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Pop-up blocked

  • 9 replies
  • 0 have this problem
  • Last reply by cor-el

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My Firefox is the most recent version 126. I am having trouble with pop-ups being blocked. I have added the website to the pop-up exception list. When I go to the site, it shows me the little icon showing I have added exceptions for this site. However; the pop-up still gets blocked.

The site is: https://www.foxit.com/ I try clicking the Log In drop down then Foxit Account. Before this would pop-up the log in screen for the site but since version 125, it does not. I just updated to version 126 to see if that resolved it before creating this post but it didn't. Thus I am here trying to get help.

My Firefox is the most recent version 126. I am having trouble with pop-ups being blocked. I have added the website to the pop-up exception list. When I go to the site, it shows me the little icon showing I have added exceptions for this site. However; the pop-up still gets blocked. The site is: https://www.foxit.com/ I try clicking the Log In drop down then Foxit Account. Before this would pop-up the log in screen for the site but since version 125, it does not. I just updated to version 126 to see if that resolved it before creating this post but it didn't. Thus I am here trying to get help.
Attached screenshots

All Replies (9)

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Hi Kevin, this popup doesn't actually require an exception because it is generated directly after you click a menu item on the site. So it is strange that you don't get that window

If JavaScript was completely disabled, after you click the menu item, a # would be added to the URL in the address bar. I don't see that in your screenshot, so it's probably not an issue with scripts being blocked.

Could you open the Web Console in the tab with the main page, using Ctrl+Shift+K. You can click the trash can icon at the upper left to clear the existing messages. Then, after trying the menu item again, do any new messages appear in the console?

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@jscher2000 - I tested that theory about the JavaScript. After I do click the Foxit Account it does append an # to the end of the URL. Based on your response I take it JavaScript is disabled. Is there a way to add an exception for that so JavaScript can run on this site?

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Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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Troubleshoot Mode did not work. The site still does not function when using that mode. I believe @jscher2000 was on the right track.

jscher2000 - Support Volunteer said

If JavaScript was completely disabled, after you click the menu item, a # would be added to the URL in the address bar. I don't see that in your screenshot, so it's probably not an issue with scripts being blocked.

Why would JavaScript be disabled for this site though? I checked the about:config in the address bar and the preference javascript.enabled equals True.

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If it helps, I followed @jscher2000 steps about Ctrl-Shift-K and attached are its messages.

Some cookies are misusing the recommended “SameSite“ attribute 15 This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. www.foxit.com Cookie “D41ID” will soon be rejected because it is foreign and does not have the “Partitioned“ attribute. sync Cookie “D41IDT” will soon be rejected because it is foreign and does not have the “Partitioned“ attribute. sync Script from “https://id.rlcdn.com/712087.gif?cparams=c59091d6df0e4597919fb5dde57e256d-fb27e3732cf342df8a0e72d2f1767f33-1-723-paapi8916” was blocked because of a disallowed MIME type (“image/gif”). www.foxit.com Uncaught ReferenceError: foxitApp is not defined

   <anonymous> https://www.foxit.com/ line 1 > injectedScript:2
   activateScript https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   s https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   u https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   s https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   u https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   s https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   u https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   x https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   runOnLoad https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   runOnLoad https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   x https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   <anonymous> https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   <anonymous> https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   <anonymous> https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1

line 1 > injectedScript:2:9 Uncaught ReferenceError: $ is not defined

   <anonymous> https://www.foxit.com/ line 1 > injectedScript:33
   activateScript https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   s https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   u https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   s https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   u https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   s https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   u https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   s https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   u https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   n https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   run https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   x https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   runOnLoad https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   runOnLoad https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   x https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   <anonymous> https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   <anonymous> https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1
   <anonymous> https://www.foxit.com/cdn-cgi/scripts/7d0fa10a/cloudflare-static/rocket-loader.min.js:1

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This works for me with browser.link.open_newwindow.restriction set to 2 (diverted to popup window) and with set to 0 (diverted to a new tab) and it issues openLoginWindow() Is this function defined if you paste openLoginWindow in the Web Console?

  • function openLoginWindow(from, force)

Boot the computer into Windows Safe Mode with network support to see if that has effect in case security software is blocking this popup.

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I set the browser.link.open_newwindow.restriction to 0 it was set to 2. When I search for openLoginWindow the value for that is True. But the log in screen still does not open in the new tab. I am not sure what you mean by

cor-el said

Is this function defined if you paste openLoginWindow in the Web Console?
  • function openLoginWindow(from, force)

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I probably should also mention that safe mode did not work since you mentioned that too.

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That second screenshot shows about:config. You need to check in the Web Console to is if openLoginWindow is defined.

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