Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tabs, browser crashing and occasionally computer bluescreening

  • 5 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

My tabs are frequently crashing and some strange behaviors occur with firefox after these crashes (adblock failing to work until browser restart, browser going blank for a split second). My browser also occasionally crashes, and even more infrequently my entire computer will crash which usually happens after series of tabs crashing in a row. It may be a ram issue but I have no problems with any other programs on my computer so I doubt that.

c0e7215a-1393-406b-8a67-147d5875e60c 24916245-8615-436a-97d1-8a4045efa3f4 90579814-e096-4c5b-b875-2b97eba62793 bc645de2-c2a1-4bf5-98ef-9e23e2842693 dfa986be-eff2-4981-a3b4-ac7aadb0007d c83528b0-33b3-4c93-ae05-f5f6e79c1f99 13bc20d6-8e51-481d-a79a-d301664fd715 033b0a3b-54a9-4787-89ee-bc2c17756055 827b743c-7392-4c8c-aa74-9737ee91950a

All Replies (5)

more options

Hi bobalbertisntmyrealname

See this article on how to fix Firefox crashing and the occasionally computer bluescreening is that that blue screen of death if it is see the article How to troubleshoot blue screen error

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !


For more help on crash reports, see;

more options

bp-c296a6b6-7d90-4990-8ebb-c68510210418 bp-6307e6e5-39a8-40b2-a951-622970210418 bp-09ee8180-e818-4067-aef2-245010210418 bp-2980a168-fe56-4991-bdfd-c25e70210418 bp-593f2c05-c3b6-42a6-8401-29f530200818 bp-1d125780-ae3a-418d-a453-f80d50200818 bp-674d05a7-b0c1-49c8-9cb1-3a2340200810

more options

bp-c296a6b6-7d90-4990-8ebb-c68510210418 Signature: js::GCMarker::eagerlyMarkChildren


This is for Sumo's Related Bugs 1441002 NEW --- Crash in js::GCMarker::eagerlyMarkChildren

1359657 You are not authorized to access bug 1359657

1337578 RESOLVED FIXED Intermittent application crashed [@ js::GCMarker::eagerlyMarkChildren][@ js::GCMarker::eagerlyMarkChildren(JSLinearString*)][@ js::GCMarker::eagerlyMarkChildren(JSRope*)]

668583 NEW --- crash @ js::gc::ScanRope +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-6307e6e5-39a8-40b2-a951-622970210418 Signature: core::ptr::drop_in_place<T> | core::ptr::drop_in_place<T> | style::selector_map::MaybeCaseInsensitiveHashMap<T>::clear<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-09ee8180-e818-4067-aef2-245010210418 Signature: trunc | trunc

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-2980a168-fe56-4991-bdfd-c25e70210418 Signature: js::gc::TraceEdgeInternal<T>


This is for Sumo's Related Bugs 1474623 You are not authorized to access bug 1474623 ++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-593f2c05-c3b6-42a6-8401-29f530200818 Crash Report Not Found +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-1d125780-ae3a-418d-a453-f80d50200818 Crash Report Not Found ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-674d05a7-b0c1-49c8-9cb1-3a2340200810 Crash Report Not Found

Modified by FredMcD

more options

I called for more help.

MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}