Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What is causing flash sites not to work?

  • 4 replies
  • 24 have this problem
  • 4 views
  • Last reply by alanlaxton

more options

After updating to FF 8.0 I no longer can view YouTube or any flash websites. I have the most recent Adobe Upgrades for all of the programs they offer. I have all of my add-ons updated.

After updating to FF 8.0 I no longer can view YouTube or any flash websites. I have the most recent Adobe Upgrades for all of the programs they offer. I have all of my add-ons updated.

Chosen solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 👍 6

All Replies (4)

more options

Do you see the Flash plugin in Tools > Add-ons > Plugins and on the about:plugins page (via the location bar)?

What does the Adobe test page say?

Modified by cor-el

more options

Yes I do and all of the tests I've performed are all updated and installed. Also, for some reason I just found out that Yahoo! Mail doesn't work either. So it may not just be flash. I can't compose, reply, or open external links from Yahoo! Mail.

more options

Chosen Solution

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

Thanks cor-el.......everything is workin now