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can't log into a certain website with newest firefox

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  • 1 has this problem
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  • Last reply by wagnerel

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I just bought a new laptop and installed the firefox browser on it. I was trying to log into my account for Elder Scrolls online so I could download the game onto my new machine, but the sign in window would blink and a little white box in the lower left would briefly read "javascript;"

I have no trouble logging on to my account from the site on my older computer, which presumably does not (yet) have the same version of firefox as the newer machine. I was able to log in to the ESO site from my new computer via chrome, so at least I can download the game.

But I'm puzzled as to why Firefox is suddenly incompatible with this site when it never has been before to my knowledge.

I just bought a new laptop and installed the firefox browser on it. I was trying to log into my account for Elder Scrolls online so I could download the game onto my new machine, but the sign in window would blink and a little white box in the lower left would briefly read "javascript;" I have no trouble logging on to my account from the site on my older computer, which presumably does not (yet) have the same version of firefox as the newer machine. I was able to log in to the ESO site from my new computer via chrome, so at least I can download the game. But I'm puzzled as to why Firefox is suddenly incompatible with this site when it never has been before to my knowledge.

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If you see the "javascript;" placeholder if you hover a link then the actual action is done via a JavaScript onclick handler. If that isn't working then this is either a problem with the website that doesn't support Firefox or you block this via an extension or otherwise.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click the shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Modified by cor-el

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I have now tried these things, but it still isn't letting me log into my account on elder scrolls online.

I can log on from this new computer via chrome, so I don't think it's an issue with the computer. I tried reinstalling firefox and starting it in trouble shooting mode. That doesn't help either. I cleared my cache and cookies, I made sure the purple shield was turned off on this site etc.

I would like to upload a screen shot to show you what is happening on my end when I try to sign onto the site in question, but unfortunately the one I took is too large and there doesn't seem to be a way to shrink it via paint or the onboard photo editing program windows defaults to.

The site that is causing issues for firefox is as follows. I have contacted the ESO support people too and sent them specs from my computer, but as this seems to be a firefox specific issue, I don't think they will be able to do much.

https://account.elderscrollsonline.com/login

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