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  • Archived

Keep getting "Mozilla Crash Reporter"

Upon exit from Firefox (IE, click "X" in the window-pane) I get the Mozilla crash reporter: We're Sorry. Firefox had a problem and crashed. We'll try to restore your t… (read more)

Upon exit from Firefox (IE, click "X" in the window-pane) I get the Mozilla crash reporter: We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. I then fill out the info to contact me about this problem. I also get this message (sometimes) when I request a page be printed out. This second problem is VERY annoying because I have to bring firefox back up and get to the page to print all over again. So I uninstalled firefox and downloaded a new copy and installed it. I get the same results. This is SO frustrating. How do I fix this? I'm running a PC with an i5-4430 processor, 8GB of memory, and a 1TB hard drive, and Windows 10 (upgraded from 8.1 - firefox was working fine on 8.1)

So far no one has contacted me and I've been doing this for almost 2 weeks now. BTW: I used the same email address.

Asked by 34tm16ff 4 years ago

Last reply by FredMcD 4 years ago

  • Solved
  • Archived

Firefox crashes since updating to Windows 10

I'm using Firefox for years and never had any problem. Now I updated to winows 10 and from that day on I very often have crahses, mostly by closing firefox, but sometimes… (read more)

I'm using Firefox for years and never had any problem. Now I updated to winows 10 and from that day on I very often have crahses, mostly by closing firefox, but sometimes also during downloads and aother actions. I recreated, and deinstalled firefox as recommended but nothing changed. My last crashreport was: bp-0752ba0c-bf92-4e26-a0db-75a4f2151105

What can I do now?

Asked by woher 4 years ago

Answered by philipp 4 years ago

  • Archived

Firefox crashes contilually when downloading any file even in safe mode

Firefox continually crashes when downloading any file. Tested again using safe mode. This has been happening for the past 4 weeks regardless of upgrade of firefox, unin… (read more)

Firefox continually crashes when downloading any file. Tested again using safe mode. This has been happening for the past 4 weeks regardless of upgrade of firefox, uninstall/reinstall of latest version or downgrade to older version.


Going to chrome unless this is resolved!!!!!

NOT HAPPY JAN!!!!!

Asked by 8lucifer 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox Crash or Crash View

In the last months Mozilla Firefox either keeps crashing or, when starting Firefox, brings the crash view. This rather annoying and I do no, unless I really have to, move… (read more)

In the last months Mozilla Firefox either keeps crashing or, when starting Firefox, brings the crash view. This rather annoying and I do no, unless I really have to, move to another browser. The latest submitted crash report is: Crash ID: bp-9df36bd2-2981-472d-860f-78ced2151011 Please let me know if you need the crash file in order to help me on this and where I can find the file. Thank you.

Asked by gcarne 4 years ago

Last reply by FredMcD 4 years ago

  • Solved
  • Archived

Firefox crashes

Application Basics Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/201001… (read more)

Application Basics


Name: Firefox Version: 41.0.1 Build ID: 20150929144111 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-dcd2f304-a0f6-4b9d-a0a3-afe3a2151008 Submitted: 20 minutes ago

Report ID: bp-00328979-fa10-429c-a73f-55fd72151008 Submitted: 2 hours ago

Report ID: bp-f87567d0-d559-4cad-9f6a-664a22151008 Submitted: 2 hours ago

Report ID: bp-94dd6569-44fa-4149-8907-090162151008 Submitted: 2 hours ago

Report ID: bp-bbf9ea27-16ba-4798-935f-abf0b2151008 Submitted: 3 hours ago

Report ID: bp-79f7e09c-7897-4e8e-b5f4-289a22151007 Submitted: 14 hours ago

Report ID: bp-bbf3dda4-4d63-4442-bbdd-2a3662151006 Submitted: 2 days ago

Report ID: bp-d7f73da5-9b41-430b-87aa-4ded42151006 Submitted: 2 days ago

Report ID: bp-e4c000a5-1781-4c31-98fc-1f9e42151006 Submitted: 2 days ago

Report ID: bp-7f7a7851-081a-466c-91fc-87b712151006 Submitted: 2 days ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Nimbus Screen Capture - editable screenshots. Version: 6.6.1 Enabled: true ID: nimbusscreencaptureff@everhelper.me

Name: IDM CC Version: 7.3.100 Enabled: false ID: mozilla_cc@internetdownloadmanager.com

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 630M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 2048 Asynchronous Pan/Zoom: none Device ID: 0x0166 Device ID (GPU #2): 0x0de9 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10240.16430) Driver Date: 6-16-2015 Driver Date (GPU #2): 7-22-2015 Driver Version: 10.18.10.4242 Driver Version (GPU #2): 10.18.13.5362 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Subsys ID (GPU #2): 00000000 Supports Hardware H264 Decoding: true Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 630M Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150929144111 browser.startup.homepage_override.buildID: 20150929144111 browser.startup.homepage_override.mstone: 41.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0.1 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 41.0.1 gfx.driver-init.deviceID: 0x0166 gfx.driver-init.driverVersion: 10.18.10.4242 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1444284039 media.gmp-eme-adobe.version: 13 media.gmp-gmpopenh264.lastUpdate: 1444284048 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150929144111 media.gmp-manager.lastCheck: 1444284017 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 99549 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Asked by josemon17 4 years ago

Answered by FredMcD 4 years ago

  • Solved
  • Archived

Firefox crashes

Ever since upgrading to Windows 10 Firefox crashes. It doesn't crash when doing the same thing, just appears to crash when it wants to. I've tried refreshing the install,… (read more)

Asked by jameunier 4 years ago

Answered by philipp 4 years ago

  • Archived

Firefox keeps crashing after I have updated to Windows 10

Ever since I have updated to Windows 10 Firefox keeps crashing. It was initially whenever I closed the browser down, but now it's happening all the time, when new windows… (read more)

Ever since I have updated to Windows 10 Firefox keeps crashing. It was initially whenever I closed the browser down, but now it's happening all the time, when new windows pop up, when submitting forms, when downloading documents to save, or opening documents in PDF, or just randomly in the middle of reading a website. I have gone through and made sure all Adobe and Java updates are correct, I have uninstalled and reinstalled Firefox but nothing has helped.

Here are the last 10 BP entries from my crash report as I've seen requested in other Questions that are still yet to be answered.

bp-541c6ee5-2caa-4524-96aa-4e0302150902 2/09/2015 7:36 PM bp-fbede3d6-62a7-45b5-8d4c-c8b712150902 2/09/2015 7:36 PM bp-5a9667ff-689e-4243-94cd-ee3062150902 2/09/2015 7:21 PM bp-1c027423-a738-499c-af77-69d8c2150902 2/09/2015 7:15 PM bp-c9370d42-33be-4ab1-bb1f-c7db62150902 2/09/2015 7:14 PM bp-8df37ab2-17c8-497d-b557-e68782150814 14/08/2015 1:26 PM bp-77c3c07f-1810-4e07-9c0a-cb5e32150814 14/08/2015 1:25 PM bp-42cf0c6b-a941-4457-9f03-f507b2150813 13/08/2015 8:36 PM bp-04706cf2-dab2-4389-93b5-a57642150813 13/08/2015 3:35 PM bp-0e97a55f-1003-43a5-90df-510802150724 24/07/2015 12:38 PM


I really enjoy Firefox and don't want to have to change to another browser, but if this isn't fixed very soon then I'll have no choice but to get rid of it.

Asked by MickeyB23 4 years ago

Last reply by philipp 4 years ago

  • Solved
  • Archived

Firefox crashes since updated to Window 10

Since I updated to window 10, the firefox crashes whenever I close a firefox browser. Please kindly refer to the attached image, which is the crash report notification. I… (read more)

Since I updated to window 10, the firefox crashes whenever I close a firefox browser. Please kindly refer to the attached image, which is the crash report notification.

I am using the up to date firefox (40.0.3) and there is no problem in chrome.

Here are a few crash reports:

6cadc88c-8b3e-4a9a-813a-769fff9d83bf 8/31/2015 10:22 PM bp-60d04e2a-721f-4166-8652-b47752150831 8/31/2015 10:22 PM bp-e701196d-ed68-4dc6-8ca8-4e7af2150831 8/31/2015 8:36 PM bp-21eb4aec-6238-478e-8ed6-15c632150829 8/30/2015 2:18 AM bp-bf0734ad-5446-4074-b274-8b43c2150829 8/29/2015 11:20 PM bp-658198d6-6302-4fde-b05b-b05b92150829 8/29/2015 7:17 PM bp-46617a38-3969-413b-b848-fe5b62150828 8/28/2015 11:12 PM bp-8174bfeb-c0aa-4ab1-97af-63aee2150827 8/28/2015 1:05 AM bp-52be91e6-27ac-40f0-b62b-6a9c92150825 8/26/2015 12:43 AM bp-9bdd19e8-9451-4d06-af37-fc35d2150824

Thank you very much!

Asked by Jun_M 4 years ago

Answered by philipp 4 years ago