from scratch with all my passwords and a lot of hours of messing with my computer just to have it bearable and able to read my emails. now it keeps prompting me to install the latest. like every few hours i get an annoying pop up to install the latest. then to get it to go away i had to click on something, that downloaded it even though i dont want it. i seriously may have to switch browsers and abanadon you all completely because thats how bad your latest update is, and thats how much it sucks to not be able to stop it form harassing me every few hours to instal it....with no way to turn it off completely that i do not ever want the latest crap update.

Hola. Mi ordenador tiene Debian 12. Utilizo Firefox 118, instalado a través de Flatpak. El problema que tengo en algunas páginas es que veo las fuentes pixeladas y la impresión es muy defectuosa, hasta el punto de no entender lo que aparece escrito. Esto sólo pasa en algunas páginas.

Si descargo directamente Firefox desde la página de Mozilla y abro la paǵina con una configuración limpia del navegador, las fuentes se ven correctamente; sin embargo, si sincronizo los datos de usuario, instalándose los datos, extensiones y demás las fuentes en determinadas páginas se ven mal.

Desactivé las extensiones pero el problema no se resuelve. Desde una instalación limpia de Firefox instalé una a una las extensiones y complementos, pero no logré reproducir el problema. Borré incluso la caché del navegador, pero nada. Y también sincronicé los datos de usuario en una instalación de Firefox en Fedora, pero el resultado es también negativo.

Alguna idea?

Gracias.

When I call https://smartvote.payrexx.com/ I get following exception:

Fehler: Gesicherte Verbindung fehlgeschlagen

Beim Verbinden mit smartvote.payrexx.com trat ein Fehler auf. SSL hat einen Eintrag erhalten, der die maximal erlaubte Länge überschritten hat.

Fehlercode: SSL_ERROR_RX_RECORD_TOO_LONG

   Die Website kann nicht angezeigt werden, da die Authentizität der erhaltenen Daten nicht verifiziert werden konnte.
   Kontaktieren Sie bitte den Inhaber der Website, um ihn über dieses Problem zu informieren.

None of the "solutions" I've found so far did work. -clear browser cache -clear browser history -restart firefox

I have 2 extensions: DuckDuckGo Privacy essentials GData Web Protection

Firefox: 118.0.1 (64-Bit) OS: Win 11 with latest updates

I have been using the Walgreens web site to manage my many prescriptions without problems. Now, most of the Walgreens web site still works but the two menu options that need to display my personal prescription details fail with the display "Sorry, an unexpected error occurred. Please try again later." I initially thought that a Walgreens update might be in progress so just waited. Walgreens support gave me the same answer that there was probably web site maintenance in progress. After 4 days of the same problem and answer, I ported enough information to login in to Walgreens with the Microsoft Edge browser and access to my prescription information worked without a problem. I believe this problem with Firefox started around the time I updated to 117.0.1 but I might not have this perfectly correct. I was just notified to update to 118.0 and did so. Firefox access still fails and Edge access still works. Thanks for any help you can provide. Windows 10

A few months ago, an automatic feature in bookmarks quit working. It used to be that when you bookmarked a page you would be prompted about what bookmarks folder you wanted to put it in. That suddenly quit working. Now, after you bookmark a page, you have to go into "Manage Bookmarks" then move it to the folder you want. I can't find a setting that would bring that back. Was this a change that was deliberately made in an update or is it just a glitch that happened somewhere along the line? If that feature was removed, I'd like to know why. It doesn't make sense.

Is there a way to stop Firefox from creating a desktop shortcut every time it updates? It is just desktop clutter for a lot of people, especially since Firefox is pinned to the taskbar anyhow.

I use 50+ Add-Ons on Firefox. I would like see all the Add-Ons I gave permission to work in Private Mode, all in one page. Is there a Settings page that shows all Add-On permissions to shown in one place?

So far I've been clicking on each Add-On, one by one. It becomes very tedious to manage them when you have no other choice.

Thanks, Cheers!