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Connect to web site

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  • Last reply by cor-el

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I can not connect to www.citi.com any longer. How can I fix this broken link?

I can not connect to www.citi.com any longer. How can I fix this broken link?

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Hi

What happens when you try to visit that site (it opens fine for me)? Is there any error message?

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It opens for a flash and then says Bad Request. It has happened every time (at least 10 times) on Firefox. Prior to a few months ago, it worked fine. The link works on Safari, but I prefer Firefox. what can I do?

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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window