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Cannot sign in to Firefox Sync

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

Stephy
Stephy
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Hi. I was running into issues with my bookmarks menu bar not showing up. I tried hiding it and re-showing it. Didn't work. I restarted my computer. Still the same. So I uninstalled Firefox. After re-installing it, I tried to log in to my Firefox account to sync everything, but the sign in button just turns into a spinning wheel and above my profile picture and email address, it says "working...". It is just stuck like that. I've tried quitting out and doing it again. Still the same. I restarted my computer as well. Still the same. How can I fix this?

Hi. I was running into issues with my bookmarks menu bar not showing up. I tried hiding it and re-showing it. Didn't work. I restarted my computer. Still the same. So I uninstalled Firefox. After re-installing it, I tried to log in to my Firefox account to sync everything, but the sign in button just turns into a spinning wheel and above my profile picture and email address, it says "working...". It is just stuck like that. I've tried quitting out and doing it again. Still the same. I restarted my computer as well. Still the same. How can I fix this?

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

This could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
  • you lose the history when a new places.sqlite is created

You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).