Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

For the last year, I have to refresh my browser to load certain normal pages...IE opens them, but not Firefox. I also have extreme difficulties loading video from sites including YouTube, Yahoo, etc. I open them in IE just fine. I update all the time.

  • 1 reply
  • 16 have this problem
  • 8 views
  • Last reply by cor-el

more options

For the last year, I have to refresh my browser to load certain normal pages...IE opens them, but not Firefox. I also have extreme difficulties loading video from sites including YouTube, Yahoo, etc. I open them in IE just fine. I update all the time.

For the last year, I have to refresh my browser to load certain normal pages...IE opens them, but not Firefox. I also have extreme difficulties loading video from sites including YouTube, Yahoo, etc. I open them in IE just fine. I update all the time.

All Replies (1)

more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems


Your plugins list shows outdated plugin(s) with known security and stability risks.

  • Java Plug-in 1.6.0_07 for Netscape Navigator (DLL Helper)

Update the Java plugin to the latest version.