Firefox unexpectedly exits
In the last couple of days, Firefox has started unexpectedly exiting. It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - bu… (read more)
In the last couple of days, Firefox has started unexpectedly exiting.
It doesn't show an error message on screen or create a Firefox crash report - it just vanishes - but it does create a WER log and entry in the Windows Application error log. It doesn't necessarily exit when it has the focus in response to user interaction - some times I'll be doing something else, and try to tab back to Firefox, and it's just gone. Mean time between crashes is about 30 minutes - not "instantly" or "on startup" but enough to be unlivable with.
I have reinstalled Firefox, checked that it is up to date (73.0.1 (64-bit)), and disabled all my plugins except 1Password (I can't really use a browser without the 1Password plugin so if it doesn't work with it on, it's the same as it not working at all)
Some WER log files for example:
https://pastebin.com/hCYpgRnJ https://pastebin.com/GczJg6xV https://pastebin.com/65xDaCrU
and here's a windows application log entry:
Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0
Problem signature: P1: firefox.exe P2: 73.0.1.7352 P3: 5e4abc33 P4: ntdll.dll P5: 10.0.18362.657 P6: 64d10ee0 P7: c0000005 P8: 000000000003c900 P9: P10:
Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF67.tmp.WERInternalMetadata.xml
These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_firefox.exe_5842855acf56b951933ad221b8aefc848d0bf9_fd4a202a_cfe131be-ac4c-4c84-aaf1-565f6edc013e
Analysis symbol: Rechecking for solution: 0 Report Id: a6d3bb6e-585f-4a9e-bf89-80d4b12d5fc0 Report Status: 131172 Hashed bucket: Cab Guid: 0
and here's the systme metadata file
<WERReportMetadata> <OSVersionInformation> <WindowsNTVersion>10.0</WindowsNTVersion> <Build>18362</Build> <Product>(0x31): Windows 10 Pro N</Product> <Edition>ProfessionalN</Edition> <BuildString>18362.657.amd64fre.19h1_release.190318-1202</BuildString> <Revision>657</Revision> <Flavor>Multiprocessor Free</Flavor> <Architecture>X64</Architecture> <LCID>2057</LCID> </OSVersionInformation> <ProblemSignatures> <EventType>APPCRASH</EventType> <Parameter0>firefox.exe</Parameter0> <Parameter1>73.0.1.7352</Parameter1> <Parameter2>5e4abc33</Parameter2> <Parameter3>ntdll.dll</Parameter3> <Parameter4>10.0.18362.657</Parameter4> <Parameter5>64d10ee0</Parameter5> <Parameter6>c0000005</Parameter6> <Parameter7>000000000003c900</Parameter7> </ProblemSignatures> <DynamicSignatures> <Parameter1>10.0.18362.2.0.0.256.49</Parameter1> <Parameter2>2057</Parameter2> <Parameter22>0000</Parameter22> <Parameter23>00000000000000000000000000000000</Parameter23> <Parameter24>0000</Parameter24> <Parameter25>00000000000000000000000000000000</Parameter25> </DynamicSignatures> <SystemInformation> <MID>85361BF0-48E9-4BB8-A01E-1DFE00E50316</MID> <SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer> <SystemProductName>Z97N-WIFI</SystemProductName> <BIOSVersion>F7</BIOSVersion> <OSInstallDate>1571139164</OSInstallDate> <OSInstallTime>2019-10-15T11:32:43Z</OSInstallTime> <TimeZoneBias>00:00</TimeZoneBias> </SystemInformation> <SecureBootState> <UEFISecureBootEnabled>0</UEFISecureBootEnabled> </SecureBootState> <ReportInformation> <Guid>cfe131be-ac4c-4c84-aaf1-565f6edc013e</Guid> <CreationTime>2020-02-26T10:20:20Z</CreationTime> </ReportInformation> </WERReportMetadata>
Firefox
Why does FF, since update 59, always freeze
Why does FF, since update 59, always freeze when I am trying to save web pages? Most times the download fails and I have to retry until it works. I can't use the bro… (read more)
Why does FF, since update 59, always freeze when I am trying to save web pages? Most times the download fails and I have to retry until it works. I can't use the browser until the download is complete. Sometimes the download is not the same as the web page. Looks totally different like a word document,
Firefox crashes. Couldn't load XPCOM. Clean reinstall didn't help
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Firefox crashes. Couldn't load XPCOM. Clean reinstall didn't help. Scanned with antivirus - no malwares. Just found and deleted avery file\folder with "Mozilla" in it, cleaned the regystry - no luck... please help me
firefox user profile grows too much disk space
the directory "logs" in /home/user/.mozilla/firefox/user_profile/weave/logs is full of error logs, and keep growing.
how can i stop this? thanks!
Problems with Firefox Windows on Mac
My Firefox windows is following over to all my desks. I haven't had this problem before updating Firefox and don't have this problems with other applications.
Firefox doesn't load websites in tabs
Since the new update firefox often doesn't load a website in a tab. I will open a few bookmarks in news tabs and most of the time they don't load. I will open in a new ta… (read more)
Since the new update firefox often doesn't load a website in a tab.
I will open a few bookmarks in news tabs and most of the time they don't load.
I will open in a new tab but the tab won't open the site.
I open my firefox and the saves tabs don't load the websites.
I have to either click in the web address section and press enter and sometimes it loads it but other times sites like twitter never load ...Chrome works find with all websites. Shall I uninstall Firefox?
I have refreshed Firefox and it hasn't fixed the issue. ...it's just the latest update that is super buggy.
Randomly can't create, move, or delete bookmarks on desktop without restarting FF
Randomly, though seemingly after closing too many tabs in a short amount of time (but I can't say with certainty that it's related, just that it seems to be the only conn… (read more)
Randomly, though seemingly after closing too many tabs in a short amount of time (but I can't say with certainty that it's related, just that it seems to be the only connection I can see), I suddenly lose the ability to create, delete, or move bookmarks. I can edit pre-existing bookmarks at first, and I can make new bookmarks by pressing the "Bookmark this page" star, but cannot change where that bookmark is placed, and after doing that just once that I can no longer edit any bookmarks. Sync still works and bookmarks can be changed in Firefox mobile and synced with the bugged desktop session. "Verify integrity" shows no problems while this is active, and the browser console does not show any errors while trying to edit bookmarks. No other aspects of the browser seem to be affected. Restarting Firefox fixes the issue.
This has only been occurring over the last month and has never occurred that I can remember before this February. Deleting my profile, redoing my bookmarks, and even totally deleting all AppData Folders and my account and starting totally from scratch has not fixed the issue. There are no unusual characters in my user folder's name. Other people who have experienced this bug have had errors show up in verify integrity, so if anyone knows anything else that might cause this I'd appreciate the help.
couldn't load xpcom
I have reinstalled FF a number of times after deleting Mozilla Firefox folder from Program Files Folder. After running the setup 74.0.exe file, FF loads and I use it repe… (read more)
I have reinstalled FF a number of times after deleting Mozilla Firefox folder from Program Files Folder. After running the setup 74.0.exe file, FF loads and I use it repeatedly during the day. Next day the same problem occurs "couldnt load XPCOM". I did add Mozilla Firefox to my Malwarebytes Allow list, but no effect on the problem. Any help is appreciated. Richard rrbryant@mst.edu
small fraction of a line when clicking on a link on my web page and then return from that link
I have programmed a website (with partial use of Xara js code). On one page I have a link to impressum, data privacy etc. When I click one of the links and then return to… (read more)
I have programmed a website (with partial use of Xara js code). On one page I have a link to impressum, data privacy etc. When I click one of the links and then return to previous page with "back", I get a small line at a position where no element is located. The line is connected with the last link selected as it changes color when hovering with the mouse over the button.
It seems that the effect appears only in Firefox and not in every installation, and neither in IE11 nor Edge nor Chrome. I have observed the same effect also on my mobile (Samsung S9). The line can be seen in the attached picture. For your developers I can also provide the link to that specific page if necessary.
Every other tab does not work
This has gone on for months now, but I was patient because I figured other people would also see it and solve it. Alas, no. I am running 74.0 (64-bit) on Win7 Home Premi… (read more)
This has gone on for months now, but I was patient because I figured other people would also see it and solve it. Alas, no.
I am running 74.0 (64-bit) on Win7 Home Premium SP1.
Only every other tab that I create works. The URL simply remains in the address bar and nothing can persuade the browser to contact it (e.g., Enter, ctrl-R). If I repeat whatever action caused the invalid tab, I get a new tab and it works fine. There is no difference how I open the tab: click a hyperlink in Thunderbird, ctrl-click a hyperlink on a webpage, right-click+open_in_new_tab on a hyperlink on a web page.
While we're on the every-other pattern... The browser has trouble coming up in a workable condition after boot; I currently blame that on overly-aggressive A/V behavior but it does work after I close it and restart it.
Has anyone else seen behavior like this?
Problem after uninstalling microsoft office
Good day! I installed Microsoft office to test it, but I was not happy with it and I removed it. After removing it it seems that some Windows component was uninstalled to… (read more)
Good day!
I installed Microsoft office to test it, but I was not happy with it and I removed it.
After removing it it seems that some Windows component was uninstalled too, the java script and css parts of pages do not work.
Example when I log out of some sites or when I make a bank payment, the payment fails as the last page never loads.
I get a blank page on FB when I try to go there on my PC but no problem on my android smart phone
I use fire for browser on my PC and just today when I click on the FB icon it goes to my home page but it is blank. I do not have any problems using FB on my smart phone … (read more)
I use fire for browser on my PC and just today when I click on the FB icon it goes to my home page but it is blank. I do not have any problems using FB on my smart phone
Firefox won't open with maximized window after login, and it happens across different Windows OS.
Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing defa… (read more)
Firefox will never ever open in maximized window after I log in with my Firefox account and make some changes to the toolbars. Advanced properties to make maximizing default won't work either. It hasn't worked for many Firefox versions I've tried and that caused me to use Chrome. But if you manage to fix this problem, I'll be more than happy to stick with Firefox.
can't download from Play Store
duplicate of https://support.mozilla.org/en-US/questions/1283167 Having trouble downloading from Play Store. Nothing happens when I try to update YouTube or update Firefo… (read more)
duplicate of https://support.mozilla.org/en-US/questions/1283167
Having trouble downloading from Play Store. Nothing happens when I try to update YouTube or update Firefox.
Firefox crashes when I minimize window being presented in Google Meet. How do I fix/prevent this from happening?
Description of the problem is as follows: 1) I start a presentation on Google Meet 2) I choose to present one of my open windows (*not* entire screen) 3) window is being … (read more)
Description of the problem is as follows: 1) I start a presentation on Google Meet 2) I choose to present one of my open windows (*not* entire screen) 3) window is being presented, just fine, 4) If I *minimize* the window being presented, the tab crashes. 5) the problem does not occur if I present the entire screen, rather it has to do with the window being presented becoming minimized.
Win10/drivers/Firefox all up to date - problem persists even in Firefox's Safe Mode.
I can't get Firefox to start at all on my Mac. I've updated my system, uninstalled & reinstalled multiple times, and deleted my profile. Fix?
As the question says. I updated my Mac (2018 MacBook Pro) to the most recent OS (Catalina), I've uninstalled and reinstalled Firefox like 6 times, cleared my trash and an… (read more)
As the question says. I updated my Mac (2018 MacBook Pro) to the most recent OS (Catalina), I've uninstalled and reinstalled Firefox like 6 times, cleared my trash and any and all Firefox files, and deleted all profiles, made a new default one, and then deleted that one when it still wouldn't start, and restarted my laptop more than once. I cannot seem to get it to start no matter what I do! I've tried every fix I can find online. Every time I try to launch Firefox, it appears in the dash for a second and immediately shuts down. Trying to start in Safe Mode doesn't work either. Firefox used to work, but then I force quit it *once* because I was quitting all applications I wasn't using. Now it won't work at all no matter what I do. How do I fix this?
Crashing and Glitching Images
So Firefox has been behaving quite unusually bad for me as of lately. It has been momentarily freezing/lagging whenever I view 1080 HD Youtube videos, or whenever I view … (read more)
So Firefox has been behaving quite unusually bad for me as of lately. It has been momentarily freezing/lagging whenever I view 1080 HD Youtube videos, or whenever I view a graphics intensive site, or sometimes even random close out a tab. And when whenever I view Images in a tab, after the crash happens, some times the grey background behind said image is ALL black and when I zoom in and zoom out, there is still a zoom in image glitch behind the real image when it's zoomed out.
And now whenever I view a site, namely one that is on a PJJ.cc server... A chatroom which I own seems to be glitching on Firefox and not on any other browser as far as I know. On the side panel, is supposed to have a background JPG which is a brick wallpaper, but it's all black... However, when I either shrink the browser, or switch over to another tab and back to that one, it appears loaded in.
I tried refreshing the browser, that didn't work. I tried uninstalling and doing a clean install... that didn't work either.
Can someone tell me WHAT is exactly going on and if this can be fixed, or if it will be fixed during the next update?
change email address
My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the… (read more)
My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the old one what do i do?
Can't Delete Bookmarks
After refreshing Firefox because of a different (and now solved) problem, I restored my Old Firefox Data to recover my customization settings. The problem from before rem… (read more)
After refreshing Firefox because of a different (and now solved) problem, I restored my Old Firefox Data to recover my customization settings. The problem from before remained solved as well, so don't worry about that. The only problem is that now, for whatever reason, I can't delete any bookmarks. I can still add and edit bookmarks, but I can't outright delete them. My version is 73.0.1 (64-bit).
I've gone to about:support and checked Places Database. This is what it gave me:
> Task: checkIntegrity - Unable to check favicons.sqlite integrity: Error: Error(s) encountered during statement execution: database disk image is malformed > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.
A solution that I've seen elsewhere is to delete the "places.sqlite" file after closing Firefox and letting it reset, but that hasn't worked. Again, I can add and edit bookmarks, just not delete them. It doesn't matter where I try to delete them from (within the browser), and they all still link to the right places. It's not an emergency, but I'd appreciate help with this.
client certificate on smartcard leads to SEC_ERROR_LIBRARY_FAILURE
SSL client certificates do not work on Firefox 74.0 64-bit (Windows 10) and smartcards as expected. The smartcard gets accessed via PKCS #11 library. When the client cert… (read more)
SSL client certificates do not work on Firefox 74.0 64-bit (Windows 10) and smartcards as expected. The smartcard gets accessed via PKCS #11 library.
When the client certificate is placed into the software security module, Firefox can send it to the requesting web server and it works as expected.
Once the very same certificate was successfully imported into a smartcard and removed from the software security module, authentication fails in Firefox with "SEC_ERROR_LIBRARY_FAILURE". The nginx web server reports: SSL_do_handshake() failed (SSL: error:14094438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error:SSL alert number 80) while SSL handshaking, client: xxx.xxx.xxx.xxx, server: 0.0.0.0:443
When using Chrome, the same client certificate from the same smartcard gets used and successfully connects to the web server.
Is there a known issue for this? How can this problem be narrowed down? Is there some kind of debug log file to get further information?